• Collaborate with stakeholders to clarify, prioritize and validate project requirements and business objectives/goals. • Derive a detailed understanding of the stated business problem and objectives and work with the stakeholder and technical team toward resolution to achieve the objectives. • Decompose business problems and work with the project team to determine the root cause, provide solution alternatives, and assist in change management activities. • Engage key stakeholders and subject matter experts to capture pain points/issues. • Collect data and perform data analysis to support validation of potential opportunity value. • Create process workflows, identification of bottlenecks and opportunities to improve the process from end-to-end. • Implement new or revised processes & prove out the value or effectiveness of proposed solutions. • Perform quantitative & qualitative analysis to help justify the investment necessary to deliver potential solutions. • Gather and prepare supporting analysis and design documentation from a business perspective. • Take part in system test plans and validate that business goals are accomplished. • Drive alignment of project objectives and solutions to organizational business strategies and objectives. • Serve as an internal consultant for cross-functional collaboration & knowledge sharing. • Maintain macro-view of key processes, application platforms and business outcomes. • Build credibility and trust across stakeholder groups. • Develop strong internal relationships with key stakeholders and subject-matter experts across the organization.

About Blue Water Thinking Guided by our principles of value generation, continuous innovation, customer-centricity, and vested collaboration, Blue Water Thinking proudly supports our Federal clients in achieving their Agency goals. Founded by a decorated twenty-eight year Veteran of the United States Army, Blue Water Thinking understands and supports the mission of our Nation's war fighters, Veterans, their families and caretakers. Leveraging our executive team's military experience and private and public sector consulting expertise, Blue Water Thinking takes an integrated "one-team" approach and brings to bear best-fit solutions, thought leadership, and grit to meet our client's transformational needs. Fueled by our values of integrity, respect, professionalism, stewardship and customer service, the Blue Water Thinking team understands the power of the human connection, collaboration, humility and loyalty to one another, our clients and industry partners. Lastly, our formula for success is simple: Build something good, take care of our people, keep our clients satisfied, nurture our work ethic and reputation, build long-lasting partnerships, enjoy what we do and give back as much as possible. Job Description: Blue Water Thinking is seeking Program Analysts to support an upcoming program within the VA. Program Analysts will specialize in planning, coordinating, and executing systems integration and end-to-end testing activities to support technology implementation readiness efforts. This role works closely with VA stakeholders, technical teams, and program leadership to ensure successful testing of integrated systems, including coordination across multiple platforms and stakeholders to support program readiness. Key Responsibilities: - Support development and execution of systems integration and end-to-end (E2E) testing strategies - Develop and maintain test artifacts, including master test strategies, test plans, test cases, and test scripts - Coordinate testing activities across multiple systems, ensuring alignment with program schedules and milestones - Support test data management, environment coordination, and test execution planning - Facilitate integration testing and E2E testing across interconnected systems and external partners - Track and manage defects, including supporting defect triage, resolution, and reporting processes - Monitor testing progress and provide status updates to stakeholders and program leadership - Provide input into Go/No-Go decisions based on testing outcomes and readiness assessments - Coordinate with technical and business teams to ensure completeness and accuracy of testing efforts - Ensure testing activities align with project schedules and Integrated Master Schedules (IMS) - Support continuous improvement of testing processes, methodologies, and tools - Assist in identifying risks, dependencies, and gaps in testing activities and recommend mitigation strategies Required Qualifications: - Bachelor’s degree in Project Management, Information Systems, Computer Science, or related discipline - Minimum of 4 years of experience in systems integration and testing - Experience with enterprise-level end-to-end testing - Experience developing test strategies and plans - Experience coordinating testing activities across multiple teams - Experience managing enterprise testing initiatives - Strong analytical and problem-solving skills - Strong communication and stakeholder coordination skills Preferred Qualifications: - Experience supporting federal healthcare or VA programs - Knowledge of healthcare systems or payer systems - Agile/Scrum certification or ISTQB certification Compensation: Salary for this position is determined by various factors, including but not limited to, location, the candidate’s particular combination of knowledge, skills, competencies and experience, as well as contract specific affordability and organizational requirements. The proposed salary range for this position is outlined below. Salary range: $55,000 - $85,000 Benefits: Blue Water Thinking offers a comprehensive benefits package including health insurance (medical, dental, and vision), paid time off, federal holidays, and a matching 401(k) plan. This is a fantastic opportunity to be part of an impactful communications team, supporting the VA in its efforts to transform healthcare for veterans. If you’re passionate about communications and want to contribute to a meaningful cause, we encourage you to apply! Our Commitment to Equal Employment Opportunity. Blue Water Thinking, LLC (BWT) is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Applying for this Job: - Resume must be submitted in word document format and must include dates in each section (experience, education, certifications...) - Candidates must fill out the below form to the best of their knowledge

