• Fielding live calls from both patients and end-users to support technical issues. • Fielding tickets within our Salesforce environment and managing the queue to adhere to our Service Level Agreement (SLA) with clients. • Troubleshooting technical issues with DICOM sends, queries, or stores. • Troubleshooting network or hardware-related issues on client devices. • Troubleshooting issues with sending and receiving of HL7 Messages. • Troubleshooting issues with FHIR integrations. • Upgrading existing clients to new versions of our software. • Supporting our Implementation Team through technical roadblocks with live implementation. • Creating articles for our internal and client-facing Knowledge Base. • Triaging client’s feedback with our Development team to improve upon product functionality.

• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems. • Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application. • Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections. • Educate users on product functionality, billing best practices, and system updates related to utility operations. • Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests. • Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials. • Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows. • Stay current on public-sector utility billing practices, compliance considerations, and customer service standards. • Identify recurring support trends and provide insights that help improve product functionality and customer experience.

- Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries . The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences. - Daily tasks include handling customer inquiries, providing after-sales service, and ensuring smooth operations in collaboration with different departments.

• work together with Sales associates to support customer needs • ensure the delivery of personalized customer service through timely quotations and accurate sales orders • coordinate deliveries on behalf of customers • answer sales calls for general information or customer concerns