• Meet or exceed company's direct liquid product sales volume and revenue targets • Develop area liquid product sales strategy to deliver against direct sales volume and revenue objectives • Establish senior level relationships within key accounts • Successfully build, train and manage a sales team to meet and exceed revenue objectives • Provide consistent marketplace feedback to support development of sales strategy that achieves volume and revenue objectives • Provide regular visibility for management and staff on industry trends, best practices, and competitive insights • Build and foster strong cross-functional internal relationships to facilitate efficient processes for product development, pipeline management, compensation plans, sales reporting, and volume/revenue forecasting • Maintain accurate and timely communication with VP, Liquid Product Management regarding all relevant regional information regarding revenue and advertiser relationships • Sells Liquid Product services and technology to physicians • Provides business solutions to physicians in the practice setting • Analyze business opportunities and develop strategic sales plans for assigned territory • Develop and maintain strong relationships with new and existing clients • Utilize understanding of and experience discussing the healthcare payer environment and its impact on physicians and ancillary providers • Negotiate sales contracts, which must be approved by the Senior Vice President prior to implementation • Advises Senior Management Team on relevant client or market concerns • Develops and maintains "Core" knowledge of competitive products, services, technology solutions, and reimbursement/billing issues • Provides necessary and appropriate post-sales service to accounts, utilizing each opportunity to discover and pursue additional business • Establish and maintain open lines of communication with key personnel in assigned accounts as related to support on-going issues (i.e., installations, upgrades, persistent problems) • Escalate support issues when customer satisfaction is jeopardized • Maintain all assigned company assets including laptop computer, PDA, etc. • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expenses, and service reports, as required, accurately and in a timely manner • Demonstrates "Core" level knowledge of oncology, technology solutions and competitive strategies through the use of company resources, on the job training, in-house literature, marketing material, and sales brochures • Meet all assigned targets and goals set by management • Provide meeting and trade show support as required • Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI) • Engages with on-site hospital billing department to follow-up on specific claim details to support proper hospital payment, as appropriate • Perform other related duties as assigned.

• Conduct in-depth analysis for orders and tasks management and associate service documentation solutions. • Track in-market adoption and success of production solutions. • Stay abreast of changing customer needs and industry trends. • Monitor secondary research and market data. • Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener. • Liaise with Software Commercialization, Sales, Engineering, Professional Services, Customer Success, and other functions to ensure successful product launches and releases. • Understand the broader product portfolio and how solutions work together to create value for customers. • Prioritize product investments and trade-offs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment. • Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points. • Collect and summarize customer feedback to drive satisfaction and adoption. • Drive results through effective communication – build rapport, anticipate and prepare for questions, communicate calmly under pressure and be a good listener. • Maintaining performance standards if working remotely (where applicable) • Represent PointClickCare with a high degree of knowledge, integrity, and professionalism. • Participate in industry events, and lead customer and partner facing engagements as a product expert. • Inspire, energize, and motivate cross-functional teams.

• Own the Salesforce platform roadmap supporting servicing, collections and underwriting workflows • Partner with engineering leadership to improve Salesforce data models, objects, and system integrations • Translate operational and underwriting needs into clear product requirements and development priorities • Design workflow improvements and automation that reduce operational friction and improve processing speed • Lead product discovery, backlog prioritization, and delivery coordination across engineering and business teams • Support product launches through documentation, training, and internal enablement • Expand utilization of Salesforce through improved reporting, integrations, and platform capabilities • Establish QA and UAT processes to improve release quality and reduce defects

• Work with Senior level product managers to help define and prioritize product features and enhancements that enhance the eCommerce shopping journey. • Collaborate with UX/UI designers to ensure an intuitive and delightful customer experience. • Gather and analyze user feedback to inform product decisions and strategy • Work with engineering teams to ensure timely delivery of product improvements and features. • Develop and maintain a product roadmap in alignment with business objectives and customer needs. • Monitor key performance indicators (KPIs) to measure success and identify areas for improvement. • Conduct market research to stay ahead of industry trends and understand competitive landscape.