The Continuous Improvement / Business Process Engineer (CI/BPE) supports operational improvement initiatives across healthcare call center and claims operations. This role focuses on executing well‑defined improvement work, documenting and analyzing processes, and supporting the implementation of efficiency, quality, and capacity improvements through structured continuous improvement methodologies, data analysis, and automation enablement. This is a hands‑on individual contributor role that partners closely with operations leaders, frontline subject matter experts, and technology teams. This role will work within scoped initiatives and priorities, applying standard tools and playbooks while developing deeper continuous improvement and process engineering skills. Responsibilities Process Improvement & Operational Execution - Support identification of inefficiencies, bottlenecks, and sources of rework within defined processes or functional areas - Apply Lean, Six Sigma, and continuous improvement tools as taught to reduce waste, cycle time, and operational friction - Execute assigned improvement initiatives from problem definition through implementation with guidance from senior practitioners or leaders - Assist in tracking benefits such as cost savings, capacity gains, quality improvements, and risk reduction - Participate in cross functional improvement efforts and support change adoption activities Business Process Documentation & Analysis - Conduct current state and future state process mapping using standard modeling techniques and templates - Participate in interviews, working sessions, and observations to understand operational workflows - Document and standardize processes to improve clarity, consistency, and handoff effectiveness - Maintain process documentation in partnership with business and technology stakeholders - Translate process information into clear, usable documentation for frontline and operational audiences Automation & Technology Support - Identify opportunities where automation, workflow tools, or AI may reduce manual effort or errors, with guidance - Partner with technology and automation teams to support solution design and feasibility assessment - Assist with operational impact analysis of proposed tools or process changes - Contribute to business case inputs by documenting effort, assumptions, and expected benefits - Support requirements documentation, testing, and implementation readiness activities as needed Data Analysis & Reporting - Use operational and performance data to support analysis and validate improvement opportunities - Develop and maintain basic metrics, trackers, and reporting to measure outcomes - Summarize findings and insights into clear, factual updates for project teams and leaders - Support benefits tracking and post implementation measurement activities Stakeholder Partnership & Communication - Partner primarily with frontline SMEs, supervisors, and project team members - Communicate progress, risks, and dependencies to project leads and senior CI/BPEs - Escalate key issues, decisions, or tradeoffs appropriately - Prepare written and verbal updates, including meeting materials and status summaries, with guidance Success Measures - Timely and accurate delivery of assigned improvement tasks and deliverables - Clear, usable process documentation that supports operational readiness - Demonstrated reductions in manual effort, rework, or cycle time within scoped initiatives - Accurate tracking and reporting of improvement metrics and benefits - Positive feedback from project leads, frontline partners, and senior CI/BPEs - Continued development of CI, process engineering, and analytical skills Qualifications - High School diploma required, Bachelors degree preferred - Minimum of 5 years experience in continuous improvement within operations, preferably healthcare - Foundational knowledge of Lean and/or continuous improvement methodologies with practical application - Experience with basic process mapping, documentation, and analysis - Comfort using data to support analysis and reporting (Excel required; BI tools a plus) - Ability to manage assigned tasks and priorities in a structured project environment - Willingness to learn, apply feedback, and build CI/BPE capability over time - Healthcare, pharmacy, claims processing, or call center operations exposure preferred - Prior authorization or utilization management familiarity preferred - Exposure to automation or workflow tools (RPA, low‑code, AI‑enabled tools) - Experience using Visio, SharePoint, Confluence, or similar documentation platforms - Detail‑oriented, execution‑focused, and collaborative working style Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule (three days per week): Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 93,200 - 155,400 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

A position at White Cap isn’t your ordinary job. You’ll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Job Summary Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions. Major Tasks, Responsibilities, and Key Accountabilities - Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts. - Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans. - Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses. - Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements. - Coordinates communication with the client and prioritizes delivery of IT services. - Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution. - Assists with scope definition and implementation of a solution. Nature and Scope - Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. - Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. - May provide general guidance/direction to or train junior level support or professional personnel. Work Environment - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. - Typically requires overnight travel 5% to 20% of the time. Education and Experience - Typically requires BS/BA in a related discipline. Generally 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications RentalMan software knowledge a preferred. Strong rentals background required that preferably has experience in rental software and support. Oracle EBS and Help Desk experience is a plus If you’re looking to play a role in building America, consider one of our open opportunities. We can’t wait to meet you.