ClickBank is seeking a talented Senior Cloud Engineer to join our team! Fully remote, in-office, and hybrid opportunities available! As a senior member of the ClickBank infrastructure team, you will be responsible for architecting, provisioning, and maintaining highly available and secure services in an AWS environment. This role evolves our traditional cloud engineering by merging it with modern DevSecOps practices. Your primary mission is to ensure the overall health, scalability, and performance of ClickBank’s AWS infrastructure while secondary focus is placed on embedding automated security guardrails into our deployment pipelines. You will act as a technical leader, documenting solutions, investigating new services, and mentoring cross-functional teams to foster a culture of "security as code." What is ClickBank? Hint: we are NOT a bank! ClickBank is a top global e-commerce platform and affiliate marketplace powering many of the world's leading digital and physical products. ClickBank lowers the barrier to entry for entrepreneurs looking to start an online business and drives sales for online brands looking to establish an affiliate marketing program. The ClickBank platform enables growth through its proprietary affiliate marketplace, as well as powerful back-office tools such as integrated payments, analytics, and risk management. Over 20+ years, ClickBank has built a reputation for reliability and scale. To date, ClickBank has distributed $5 billion in commission payouts in more than 200 countries – without ever missing a payment. The Job... What You'll Do You will lead the implementation and support of internal and customer-facing services, managing everything from VPC networking and storage to container orchestration via EKS. Using Terraform, you will build and maintain configuration management and orchestration tools to automate environment provisioning. While your primary focus is infrastructure reliability and performance optimization, you will also identify and implement improvements to our CI/CD processes (GitHub Action, Atlantis, ArgoCD) by integrating security scanning and vulnerability management. Your responsibilities include monitoring logs for anomalous behavior, managing access to IT assets via IAM, and participating in the primary on-call rotation. You will partner closely with product development teams to provide operational support, troubleshoot complex production issues, and ensure that our "paved roads" for deployment are both fast and secure.

Within IQVIA’s AI and Technology Solutions (ATS) organization, the Architecture & Standards group defines and evolves “the IQVIA way” of building technology. Our mission is to improve efficiency, speed, quality, interoperability, and security across IQVIA by establishing clear architectural standards, reference architectures, and reusable platforms that enable teams to deliver safely and consistently at scale. The Platform Architecture and Engineering organization sits within Architecture & Standards and is responsible for shaping the architectural foundations and engineering practices behind IQVIA’s internal platforms, including DevIQ, our developer productivity and platform engineering ecosystem. Our vision is to foster a developer-first culture that promotes collaboration across IQVIA’s federated engineering ecosystem while balancing autonomy with strong architectural guardrails. The Platform Architecture and Engineering team is composed of senior, hands-on architects and engineers with deep expertise in cloud, platform, and distributed systems architecture. The team: - Defines and maintains platform and cloud architecture standards - Designs and evolves reference architectures, paved roads, and golden paths - Builds reference implementations that demonstrate best practices at scale - Provides architectural guidance through the Technical Design Committee (TDC) process - Leads architecture and platform guilds, enabling communities of practice across IQVIA This role is a senior individual contributor position with broad influence across ATS, platform engineering teams, and federated delivery organizations. The Principal Cloud Architect will play a critical role in the evolution of DevIQ, IQVIA’s developer productivity and platform engineering ecosystem. In this role, you will shape IQVIA’s cloud and platform architecture strategy across multi-cloud and hybrid environments, define opinionated yet flexible paved roads for engineering teams, and ensure DevIQ enables consistent, secure, and scalable delivery of APIs, shared services, data access, and AI/agentic workloads. You will operate at the intersection of cloud architecture, platform engineering, developer experience, and governance, acting as a thought leader, standard-setter, and hands-on architect. This role requires deep technical expertise, strong architectural judgment, and the ability to influence at scale across a large, federated organization. Essential Functions: Platform & Cloud Architecture Standards - Define, author, and maintain cloud and platform architecture standards, patterns, and best practices for cloud-native and hybrid workloads across ATS. - Own and evolve reference architectures, paved roads, and golden paths aligned to DevIQ capabilities (APIs, shared services, infrastructure services, AI/LLM platforms, and agentic workflows). - Ensure architectural guidance balances developer autonomy, security, compliance, reliability, and cost efficiency. DevIQ Platform Strategy & Enablement - Serve as a senior architectural leader for DevIQ, shaping how cloud services, shared infrastructure, and platform capabilities are designed and exposed to developers. - Partner closely with platform engineering teams to ensure DevIQ delivers a high-quality, self-service developer experience through automation and opinionated defaults. - Influence the roadmap for internal developer portal integrations, templates, and reusable platform components. Cloud Strategy & Governance - Define and evolve IQVIA’s multi-cloud and hybrid cloud strategy within ATS, ensuring alignment with business priorities, regulatory requirements, and platform objectives. - Establish and document the end-to-end lifecycle of cloud governance, including architectural guardrails, policy enforcement, testing, and compliance validation. - Guide teams in adopting cloud services safely, consistently, and efficiently. Technical Leadership & Collaboration - Lead the Cloud Architecture Guild, fostering communities of practice across ATS and federated engineering teams. - Provide architectural leadership during design reviews, helping teams align solutions with platform standards while meeting delivery objectives. - Act as a trusted advisor to engineering, security, DevOps, data, and AI platform teams. Innovation & Thought Leadership - Stay current with trends in cloud services, platform engineering, and AI infrastructure, evaluating new capabilities for enterprise adoption. - Provide clear recommendations on when and how to adopt emerging services, including managed platforms, serverless, containers, and AI/ML infrastructure. - Drive architectural direction through clear standards, reference implementations, and