Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role:We are seeking an exceptional Talent Operations Manager to join our Talent Team. This role will report to the Head of Talent Acquisition. As the architect of our recruiting engine, you will ensure that Garner’s growth is powered by seamless, data-driven, and highly efficient hiring processes. This role is critical because it bridges the gap between high-level recruiting strategy and ground-level execution, providing the operational backbone that allows our team to scale without sacrificing quality or candidate experience. Where you will work: - Garner is headquartered in NYC, but this position is available for individuals who are comfortable with remote work and occasional travel to HQ What you will do: - Own and evolve the day-to-day workflows for the TA team, ensuring our "hiring machine" runs smoothly as we scale - Proactively identify workflow gaps and manage change initiatives to enhance recruitment effectiveness and efficiency - Develop and monitor key recruiting metrics across the TA team to provide a clear, real-time picture of our hiring health - Partner closely with TA Leaders to translate data insights into concrete action plans and process improvements - Optimize and manage our suite of TA tools and systems to ensure they are fully leveraged to support talent outcomes - Build and maintain intuitive dashboards that empower stakeholders with the insights needed to make informed hiring decisions The ideal candidate has: - 4-6+ years of experience in Talent Operations, Business Operations, or a high-growth People Ops environment where you have scaled complex processes. - Strong analytical thinking with the ability to translate raw data into clear business insights - Advanced proficiency in Excel or Google Sheets (including modeling, complex formulas, and scenario planning) - Experience building dashboards and data visualizations in tools such as Tableau, Looker, or similar BI platforms - Direct experience administrating modern Applicant Tracking Systems (e.g., Ashby, Greenhouse, or Lever) and integrating them with other tools - Strong project management skills with the ability to lead a team through the adoption of new tools and workflows - Experience leading an implementation from technical build-out to cross-functional adoption - You understand that great operations serve people, and you have a proven track record of improving candidate experience and recruiter productivity through process - A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency: The target total compensation range for this position is 130,000 - 185,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including flexible PTO, Medical/Dental/Vision, 401(k) match, and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity:Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Opportunity Overview: Cohere’s Clinical Operations team is responsible for ensuring that our healthcare partners are supported throughout their lifecycle of using the platform. The Manager, Clinical Operations position is a crucial role in our organization. In this role, you are responsible for coaching, mentoring, evaluating and developing the Reviewer team leadership and front line staff. The Manager will use established operational tools to ensure all Nurse staff and leaders are meeting or exceeding performance metrics and quality standards established by the leadership team. As a Manager, you will work closely with the leadership team at Cohere and report to the Sr. Director/Director, Clinical Operations. You will be responsible for providing daily operational guidance to the leadership and Nurse Reviewers to allow them to meet or exceed operational objectives and metrics. You will leverage both your creative skills and communication skills to promote a high performing clinical team. The Manager, Clinical Operations will be highly organized in order to plan daily operational activities and provide oversight of the Nurse Review teams. You will be responsible to work with the Sr. Director and leadership to develop the team’s future strategy to meet the organization’s goals. You will use your professionalism, personality, and communication skills to inspire the team to meet or exceed all performance standards. At a growing organization, this is a position that offers the ability to make a substantive mark on the company and its partners with exponential growth opportunities. What you’ll do: - Oversee the Prior Auth Nurse Reviewers, Concurrent Review Nurses, or Appeals Specialists teams - Mentor and develop team members in partnership with leadership - Set daily team priorities and communicate expectations to staff - Monitor timeliness reports to ensure cases meet turnaround time expectations - Review nurse productivity metrics and provide ongoing performance feedback - Lead weekly team meetings and biweekly 1:1s with direct reports - Identify process improvement opportunities and collaborate with stakeholders to enhance efficiency - Support recruiting, interviewing, onboarding, and training of new employees - Maintain strong cross-functional relationships and provide leadership coverage as needed - Track nurse productivity and update the Director on performance trends - Advise leadership on process and system improvement opportunities - Demonstrate and promote the core values of Cohere Health - Support additional projects as needed What you’ll need: - Registered Nurse with an active and unencumbered license to practice - 5+ years of supervisory/management experience - Knowledge of NCQA/CMS requirements - Experience using MCG, CMS NCDs/LCDs - 3+ years Prior Authorization, Utilization Management and/or Appeals experience required - Excellent computer skills and familiarity with a Mac. - Experience supervising and training in a remote work environment Pay & Perks: 💻 Fully remote opportunity with about 5% travel 🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 📈 401K retirement plan with company match; flexible spending and health savings account 🏝️ Up to 184 hours (23 days) of PTO per year + company holidays 👶 Up to 14 weeks of paid parental leave 🐶 Pet insurance  The salary range for this position is $95,000 to $110,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. Interview Process*: - Connect with Talent Acquisition for a Preliminary Phone Screening - Meet your Hiring Manager! - Behavioral Interview(s) - Case Study *Subject to change About Cohere Health: Cohere Health’s clinical intelligence platform delivers AI-powered solutions that streamline access to quality care by improving payer-provider collaboration, cost containment, and healthcare economics. Cohere Health works with over 660,000 providers and handles over 12 million prior authorization requests annually. Its responsible AI auto-approves up to 90% of requests for millions of health plan members. With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately. Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners, Cohere Health drives more transparent, streamlined healthcare processes, helping patients receive faster, more appropriate care and higher-quality outcomes. The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone. We can’t wait to learn more about you and meet you at Cohere Health! Equal Opportunity Statement: Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal. #LI-Remote #BI-Remote

• Responsible for the supervision of all field operations executed by the New Flyer Toronto, Ontario, Canada Service Org. • Executes on and oversees a field plan that exceeds the contract requirements for PDI, warranty and retrofit work. • Establish and manage a strong, successful customer relationship with TTC Transit at the depot level that ensures New Flyer successfully receives awards for future orders like awarded new e-bus order. • Understands and uses the New Flyer core values when working inside and outside the New Flyer organization. • Understands and follow Respectful Workplace rules. • Follow all applicable laws, arrive for assignments on time and follow all New Flyer travel policies. • Regularly travel to work site locations to oversee, understand and support field operations. • Be visible to field technicians and mechanics at their work sites. • Participate and support all meeting architecture applicable to New Flyer field operations in Toronto. • Oversee training plan for field technicians. • Organize and lead warranty repair, PDI and retrofit technician teams. • Communicate the status of field operations daily to the Regional Product Support Managers and Regional Director. • Acts as interim site manager during RPSM-s absence as assigned. • Report all issues affecting New Flyer product or business to the Regional Product Support Managers. • Review iBus website regularly. • Other duties as assigned.

• Responsible for leading the VOC (Voice of the Customer), Quality, Training, Process Improvement, and Anti-Fraud teams; • Develop, implement, and review service processes, procedures, and systems based on regulatory recommendations, the Consumer Protection Code, the new SAC (customer service) law, benchmarking, etc.; • Oversee the team in testing and audit activities such as quality monitoring, mystery shopping, and service calibrations; • Monitor and implement improvements based on the Voice of the Customer program, Training, and Quality KPIs, focusing on the efficiency of the customer and service agent journey; • Manage the Training pipeline, preparing content and campaigns required for team development and upskilling; • Implement improvements, automated workflows, and AI in service systems and processes; • Support and follow up on action plans with cross-functional areas to resolve issues that impact the customer experience; • Manage and monitor Costs versus Budget for the area, processing purchase orders and recommending improvements to reduce costs and increase process and system efficiency; • Responsible for overseeing fraud analysis and remediation activities for both brands, monitoring incidents and proposing improvements with partners and systems to reduce financial impact on the business and customers.