Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system. This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients’ experience with our cloud solutions. Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support. This is a remote work position. Key Responsibilities: - Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment. - Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services. - Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently. - Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues. - Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records. - Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions. - Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence. - Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution. - Employing Citrix management tools to oversee and administer virtual applications and desktops. Requirements: - High school diploma or equivalent; higher education or certifications in IT or related field preferred. - CompTIA A+ Certification preferred but not required. - Minimum of 2 years in customer service. - Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them. - Proficiency in Windows OS. - Familiarity in Citrix environments preferred. - Understanding of cloud computing platforms and virtualization technologies. - Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure. - Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients. - Strong analytical and problem-solving skills. - Exceptional customer service skills. - A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation The hourly compensation for this role is $21.43/hour. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM. Team: Integrated Cloud Consulting – National Consulting Location Preferences: Flexible In order to address the most critical needs of our clients, RSM US LLP established the Integrated Cloud Consulting (IC) practice within our National Consulting team dedicated to serving the enterprise cloud and infrastructure platform needs of our clients by utilizing resources and expertise across the firm. This group consists of high-level leading consultants located throughout the globe positioned to serve a diverse client base within a variety of industries and are focused on meeting our clients where they need us most across a variety of domains - helping them realize their desired outcomes through our cloud advisory, implementation and operations. This team partners with our National Sales team in pre-sales activities, our Consulting leaders, and our extensive delivery teams to lead and oversee large-scale projects. Job Overview: We are seeking a Manager level Cloud Solutions Advisor with both broad and deep cloud implementation and migration experience with a focus on complex multi-cloud and hybrid environments to join our team and serve RSM clients in a variety of industries and geographic locations. The successful candidate will have solid working knowledge of cloud, understanding of cloud architecture models, cloud technology trends, design and innovation as well as experience leveraging this knowledge to benefit global organizations. This role is responsible for leading multiple team engagements simultaneously, including several threads of complex implementation and migration engagements. In addition, this individual will be responsible for working with industry leading cloud providers and technology vendors and championing the cloud practice throughout the firm. Successful candidates typically have 7+ years of experience in the following areas: - Confidently speaking with knowledgeable clients on the topic of cloud strategy, architecture, workload migration planning and common security practices such as landing zones - Acting as trusted advisor to senior technology leaders on cloud engineering activities - Identifying and building cloud-based solutions to drive growth in project-based and managed services - Developing cloud strategy for clients that includes cloud value framework, multi-cloud strategy, and cloud program office to drive cloud transformation. - Developing application rationalization approaches to create cloud migration roadmap - Designing, architecting, implementing and supporting simple to complex enterprise cloud solutions for a variety of business use cases and requirements. Guiding and mentoring clients through the entire process - Providing principal engineering support to various teams throughout a client’s digital transformation to a cloud native organization. - Spearheading strategic cost optimization initiatives, achieving multi-million-dollar savings through infrastructure cleanups, license negotiations and dynamic scaling. - Understanding common cloud deployment models (private, public, hybrid) including platform types (IaaS, SaaS, PaaS) - Executing solution delivery engagements for both small and large cloud environments - Eminence building in the cloud industry through frequent publishing and speaking on relevant topics - Experience working in pre-sales or partnering with a go-to-market team to provide solutions Required Qualifications: - Bachelor's degree and/or 7+ years of related work experience - Experience with popular cloud technologies (AWS, GCP, Azure) - Experience with private, public and hybrid cloud deployments - Ability to communicate effectively, both in writing and verbally - Ability to interact effectively with internal and external resources at all organizational levels - Excellent project management, organization, and follow-up skills - Strong critical thinking and problem-solving skills - Must be a team player; able to work in virtual teams and independently - Willingness and ability to travel globally - Strong financial and business acumen, and ability to speak about technology in the language of business Desired Qualifications: - Curiosity about business and technology; motivated with a desire to learn - Strong Knowledge of one of the following industries would be advantageous: Financial Services and Insurance, Consumer Products, Technology, Industrials At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits. All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com. RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate. RSM will consider for employment qualified applicants with arrest or conviction records. For those living in California or applying to a position in California, please click here for additional information. At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Compensation Range: $112,100 - $225,500 Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.

• Develop, deploy, and manage AWS cloud services, including Lambda functions, Step Functions, and EventBridge. • Work with Python and Node.js for backend development and automation. • Design, build, and optimize cloud-based data pipelines using AWS Glue and crawlers. • Implement infrastructure-as-code using Terraform to manage AWS environments. • Support and troubleshoot AWS cloud environments, identifying and resolving errors. • Optimize existing pipelines for performance, cost, and scalability. • Experiment with new cloud solutions to drive innovation within the organization. • Apply good design principles and system architecture best practices. • Collaborate with engineering teams to implement CI/CD pipelines and DevOps workflows.

Role Description Zuora’s Cloud Engineering organization owns the reliability, scalability, and operational excellence of our global, customer-facing SaaS platforms. We are seeking a Senior Site Reliability Engineer to play a technical leadership role in advancing Zuora’s reliability strategy with a strong focus on AI-driven automation and intelligent operations . - Reliability Architecture & Platform Strategy: - Own and evolve the reliability architecture of large-scale, distributed SaaS systems. - Define SLOs, SLIs, error budgets, and resilience patterns aligned with business objectives. - Drive system-level improvements across services and regions. - Proactively identify architectural risks, capacity constraints, and failure modes. - Influence platform and application design to improve long-term reliability and operability. - AI-Driven Automation & Intelligent Operations: - Design, build, and operationalize AI-powered automation to reduce operational toil and improve system stability. - Apply AI and machine learning techniques to incident detection, anomaly identification, root cause analysis, auto-remediation, and capacity forecasting. - Advanced Cloud & Infrastructure Engineering: - Lead the design and operation of complex AWS-based infrastructure and Kubernetes platforms. - Define advanced Infrastructure-as-Code patterns using Terraform and configuration management tools. - Incident Leadership & Operational Excellence: - Act as a technical leader during high-severity production incidents. - Establish intelligent incident response mechanisms using automation and AI-assisted diagnostics. - Lead deep post-incident analysis focused on systemic improvements. - Technical Leadership & Cross-Functional Influence: - Influence reliability outcomes beyond the SRE team by partnering closely with Engineering, Product, and Security stakeholders. - Provide technical mentorship to senior and mid-level engineers. - Contribute to the development of new reliability standards, tooling strategies, and operational policies. Qualifications - 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations. - Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch. - Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance. - Strong programming and automation skills using Python and Shell. - Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting. - Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments. - Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact. - Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives. Requirements - Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering. - Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems. - Strong understanding of how AI can be safely and effectively applied in production environments. Benefits - Competitive compensation, variable bonus and performance reward opportunities, and retirement programs. - Medical Insurance. - Generous, flexible time off. - Paid holidays, “wellness” days and company-wide end of year break. - Paid parental leave. - Learning & Development stipend. - Opportunities to volunteer and give back, including charitable donation match. - Free resources and support for your mental wellbeing.