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Make experiences flow.
Senior Technical Enablement Manager
Location
United States
Posted
84 days ago
Salary
0
Seniority
Lead
Job Description
Senior Technical Enablement Manager
NICE
Role Description As a Sales Enablement Manager, you’ll help ensure Cognigy’s partners are technically capable of building, demoing, and delivering high-quality AI Agents on the Cognigy platform. This role is focused on hands-on technical enablement. You’ll work closely with partner engineers, sales engineers, and internal teams to turn product knowledge into real-world solutions. You’ll be a go-to technical resource for partners, helping them move from basic understanding to confident execution across sales cycles and customer implementations. How will you make an impact? - Enabling partners to design, build, and deliver AI Agents using the Cognigy platform - Supporting partner onboarding and ongoing technical readiness through structured enablement and certification paths - Delivering technical enablement sessions, workshops, and hands-on labs - Assisting partners with JavaScript development, debugging, and flow-based logic - Supporting API usage and integrations as part of AI Agent implementations - Helping partners work effectively with context variables and conversation logic in Cognigy - Advising on webchat embedding and xApps using HTML, CSS, and JavaScript - Supporting partners during demos, proofs of concept, and key partner-led opportunities - Collaborating with Sales Engineering, Product, and Professional Services to align on technical standards and best practices - Translating product updates and new features into clear, partner-ready technical guidance Qualifications - Strong JavaScript coding and debugging skills, with the ability to support and unblock others - Experience working with APIs and integrations in real-world implementations - Practical experience using context variables and conversation logic within Cognigy - Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps - A general developer mindset, with comfort solving problems through flow logic and/or code - Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting - Ability to clearly explain technical concepts to both technical and non-technical audiences - Strong collaboration and communication skills across sales, product, and delivery teams Requirements - A genuine passion for enablement and helping partners succeed independently - Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution - Comfort delivering technical enablement sessions, workshops, and hands-on labs - Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately - A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success Benefits - Join an ever-growing, market disrupting, global company - Work in a fast-paced, collaborative, and creative environment - Endless internal career opportunities across multiple roles, disciplines, domains, and locations - Opportunity to learn and grow every day
Job Requirements
- Strong JavaScript coding and debugging skills, with the ability to support and unblock others
- Experience working with APIs and integrations in real-world implementations
- Practical experience using context variables and conversation logic within Cognigy
- Working knowledge of HTML, CSS, and JavaScript, particularly for webchat embedding and xApps
- A general developer mindset, with comfort solving problems through flow logic and/or code
- Experience in a technical, customer-facing role such as Sales Engineering, Pre-Sales, Solution Consulting, or Technical Consulting
- Ability to clearly explain technical concepts to both technical and non-technical audiences
- Strong collaboration and communication skills across sales, product, and delivery teams
- A genuine passion for enablement and helping partners succeed independently
- Enjoyment in teaching, coaching, and guiding others from basic understanding to confident execution
- Comfort delivering technical enablement sessions, workshops, and hands-on labs
- Ability to turn complex product capabilities into clear, practical guidance partners can apply immediately
- A proactive, problem-solving attitude with a strong sense of ownership when supporting partner success
Benefits
- Join an ever-growing, market disrupting, global company
- Work in a fast-paced, collaborative, and creative environment
- Endless internal career opportunities across multiple roles, disciplines, domains, and locations
- Opportunity to learn and grow every day
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