• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process. • Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. • Support the seamless transition from pre-sales prototypes to post-sales production scale experiences. • Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim. • Be the Striim product expert, coach, and trusted technical advisor during deployment. • Be the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Proactively engage existing Striim customers to realize technology value with further adoption of the Striim platform, demonstrating new applications and use cases for Striim. • Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, and troubleshooting. • Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track product feature requests (PFRs). • Report on the status of key accounts, including escalations, to the manager and Customer Success Manager (if applicable). • Oracle Focused Responsibilities: • Serve as an Oracle subject matter expert to guide customers in integrating Oracle databases with the Striim platform. • Assist customer DBA teams with architecture design, deployment planning, and production onboarding. • Lead technical workshops, onboarding sessions, and architecture reviews for Oracle-based use cases. • Advise customers on Oracle configurations supporting high-performance real-time data integration and CDC pipelines. • Help diagnose performance issues using AWR/ASH reports, logs, and system metrics in collaboration with customer DBAs. • Recommend tuning, scaling, and optimization strategies for complex Oracle environments. • Provide guidance on HA/DR architectures, including RAC, Data Guard, standby databases, and related technologies. • Advise customers on backup, recovery, and resiliency strategies for mission-critical deployments. • Support Oracle GoldenGate-related architectures when applicable. • Guide customers deploying Oracle in OCI, hybrid, and multi-cloud environments. • Assist with migrations, upgrades, and modernization initiatives tied to onboarding and expansion efforts. • Develop and share Oracle deployment best practices and reference architectures. • Act as a technical escalation point for complex Oracle-related customer engagements. • Collaborate with Field Engineering teams to support onboarding, adoption, and expansion initiatives.

• Always follow all workplace procedures correctly, including Health and Safety rules and technician procedures. • Capture correct client data and make updates to jobs in "real-time". • Provide accurate and detailed reports on every site visit. • Order parts via our central database and maintain van stock levels. • Uphold the condition of the company vehicle to an extremely high standard. • Liaising with sales colleagues to deliver equipment to customers sites. • Maintain demonstration machines after use. • Can speak clear and confidently to groups of people when installing and training on equipment.

Job DetailsJob Location: Remote - Orlando, FL 32809Position Type: Full TimeEducation Level: High SchoolSalary Range: $19.00 - $24.00 HourlyTravel Percentage: Up to 50% Job Shift: Any/VariableJob Category: Installation - Maint - RepairAt VENU+, work feels like play — but with purpose. As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world’s top destinations. From ScooterPals® Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue — all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact. If you’re seeking a career that’s dynamic, rewarding, and full of opportunity, you’ll find it at VENU+. At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being — so you can thrive both personally and professionally: Benefits Available to Qualifying Full-Time and Part-Time Employees: Flexible Time Off – Paid time off that grows with tenure, along with paid holidays. Health & Wellness Coverage – Comprehensive medical, dental, and vision plans. Retirement Planning – 401(k) plan with 50% company match on the first 6% contributed, including Roth options And more!! Grow your career with great benefits—and even better people! Responsibilities The Service Technician performs scheduled preventive repairs with specialized knowledge of maintenance on amusement equipment to Theme Parks, Malls, and other Venues. As a Service Technician you will need to be experienced in equipment maintenance/service, mechanically inclined and willing to work outdoors in inclement weather. Performs maintenance and preventive services for our mobility, locker, strollers, wheelchairs, ECV’s, arcade machines, and other allied equipment Responsible cash collection and deposits Diagnoses and maintains documentation, including maintenance inspection records Troubleshoots/Clean equipment and makes recommendations to clients Completes parts order as needed and prepares equipment, tools, materials for service work Responsible for knowledge of interpreting manuals as required Follow company policies/procedures and performs other duties as assigned Able to thrive in a collaborative, fast-paced environment Coverage Area to include IN, IL, MN, WI, IA, KS, ND, SD #VenuplusHP Qualifications High school diploma or equivalent 1-3 years of experience in equipment service or maintenance Proficient in Microsoft Office products Mechanically inclined and oriented with troubleshooting skills Effective written and verbal communication skills Ability to work outdoors in a variety of weather conditions Exhibits a willingness to work a flexible schedule that includes weekends and holidays Demonstrates a professional attitude in a fast-paced environment Works independently with limited supervision Heavy travel required

We anticipate the application window for this opening will close on - 7 Apr 2026 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. Responsibilities may include the following and other duties may be assigned. - Installs, operates, maintains, repairs and modifies equipment. - Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations. - Analyzes and evaluates products and related performance. - Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. - Installs, upgrades and removes products ensuring coordinative engineering field change. - Maintains effective customer communications and relations. - May provide onsite training of customer support personnel. Additional Information: - Territory: This position will support a territory based in Richmond, VA. - Travel: This position will require up to 75% of travel. Must Have: Minimum Requirements To be considered for this role, please ensure the minimum requirements are evident on your resume. - High School Diploma or equivalent required. - 4 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years’ experience. Nice to Have - Bachelor’s degree in an Engineering discipline - Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation. - Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills - Experience in teaching technical subject matter - Excellent time management skills and detail oriented - Flexibility to travel frequently. - Ability to work independently, self-motivated and without direct supervision. - Extensive direct, face to face customer contact and interaction - Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.  The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $90,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.