• Provide frontline support to municipal customers using Utility Billing features within our software via phone, email, and internal ticketing systems. • Troubleshoot utility billing–related issues including customer accounts, meter reads, usage calculations, billing cycles, rate structures, adjustments, credits, fees, and payment application. • Assist customers with common utility workflows such as move-ins/move-outs, final bills, delinquency processing, shutoffs, and service reconnections. • Educate users on product functionality, billing best practices, and system updates related to utility operations. • Collaborate with Product, Delivery, and QA teams to escalate and track complex billing issues and enhancement requests. • Maintain detailed case documentation and contribute to knowledge base articles, FAQs, and support training materials. • Assist with onboarding and user training for new customers focused on Utility Billing setup and workflows. • Stay current on public-sector utility billing practices, compliance considerations, and customer service standards. • Identify recurring support trends and provide insights that help improve product functionality and customer experience.

- Ksisters is a K-Beauty, lifestyle, fashion company based in Singapore, seeking an independent, proactive, and fast learner. This role requires staying closely connected with the Singapore team to handle customer inquiries, ensure satisfaction, and oversee smooth operations in customers inquiries . The ideal candidate will thrive in a flexible work environment while maintaining clear communication and strong collaboration with the team to drive success and deliver exceptional customer experiences. - Daily tasks include handling customer inquiries, providing after-sales service, and ensuring smooth operations in collaboration with different departments.

• work together with Sales associates to support customer needs • ensure the delivery of personalized customer service through timely quotations and accurate sales orders • coordinate deliveries on behalf of customers • answer sales calls for general information or customer concerns

• Serve as the primary point of contact for participants and site coordinators via phone, email, and support channels • Respond to inquiries about payments, reimbursements, account updates, travel support, and platform navigation with genuine empathy and efficiency • Triage and escalate issues thoughtfully to ensure nothing falls through the cracks • Keep detailed, clean documentation of interactions and outcomes — the kind that makes future-you (and your teammates) grateful • Map and document our support processes end-to-end — own the workflows, find the gaps, fix them • Identify repetitive tasks and deploy AI tools and automation to handle them at scale, freeing up human attention for high-impact moments • Create and maintain FAQs, knowledge base articles, support playbooks, and onboarding resources • Evaluate and implement support technologies — ticketing systems, AI chat tools, knowledge management platforms — with a bias toward what actually works • Define the metrics that matter and build reporting to track them, then use that data to make smarter decisions • Spot patterns in support issues and work cross-functionally to address root causes, not just symptoms • Bring participant and site feedback directly to Product and Operations to influence what gets built next • Contribute to team meetings with real insights and opinions — not just updates • Help define what this function looks like in two years, then help build it