Role Description This position is a remote position. Qualified candidates must currently live in the Norcross, GA area and travel up towards 50%. What You’ll Work On: - Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer. - Operate as primary account management contact with customer account; focus on improving economic profitability, increasing customer loyalty, securing retention, and driving value expansion. - Act as trusted partner to existing customers. - Build promoters and achieve targeted retention rate. - Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability). - Deliver first line support and technical troubleshooting; elevate Level 2+ issues to service specialist to minimize overall cost to serve. - Coordinate order, delivery, and billing. - Responsible for implementing and maintaining the effectiveness of the quality system. - Ensure instrument analytical turnaround time (uptime/repair/maintenance). - Conduct customer business review (KPI reviews). - Manage customer relationship and thoroughly plan, prepare, and follow up customer visits (pre-call plan; post-call notes). - Identify customer training requirements. - Coach customers and share knowledge (education). - Identify and resolve customer pain points (troubleshooting). - Replenish and control inventory. - Build image and brand in eyes of customer. - “Sell” or reinforce Abbott’s total solution value offering. - Collect and transmit VOC (Voice of Customer). - Assay availability and performance. - Instrument installation & commissioning. - First line level service/fixes. - TSBs – hardware & software upgrades. - Proactive monitoring and communication via Abbott Link. - Escalation & support. - Customer inventory. - Be the representative of Abbott and the ADD brand to the customer with emphasis on laboratory management. - Interact with Acquisition and Sales Specialist teams; Value Expansion Representative; Area/Regional Marketing; Customer Support Center and Technical Service; Finance. - Make decisions on reagent utilization on integrations and troubleshooting product replacement that impacts annual supply budget of approximately 3.0MM for US. - Consider financial and customer implications as part of decision making. - Contribute to the effectiveness of the CAPA system with responsibility for accurate documentation of customer complaints and the actions taken to resolve those concerns. - Exhibit high level of integrity, honesty, keeping commitments, and presenting information completely and accurately to both internal and external customers. - Monitor and maintain customer satisfaction through direct contact. - Adhere to safety guidelines, policies, and procedures. Qualifications - Bachelor’s degree or equivalent relevant experience required. - Two to four years’ relevant experience with instrumentation utilized in a laboratory environment, or directly in laboratory environment, field service, technical call center, for Abbott Diagnostics products. - Experience providing technical product application and/or hardware support. - Experience interfacing with customers. - Strong people management and communication skills. - Troubleshooting/problem solving skills. - Computer skills (Word, Excel, PowerPoint, internet savvy). - Ability to prioritize independently. - Negotiation skills. - Demonstrate sales skills. - Commitment to customers. - Service-minded. Preferred Qualifications - Bachelor’s degree in Bio Medical / Engineering / Electrical / Mechanical / Medical Technology or Commercial is preferred. Benefits - Career development with an international company. - Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. - An excellent retirement savings plan with high employer contribution. - Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. - A company recognized as a great place to work in dozens of countries around the world. - Named one of the most admired companies in the world by Fortune. - Recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Company Description Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

LTSS Service Coordinator (Case Manager) Location: Cincinnati United States Job Description: Anticipated End Date: 2026-04-18 Position Title: LTSS Service Coordinator (Case Manager) Job Description: LTSS Service Coordinator (Case Manager) Candidates should live in one of the following counties: Butler, Clermont, Clinton, Cuyahoga, Hamilton, or Warren. Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The MyCare Ohio health plan is to deliver high‐quality, trauma informed, culturally competent, person‐centered coordination for all members that addresses physical health, behavioral health, long term services and supports, and psychosocial needs. The LTSS Service Coordinator is responsible for managing service coordination for a designated caseload in specialized programs. Collaborate with individuals to lead the Person Centered Planning process, documenting their preferences, needs, and goals. Conduct assessments, create comprehensive Person Centered Support Plans (PCSP), and develop backup plans. Work with Medical Directors and partake in interdisciplinary care rounds to establish a fully integrated care plan. Engage the individual's support network and oversee management of their physical health, behavioral health, and long-term services and supports, adhering to state and federal regulations. How you will make an impact: - Responsible for performing face to face program assessments (using various tools with pre-defined questions) for identification, applying motivational interviewing techniques for evaluations, coordination, and management of an individual's waiver (such as LTSS/IDD), and BH or PH needs. - Uses tools and pre-defined identification process, identifies members with potential clinical health care needs (including, but not limited to, potential for high-risk complications, addresses gaps in care) and coordinates those member's cases (serving as the single point of contact) with the clinical healthcare management and interdisciplinary team in order to provide care coordination support. - Manages non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities, to ensure cost effective and efficient utilization of long-term services and supports. - At the direction of the member, documents their short and long-term service and support goals in collaboration with the member's chosen care team that may include, caregivers, family, natural supports, service providers, and physicians. Identifies members that would benefit from an alternative level of service or other waiver programs. - May also serve as mentor, subject matter expert or preceptor for new staff, assisting in the formal training of associates, and may be involved in process improvement initiatives. - Submits utilization/authorization requests to utilization management with documentation supporting and aligning with the individual's care plan. - Responsible for reporting critical incidents to appropriate internal and external parties such as state and county agencies (Adult Protective Services, Law Enforcement). - Assists and participates in appeal or fair hearings, member grievances, appeals, and state audits. Minimum Requirements: - Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: - Strong preference for case management experience with older adults or individuals with disabilities. - BA/BS in Health/Nursing preferred. Job Level: Non-Management Non-Exempt Workshift: Job Family: MED > Medical Ops & Support (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process. • Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. • Support the seamless transition from pre-sales prototypes to post-sales production scale experiences. • Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim. • Be the Striim product expert, coach, and trusted technical advisor during deployment. • Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim. • Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting. • Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track product feature requests (PFRs). • Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable). • Oracle Focused Responsibilities: • Serve as an Oracle subject matter expert to guide customers in integrating Oracle databases with the Striim platform. • Assist customer DBA teams with architecture design, deployment planning, and production onboarding. • Lead technical workshops, onboarding sessions, and architecture reviews for Oracle-based use cases. • Advise customers on Oracle configurations supporting high-performance real-time data integration and CDC pipelines. • Help diagnose performance issues using AWR/ASH reports, logs, and system metrics in collaboration with customer DBAs. • Recommend tuning, scaling, and optimization strategies for complex Oracle environments. • Provide guidance on HA/DR architectures, including RAC, Data Guard, standby databases, and related technologies. • Advise customers on backup, recovery, and resiliency strategies for mission-critical deployments. • Support Oracle GoldenGate-related architectures when applicable. • Guide customers deploying Oracle in OCI, hybrid, and multi-cloud environments. • Assist with migrations, upgrades, and modernization initiatives tied to onboarding and expansion efforts. • Develop and share Oracle deployment best practices and reference architectures. • Act as a technical escalation point for complex Oracle-related customer engagements. • Collaborate with Field Engineering teams to support onboarding, adoption, and expansion initiatives.

• Always follow all workplace procedures correctly, including Health and Safety rules and technician procedures. • Capture correct client data and make updates to jobs in "real-time". • Provide accurate and detailed reports on every site visit. • Order parts via our central database and maintain van stock levels. • Uphold the condition of the company vehicle to an extremely high standard. • Liaising with sales colleagues to deliver equipment to customers sites. • Maintain demonstration machines after use. • Can speak clear and confidently to groups of people when installing and training on equipment.