Job Title: Accounts Receivable Specialist Reports To: Vice President of Operations & Integration Department/Location: Remote FLSA Status: Non-Exempt Direct Reports: None Company Overview ProSmile is the fastest growing dental organization on the East Coast and Midwest. Our premier DSO is led by world class dentists who understand what highly skilled dentists and dental professionals need to grow a practice while focusing on delivering the best in-class clinical care to their patients. We offer up-to-date equipment and technology, experienced and friendly staff, and dentists who truly care about their patients, as well as competitive pay and, where applicable, a benefits package that includes medical, dental, vision, 401(k), training, and career growth opportunities. Position Summary ProSmile is seeking a detail-oriented and experienced Accounts Receivable Specialist to join our finance team. The Accounts Receivable Specialist will be responsible for managing the accounts receivable process, including invoicing, collections, and reconciliation. This role requires strong analytical skills, excellent communication abilities, and a thorough understanding of accounts receivable principles and procedures. Duties and Responsibilities The duties include, but are not limited to: - Invoicing: Prepare and send accurate, timely invoices; verify pricing, terms, and discounts; distribute via appropriate channels. - Billing Disputes: Investigate and resolve billing issues, discrepancies, and customer inquiries; communicate to ensure timely payment. - Collections: Monitor aging reports, follow up on past-due accounts, and document collection efforts while coordinating payment arrangements. - Cash Application: Apply payments accurately, reconcile accounts, and resolve payment discrepancies. - Credit Management: Evaluate credit applications and limits; recommend approvals/adjustments and monitor risk. - Account Reconciliation: Reconcile sub-ledger to general ledger and resolve variances promptly. • Reporting: Generate and analyze AR reports, aging summaries, and performance metrics; provide updates to management. - Process Improvement: Identify and implement efficiencies, best practices, and automation to enhance AR processes - Perform miscellaneous job-related duties as assigned Qualifications - High School Diploma or GED is required. - Minimum of years of experience in accounts receivable or related finance roles. - Strong understanding of accounts receivable principles, practices, and procedures. - Proficiency in accounting software (e.g., QuickBooks, SAP) and Microsoft Excel. - Excellent communication and interpersonal skills, with the ability to interact professionally with customers and internal stakeholders. - Strong attention to detail and accuracy in data entry and reconciliation - Ability to prioritize tasks and manage time effectively in a fast-paced environment. - Experience with collections and negotiation techniques preferred. Physical/Mental Demands and Work Environment The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee. Equal Employment Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. ProSmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged. ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply. Company Safety We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.

Role Description The Accounts Receivable Coordinator secures revenue by resolving discrepancies and contacting customers or physicians with outstanding billing/refund issues. Assists with various Accounts Receivable and/or collection tasks or directives, primarily manual billing preparation and aged receivables client outreaches. - Resolve outstanding collections while acting as a liaison for clients. - Create positive client relationships. - Identify delinquent accounts, insufficient payments, and communicate findings to clients. - Analyze and seek resolution of discrepancies or inquiries with Operations or Account Management teams. - Perform & apply client historical trend analysis/findings to invoice resolution and account maintenance. - Perform analysis, identify trends (cause & effect), and isolate improvements for ADP. - This task requires heavy research analysis with attention to finite detail across large datasets. - Manually create bulk invoices on a monthly or weekly basis for select clients. - This task requires advanced knowledge of Microsoft Excel/Google Sheets to merge select information from large data sets across multiple reports through formulas and formatting functions. - Analyze transaction detail history and client communications to advise management on forecasted cash collections. - Participates within a team setting toward collective monthly collection goals. - Other duties & special projects, as assigned and based on business needs. Qualifications - Associate's degree in Accounting or related Finance/Business degree required. - 3-5 years of experience in a professional accounting position. - 1+ year(s) in an AR billing and/or collections role. - Medical peer review or healthcare industry knowledge is a plus. - Business experience in a healthcare and/or insurance setting is a plus. Requirements - Strong numerical aptitude (Business Mathematics) in conjunction with advanced knowledge of spreadsheet software is required. - Attention to detail, organized, and ability to apply critical thinking to identify trends. - Excellent written and oral communication skills, and organization. - Adaptable time management skills to manage multiple simultaneous tasks to meet specific deadlines or goals. - Computer literacy and typing skills are essential. - Supply and support their own internet services. - Maintaining an uninterrupted internet connection is a requirement for work-from-home positions. - Long periods of sitting and computer work. Benefits - Comprehensive benefits package designed to support your well-being and peace of mind. - Medical, dental, and vision coverage for you and your family. - Voluntary life insurance options for you, your spouse, and your children. - Other voluntary benefits including hospital indemnity, critical illness, accident indemnity, and pet insurance plans. - Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. - Generous paid time off policy to relax and recharge. - 401k plan with a company match to help plan for your future. - Apple equipment and a media stipend are provided for remote workspace.

