• Own all aspects of YouTube ad campaign setup and optimization as the primary channel manager. • Manage YouTube and Demand Generation campaign formats in Google Ads/Google Ads Editor with various Awareness, Consideration, and Conversion objectives. • Act as the internal and external POC for live and upcoming campaigns, make proactive recommendations to achieve client KPIs, implement requested changes, and ensure client requests are operationalized. • Collaborate with internal teams to ensure campaign execution aligns with client objectives. • Manage day to day tasks and responsibilities utilizing the team’s project management platform. • Monitor campaign pacing and adjust budgets and bids as necessary to deliver in full. • Deliver clear, data-driven performance reports and insights to clients. • Ensure accuracy, consistency, and timeliness of reporting.

Job DetailsLevel: ManagementJob Location: Activated Insights - Idaho Office - Rexburg, ID 83440Position Type: Full TimePosition Title: Manager of Survey Operations Department: Survey Operations Reports to:  Kire Madsen, VP of Customer Operations FLSA Status: Exempt About Us Activated Insights, a Software-as-a- Service (“SaaS”) leader in long-term and post-acute care, has opened a new Manager of Survey Operations seat to support our company’s growth and operational efficiency. Founded in 2008, Activated Insights is a software company serving North America’s fastest-growing labor market—long-term and post-acute senior care. As the market leader, our technology, surveys, and training solutions are used by everything from mom-and-pop small businesses to billion-dollar care organizations. Ultimately, our services impact the lives of hundreds of thousands of seniors every year. Today, with over 250 team members, over 7,000 customers that extend into over 23,000 sites of care, our products focus on employee engagement, ongoing education, resident and patient satisfaction surveys, and reputation management tools.  What Sets Activated Insights Apart:  We are at the heart of the healthcare industry's most dynamic sector, with an ever-growing demand for post-acute care and long- term care to address the fastest growing segment of the US population. Our bond with healthcare providers draws compassionate, service-driven team members, fostering a spirited, collaborative culture aligned on our mission to deliver exceptional experiences for our employees, our customers and the people in their care. A high-performing executive leadership team with success in both public and PE companies, primarily in high-growth companies focused on the long term and post-acute care market.  Backed by a private investment firm with 40+ years of experience forging lasting partnerships across the healthcare industry. Why Is This Role So Special? We are looking for a Manager of Survey Operations to lead and evolve the operational backbone of our survey delivery division. This is a high-impact, cross-functional role for someone who loves building systems, eliminating friction, and turning complex paper-and-digital workflows into scalable, efficient processes. You will own the full survey operations lifecycle — from workflow documentation and process improvement to vendor coordination and technology integration. You will work closely with engineering, product, and client-facing teams to ensure our survey programs run flawlessly at scale Key Responsibilities Process Improvement & Automation Evaluate and document the end-to-end survey delivery process across paper, digital, phone, and SMS modalities. Identify bottlenecks, failure points, and redundant touchpoints across workflows and propose actionable solutions. Create and maintain SOPs for all aspects of the survey operations lifecycle. Design and implement automation solutions using tools such as Power Automate, Power Apps, or similar platforms. Lead evaluation of our current technology stack and provide recommendations on platform consolidation or replacement. Cross-Functional Collaboration Serve as the operational liaison between survey operations, engineering, product, and senior leadership. Partner with developers to scope and prioritize automation and integration projects. Collaborate with the client success team to reduce manual operational burden on client-facing staff. Support the integration of workflows and data pipelines into Activated Insights platforms. Vendor & Technology Management Manage key vendor relationships including print partners, scanning vendors, and transcription services. Oversee data pipelines from physical paper scanning through transcription and into reporting systems. Support evaluation and implementation of new tools to replace legacy systems. Day-to-Day Operations Contribute to daily operational needs as required, including administrative survey tasks and quality review. Monitor alert and reporting pipelines to ensure data integrity and timely client communication. Build and maintain documentation so institutional knowledge is captured and transferable QualificationsExperience and Qualifications 5+ years of experience in operations, business process improvement, or a related field. Demonstrated ability to document workflows, build SOPs, and drive process change. Strong technical fluency — comfortable understanding how systems connect even without writing code. Experience with automation tools such as Power Automate, Power Apps, Zapier, or similar. Proficiency with data tools: Excel, Tableau, Power BI, or equivalent Proven ability to work directly with senior leadership and advocate for operational change. Highly organized, self-directed, and comfortable navigating ambiguity in a fast-moving environment. Nice to Have: Background in survey administration, data collection, or SaaS operations. Experience in automation or data-intensive analytical environments. Familiarity with the senior living or post-acute care industry. Lean, Six Sigma, or process improvement certification. Experience with Salesforce, Microsoft Planner, or similar enterprise platforms. Location:  Remote Physical Requirements:  Prolonged periods sitting at a desk and working on a computer.  Multiple video meetings each day where web camera use is required.  Schedule:  Full time, 40 hours each week  Monday through Friday, core business hours of 8:00 AM to 5:00 PM locally with occasional flexibility for collaboration across time zones or to meet critical deadlines.

• Design, develop, implement, and manage change deliverables that will enable users to successfully transition from current state to future state • Develop a stakeholder assessment and organizational readiness plan • Outline the leadership engagement program • Develop the communications plan and training strategy • Conduct preliminary change impact assessment based on defined rollout and technical solution • Develop overall change management strategy and rollout plan • Identify brand awareness program requirements • Develop risk mitigation planning strategies • OCM tactical project plan and execution details

• Leading complex initiatives, aligning project priorities with strategic goals, influencing key stakeholders, and developing Lean capabilities within the team. • Utilizing customer insight and market data to design future state visions for operational workstreams, partnering with commercial, digital, IT, and technology transformation teams to align and deliver on these visions. • Facilitating design and improvement workshops, Kaizen events, and training sessions leveraging Lean principles and best practices to drive step-change improvements in process capability, customer experience, and results. • Using Lean value stream mapping to analyze operations and identify opportunities for improved flow, reduced waste, and optimized resource utilization. • Investigating and identifying new technology capabilities to support workstream development toward the future state vision. • Building a 3–5 year detailed roadmap of major process, technology, and organizational changes required to deliver the future state vision. • Coaching cross-functional teams on Value Stream Mapping, Lean, DMAIC, Kaizen, Agile, and Design for Lean Six Sigma techniques to unlock maximum potential. • Partnering with operations to create and implement change management strategies throughout the roadmap lifecycle and monitoring key performance indicators for expected improvements. • Gathering, validating, and analyzing data to support continuous improvement initiatives and ongoing activities. • Developing and managing a prioritized hopper of improvement opportunities.