Job Description The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to managing project delivery, the Senior PM supports department improvement by mentoring junior PMs, contributing to best practice documentation, and participating in cross-departmental strategy. Job Responsibilities Project Delivery & Leadership - Own the full lifecycle of high-value or technically complex projects — from scoping and kickoff through deployment and closeout. - Lead project teams across departments, managing communication, execution, and stakeholder alignment. - Serve as the escalation point for client-facing challenges and scope management during delivery. Client Engagement & Strategy - Build strong relationships with client stakeholders and internal sponsors to align technical execution with business outcomes. - Represent the Project department in client-facing meetings, strategy calls, and executive updates as needed. - Anticipate client needs and proactively identify project opportunities or risks. Team & Process Development - Mentor and support less experienced PMs through shadowing, knowledge sharing, and peer reviews. - Help maintain and improve project documentation standards, templates, and tool usage (e.g., PPM tools, ConnectWise, ITGlue). - Participate in quarterly process reviews or department-led improvement initiatives. What Success Looks Like - Senior PM leads projects that are critical to business success and client satisfaction. - Project delivered with in scope, budget and timeframe. - Scope change is managed effectively through out the life cycle of the project - Escalations are limited or none at all. - Adherence to company standard project methodology Job Qualifications - Prior experience in a Managed Service Provider (MSP) environment is essential. - 10+ years of experience in project management roles, with direct oversight of technical or IT infrastructure projects. - Must have hands-on experience with projects including domain migrations, cybersecurity deployments, wireless and network setups, infrastructure rollouts, new client onboarding, and complex client offboarding initiatives. - Proven success leading multi-phase or cross-departmental engagements with budget, scope, and timeline responsibility. - Strong communication, negotiation, and client-facing skills — especially under pressure or in ambiguous situations. - Fluency with project management tools, Microsoft 365, and documentation tools. - Ability to coordinate across departments and align project execution with client goals. - PMP + or equivalent, ITIL, or Agile/Scrum certifications Preferred Experience - Familiarity with service delivery KPIs and resource planning in a project-based services company. Job Requirements - A home office set up that meets the following: - Computer: A working computer with a minimum of 8GB RAM and one of the following: - Windows 11 with an Intel i5 or i7 (8th generation or newer), or - AMD Ryzen 5 or 7 (2000 series or newer), or - macOS 12 or newer. - Internet: Stable internet connection with at least 5 Mbps download and upload speeds. - Audio Equipment: A quality headset with a noise-cancellation feature for meetings. - Mobile Device: A smartphone capable of installing the Microsoft Authenticator app. - Webcam: An HD webcam for video calls. - A very strong cultural fit the ITS way (Our core values will be discussed during the interview) - Excellent command of the English language both spoken and written - Able to work full time 40 hours a week: 8:00 AM to 5:00 PM PST (Monday to Friday) - Able to pass our online behavior and cognitive assessments. - Able to provide NBI Clearance (for PH applicants). Compensation Pay rate starts at $12.25/hour and vary by experience and location. Benefits - Comprehensive Health Plans / HMO (Employee & Dependent/s) - Life Insurance - Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions) - Paid Time Off (starts at 15 days per year) - Maternity/Paternity Leave - Paid US Holiday - Night Shift Bonus - Salary Advancement/Loan - Health & Wellness Program - Company-paid training and certification

Title: Open Innovation Specialist Location: NASA Johnson Space Center, Houston, TX (Remote) Clearance: National Agency Check and Inquiries (NACI) with ability to obtain a Security Clearance Citizenship Requirement: U.S. Citizen Req #: 4027 (3159) Salary: $119,000 - $134,000 Depending on experience Summary: Craig Technologies has an opening for an Open Innovation Specialist at the NASA Johnson Space Center in Houston, Texas remotely. In this role, you will provide critical expertise and project management in support of the Center of Excellence for Collaboration. You will lead multiple open innovation projects to engage the global solver community to turn problems into solutions for NASA and the federal government. Applicants must have a technical background, preferably with scientific and/or engineering experience or expertise, be process oriented with attention to detail, and be able to work independently and as part of a team. AIBEL works with vehicle, habitat and suit designers across multiple NASA Programs, including the EVA and Human Surface Mobility Program, Commercial Crew Program, International Space Station, Gateway, Human Landing System and Orion. Your work will be cross-disciplinary, interfacing with scientists, engineers, hardware designers and physiologists across the NASA and vendor communities, including peers at other NASA centers. You Will: - Manage the full lifecycle of the NASA Tournament Lab toolkit for multiple projects from inception to close-out for NASA and other Government Agencies. - Write requirements for complex technical projects. - Oversee task order execution on the NASA Open Innovation Services 3 (NOIS3) contract. - Advise project owners and contractors on best practices in open innovation tools. - Conduct lessons learned meetings with project owners to inform process improvements. - Identify and lead process improvement initiatives that align with Program Management strategy and goals. - Identify, evaluate, and recommend innovative methodologies and tools and/or platforms that support strategic initiatives. - Assist with benchmarking activities, including the analysis of trends/report out of data systems. - Coordinate with team members in support of interagency agreements and funding documents for projects. - Coordinate with public affairs officers in support of strategic communications. - Support the development, maintenance, and implementation of the NASA Open Innovation Academy. - Attend and/or present at conferences and other meetings or site visits as required. What You Bring: You bring experience in a technical field, project management, and open innovation. You use your experience and judgment to determine appropriate open innovation methodologies, lead process improvement initiatives, and translate complex technical challenges into actionable solutions. YOUR QUALIFICATIONS: - BS degree in Engineering, Science, or equivalent technical discipline or experience - 5-10 years of relevant innovation experience with increasing levels of responsibilities. - Prior experience successfully working with multiple customers and/or stakeholders in parallel - Prior project management experience - Familiarity with Software/IT architecture, data systems, and development methods - Prior experience building and growing an open innovation community on a platform (desired but not required) - Prior experience with government procurement or request for proposals (desired but not required) YOUR SKILLS: - Proven ability to prioritize multiple projects and maintain customer satisfaction - Proven ability to learn and adapt to multiple software tools, such as Microsoft Office products, Google Workspace, and Salesforce - Excellent written and verbal communication skills - Ability to work independently with minimal direction WHAT TO EXPECT: This position is a fully remote/teleworking position. Occasional travel may be required. Craig Technologies is an EEO Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other non-job-related protected status. All candidates selected will be subject to a security background investigation and must meet all eligibility requirements for access to classified information.

• Lead configuration and the various implementation phases during deployment projects • Ensure alignment between clients' business needs and Pennylane's features • Provide up-to-date product expertise and act as a functional lead for specific modules • Deliver client-specific training and support the upskilling of teams • Respond to questions during implementation and propose workarounds when necessary • Represent the client's perspective and usage to internal teams and share knowledge with peers • Increase autonomy to fully manage implementations for a client portfolio and handle increasingly complex contexts

• Lead configuration and the various implementation phases during deployment projects • Ensure alignment between clients' business needs and Pennylane features • Provide continuously up-to-date product expertise and act as the functional lead for certain modules • Deliver client-specific training and support the upskilling of teams • Answer questions during rollout and propose workarounds when necessary • Represent the client's voice and usage to internal teams and share knowledge with peers • Develop autonomy to fully manage implementations for a portfolio of clients and handle increasingly complex situations