Medicom Group

• Own and lead Medicom’s information security and compliance programs, ensuring adherence to HIPAA, HITRUST, SOC 2, GDPR, and evolving regulatory standards. • Define, document, and continuously improve the company’s security control framework and risk management processes. • Leadership sponsor for SOC 2 audits and other certification efforts, coordinating with third-party auditors and internal stakeholders. • Prepare the organization for advanced frameworks and certifications, including FedRAMP readiness. • Serve as chair of the Confidentiality & Security Team (CST), including meeting leadership and agenda setting. • Review and assess customer MSAs, BAAs, and ISAs to ensure alignment with Medicom’s security controls and compliance posture. • Partner with Sales and Legal during enterprise negotiations to balance commercial objectives with risk mitigation. • Ensure ongoing compliance with contractual obligations, federal and state regulations, and customer procurement policies. • Coordinate with external counsel as appropriate regarding legal contracts and compliance matters. • Partner closely with Engineering to embed security and compliance requirements into product design and architecture. • Act as a trusted advisor across the organization on security, compliance, and risk-related matters.

• Fielding live calls from both patients and end-users to support technical issues. • Fielding tickets within our Salesforce environment and managing the queue to adhere to our Service Level Agreement (SLA) with clients. • Troubleshooting technical issues with DICOM sends, queries, or stores. • Troubleshooting network or hardware-related issues on client devices. • Troubleshooting issues with sending and receiving of HL7 Messages. • Troubleshooting issues with FHIR integrations. • Upgrading existing clients to new versions of our software. • Supporting our Implementation Team through technical roadblocks with live implementation. • Creating articles for our internal and client-facing Knowledge Base. • Triaging client’s feedback with our Development team to improve upon product functionality.