• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems. • Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application. • Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections. • Educate users on product functionality, billing best practices, and system updates related to utility operations. • Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests. • Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials. • Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows. • Stay current on public-sector utility billing practices, compliance considerations, and customer service standards. • Identify recurring support trends and provide insights that help improve product functionality and customer experience.

- Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries . The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences. - Daily tasks include handling customer inquiries, providing after-sales service, and ensuring smooth operations in collaboration with different departments.

• work together with Sales associates to support customer needs • ensure the delivery of personalized customer service through timely quotations and accurate sales orders • coordinate deliveries on behalf of customers • answer sales calls for general information or customer concerns

• A FieldSyte Support Technician is responsible for providing frontline technical support services to Milsoft customers • Including installation, troubleshooting, problem resolution, and maintenance in a 24/7 support environment • Phone, email, and remote connection software are utilized to resolve customer issues and achieve customer satisfaction • The position will require some travel and after-hours on-call support time • Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that all FieldSyte modules and services function properly • Advises customers on system settings and configurations that favorably impact software performance and user experience • Must be able to turn customer concerns and requests into detailed tickets • Translate complex operational and system processes into clear instructions and/or explanations as knowledge articles • Document all customer interactions in a support ticketing system • Adapt to new technologies and changes in software functionality through continuous product release cycles • Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, integrity, and corporate responsibility