• Lead configuration and the various implementation phases during deployment projects • Ensure alignment between clients' business needs and Pennylane's features • Provide up-to-date product expertise and act as a functional lead for specific modules • Deliver client-specific training and support the upskilling of teams • Respond to questions during implementation and propose workarounds when necessary • Represent the client's perspective and usage to internal teams and share knowledge with peers • Increase autonomy to fully manage implementations for a client portfolio and handle increasingly complex contexts

• Lead configuration and the various implementation phases during deployment projects • Ensure alignment between clients' business needs and Pennylane features • Provide continuously up-to-date product expertise and act as the functional lead for certain modules • Deliver client-specific training and support the upskilling of teams • Answer questions during rollout and propose workarounds when necessary • Represent the client's voice and usage to internal teams and share knowledge with peers • Develop autonomy to fully manage implementations for a portfolio of clients and handle increasingly complex situations

• Lead configuration and the various implementation phases during deployment projects • Ensure alignment between clients’ business needs and Pennylane features • Provide up-to-date product expertise and act as the functional lead for certain modules • Deliver client-specific training and support team upskilling • Answer questions during implementation and propose workarounds when necessary • Advocate for the client’s needs and usage with internal teams and share knowledge with peers • Increase autonomy to fully manage implementations for a portfolio of clients and handle increasingly complex contexts

Role Description We’re hiring a Travel Concierge & Operations Specialist to support a fast-paced travel and aviation operations team. This is a hands-on, execution-heavy role where speed, precision, and client experience matter. You’ll be responsible for coordinating logistics, managing real-time requests, and ensuring a seamless experience for clients in a high-pressure environment. This is not a routine admin role. You need to think fast, stay organized, and handle multiple moving parts without dropping the ball. What You’ll Be Responsible For - Operations & Logistics Execution - Coordinate end-to-end travel logistics including flights, transport, accommodations, and special requests. - Manage day-to-day operational workflows and ensure all tasks are executed accurately and on time. - Track schedules, bookings, and client requirements with high attention to detail. - Real-Time Request Management - Handle live client, passenger, and internal requests in a fast-moving environment. - Manage last-minute changes, updates, and urgent requests without disrupting operations. - Prioritize multiple requests simultaneously while maintaining service quality. - Client & Concierge Support - Provide high-touch, professional concierge support to clients. - Coordinate additional services such as catering, hotels, and ground transportation. - Communicate clearly, confidently, and with empathy across all interactions. - Vendor & Stakeholder Coordination - Liaise with operators, vendors, and internal teams to ensure seamless execution. - Maintain clear and structured communication across all stakeholders. - Ensure alignment and follow-through on all operational requests. - Problem Solving & Operational Excellence - Handle unexpected issues and disruptions calmly and efficiently. - Identify potential risks or gaps before they impact operations. - Continuously improve workflows and operational efficiency. Qualifications - Strong attention to detail — nothing slips through the cracks. - Excellent written and verbal English communication. - Experience in operations, logistics, travel coordination, or concierge services. - Ability to manage multiple requests at once in a fast-paced environment. - Strong problem-solving mindset and ability to think on your feet. - Comfortable working in a dynamic, constantly changing environment. Requirements - Organized, structured, and process-driven. - Calm under pressure and able to handle urgent situations. - Proactive — doesn’t wait to be told what to do. - Detail-obsessed with a strong sense of ownership. - Comfortable dealing with high-expectation clients. Nice to Have - Experience in private aviation, luxury travel, or hospitality. - Background in high-touch client or concierge environments. - Prior experience coordinating complex operations. What Success Looks Like - Operational requests are executed quickly and accurately. - Clients receive a seamless, high-quality experience. - Last-minute changes are handled without disruption. - Communication across clients, vendors, and teams is clear and efficient. Interview Process - Initial Screening: Assess communication, experience, and overall fit. - HR Interview: Evaluate problem-solving, ability to handle real-time requests, and operational thinking. - Final Interview: Confirm fit, expectations, and move to offer.