pragmatic guidance. Security, Reliability & Observability - Ensure platform and cloud architectures embed security-by-design, including IAM, network segmentation, secrets management, and data protection. - Promote best practices for resilience, scalability, cost optimization, and observability as first-class architectural concerns. - Partner with security and SRE teams to align architectural standards with operational realities. Mentorship & Influence - Provide technical mentorship to architects and senior engineers across ATS. - Elevate platform and cloud architectural maturity through coaching, documentation, and exemplar implementations. - Lead by influence, building trust and driving adoption through clarity and demonstrated value. Qualifications: Required - 10+ years of experience in software engineering and architecture, including large-scale distributed systems. - Proven experience as a Cloud Architect in enterprise environments. - Deep hands-on experience with AWS and Azure, including multi-account, enterprise-scale deployments. - Strong expertise in infrastructure as code (Terraform, Pulumi, AWS CDK, or similar). - Demonstrated experience authoring architecture standards, reference architectures, and best-practice guidance. - Broad knowledge of cloud services across compute, networking, IAM, storage, data, observability, and configuration management. - Proficiency in one or more programming languages (e.g., Python, JavaScript/TypeScript, Java). - Strong understanding of DevOps and CI/CD practices. - Experience designing or supporting AI/ML and LLM-based workloads in the cloud. Preferred - Experience with internal developer platforms. - Familiarity with platform engineering concepts (paved roads, golden paths, product-oriented platforms). - Experience operating in regulated or data-sensitive environments. Skills: - Exceptional architectural judgment and problem-solving ability. - Strong written and verbal communication skills. - Proven ability to influence across teams without direct authority. - Deep commitment to security, compliance, and operational excellence. Additional Attributes: - Comfortable operating in a large, federated engineering organization. - Pragmatic, enablement-focused mindset. - Passion for developer experience, automation, and continuous improvement. - Strong curiosity for emerging technologies, particularly in cloud and AI platforms. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $118,100.00 - $328,800.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Role Description This is a high-impact opportunity to design and scale modern cloud infrastructure powering cutting-edge, developer-focused solutions. In this role, you will work at the intersection of platform engineering and DevOps, building resilient systems that support high-growth, distributed applications. You’ll collaborate with cross-functional engineering teams to architect scalable services and improve developer experience through innovative tooling. The environment is fast-paced, remote-first, and deeply technical, encouraging ownership, experimentation, and continuous improvement. You will play a key role in shaping infrastructure strategy while ensuring performance, security, and reliability. This position is ideal for someone who thrives in ambiguity and enjoys solving complex cloud challenges. - Design, build, and maintain scalable, secure, and high-performance cloud infrastructure across multiple services and workloads - Develop tools and systems that enhance developer productivity and platform reliability - Collaborate with engineering teams to architect and optimize services for scalability and resilience - Implement infrastructure-as-code solutions to automate provisioning and configuration management - Contribute to the design and rollout of developer-facing platforms, services, and internal tooling - Monitor system performance, identify bottlenecks, and drive continuous improvements - Ensure adherence to best practices in security, reliability, and operational excellence - Participate in troubleshooting and resolving complex infrastructure and production issues Qualifications - Strong experience in cloud infrastructure or platform engineering, preferably in AWS environments - Proficiency with infrastructure-as-code tools such as Terraform - Solid understanding of DevOps principles, CI/CD pipelines, and modern software development practices - Experience with container orchestration technologies such as Kubernetes or EKS - Familiarity with distributed systems and cloud-native application architectures - Proficiency in scripting or programming languages such as Bash or Go - Experience with monitoring, logging, and performance optimization tools - Strong communication skills and ability to collaborate effectively in remote, cross-functional teams - Ability to work autonomously, manage ambiguity, and take ownership of complex projects Benefits - Competitive salary ranging from $178,000 to $205,000, based on experience and location - Fully remote work environment with flexible work arrangements - Opportunity to work on cutting-edge cloud technologies and impactful projects - Collaborative and inclusive culture that values innovation and continuous learning - Professional growth opportunities within a fast-scaling, technology-driven environment - Exposure to open-source initiatives and developer-focused ecosystems - Comprehensive health, wellness, and financial benefits package - Supportive work environment promoting work-life balance and autonomy

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system. This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients’ experience with our cloud solutions. Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support. This is a remote work position. Key Responsibilities: - Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment. - Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services. - Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently. - Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues. - Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records. - Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions. - Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence. - Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution. - Employing Citrix management tools to oversee and administer virtual applications and desktops. Requirements: - High school diploma or equivalent; higher education or certifications in IT or related field preferred. - CompTIA A+ Certification preferred but not required. - Minimum of 2 years in customer service. - Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them. - Proficiency in Windows OS. - Familiarity in Citrix environments preferred. - Understanding of cloud computing platforms and virtualization technologies. - Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure. - Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients. - Strong analytical and problem-solving skills. - Exceptional customer service skills. - A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation The hourly compensation for this role is $21.43/hour. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.