Title: Adventure Coordinator Job Type: Full-time / Part-time / Remote Location: Remote (Work from Home) About Us: We specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries. Job Summary: We are looking for a detail-oriented and customer-focused Adventure Coordinator to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills. Key Responsibilities: - Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms. - Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements. - Process bookings and payments while ensuring accuracy and compliance with company policies. - Maintain strong relationships with clients by offering personalized service and follow-ups. - Stay updated on cruise line promotions, policies, and travel regulations. - Collaborate with cruise partners to secure the best deals and exclusive perks for clients. - Address client concerns and troubleshoot any booking-related issues professionally. - Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations. Qualifications: - Previous experience in travel sales, reservations, or customer service (preferred but not required). - Strong knowledge of cruise lines, destinations, and travel industry trends. - Excellent verbal and written communication skills. - Ability to multitask and manage multiple bookings efficiently. - Sales-oriented mindset with a passion for helping clients plan memorable vacations. - Proficiency with online booking systems, CRM software, and Microsoft Office Suite. - Self-motivated and able to work independently in a remote environment. - Certification in travel or cruise industry (e.g., CLIA certification) is a plus. Benefits: - Flexible work schedule with remote opportunities. - Exclusive travel discounts and industry perks. - Ongoing training and professional development. - Career growth opportunities within the company. $20,000 - $70,000 a year How to Apply: If you are passionate about travel and enjoy creating unforgettable cruise experiences, we would love to hear from you! Apply today by submitting your resume and a brief cover letter outlining your relevant experience and enthusiasm for the role.

Individual applicants residing in the US only About the role We’re hiring an AR Specialist to take ownership of day-to-day collections and subscription invoice operations, with a strong focus on Stripe-based billing workflows. This is a hands-on, decision-oriented role where you’ll not only execute processes but also identify issues, make judgment calls, and drive resolutions. You’ll be responsible for ensuring invoices are accurate, collections are timely, and cash flow remains predictable. Working directly in Stripe and internal systems, you’ll monitor invoice activity, proactively manage outstanding balances, and resolve billing discrepancies with speed and accountability. You’ll play a key role in improving AR performance by identifying patterns, escalating risks, and implementing practical solutions to streamline billing and collections processes. What you'll do Collections Execution - Resolve daily and weekly collections issues across all aging buckets - Follow up consistently via email and phone on overdue invoices - Track and manage promised payments; escalate missed commitments - Maintain detailed notes and next actions for every account Subscription Billing Operations - Own invoice tracking and payment status within Stripe - Provide BI reporting from Stripe - Monitor subscription billing, failed payments, retries, and dunning workflows - Ensure billing accuracy across plans, pricing, and customer accounts - Support refunds, credits, and adjustments as needed AR Hygiene & Accuracy - Keep AR aging clean and up to date - Documentation creation and maintenance of SOP’s - Reconcile discrepancies, unapplied payments, and stale balances - Ensure all accounts have correct billing contacts, terms, and statuses Disputes & Cross-Functional Coordination - Manage disputes end-to-end in Stripe - Partner with Customer Success, Sales, and Ops to submit evidence - Ensure clear ownership and fast submission timelines Qualifications - Hands-on experience with Stripe for SaaS (billing, invoicing, subscriptions, or payments) - 3–5+ years in Accounts Receivable, Collections, or Order-to-Cash - Experience with subscription-based or SaaS billing models - Proven track record improving collections and reducing overdue balances - Comfortable working in fast-paced, startup environments, and adaptable to changing processes Why Join Us - Competitive pay + health, dental, vision, 401(k), and life insurance - Remote-first and flexible work culture - Clear path for career growth in a fast-growing firm - Modern tech stack and automation-first mindset - Supportive, collaborative team with strong systems and documentation