Rightworks LLC

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview We are seeking a seasoned Enterprise Account Executive to drive new business revenue within the enterprise accounting and tax firm space. This role requires a consultative sales approach, uncovering pain points related to application, security and IT management; firm growth strategies; and operational complexities in the accounting and tax space. The role will help accounting firms navigate key trends such as AI, Private Equity, talent/offshoring, new security threats and data lakes / analytics. This enterprise sales position requires the ability to strategically partner with IT leaders and CPA firm partners in person and remotely. The ideal candidate will lead all aspects of the sales initiatives and be comfortable controlling meetings, sales processes and the pace of the sales cycle. The candidate must thrive in a fast-paced environment and have a successful record of closing deals delivering annual recurring revenue involving sophisticated application, managed security and IT solutions. This position requires travel approximately 20-40% to prospects, customers and industry events. Responsibilities Territory Management & Planning - Develop and execute a comprehensive territory plan to penetrate assigned markets. - Build relationships with existing customers in territory for future expansion. - Manage end-to-end sales from prospecting to closing, providing accurate and real-time updates to forecasts and CRM systems. - Consistently meet or exceed monthly, quarterly, and annual sales targets. Pipeline Development - Prospect and build a robust pipeline of new accounting and tax firms with outbound calls and emails to defined market and territory. - Represent the company at regional association events, tradeshows, and networking opportunities to generate leads and build relationships. - Consultative Selling - Engage in consultative, business-level conversations with firm leaders to uncover pain points and strategic needs. - Position solutions that address application management, security, compliance, and firm growth challenges. - Partner with pre-sales engineering and solutions teams to define technical solutions that align with customer goals - Establish and nurture high-level relationships to become a trusted advisor Requirements - 8-10 years proven B2B success selling managed technology services, cloud / hosting or cybersecurity to larger organizations - Expertise in complex mid-duration sales cycles, negotiation, presentation, networking and selling methodologies such as MEDDIC or SPICED - Preference for but not a requirement for understanding of the accounting firm landscape, including services offered, technology utilized, challenges, etc. - Bachelor’s degree in business related field strongly preferred. - Strong consultative selling skills with the ability to uncover business challenges and align solutions. - Excellent territory planning and prospecting abilities. - Ability to manage complex sales cycles and multiple stakeholders. - Willingness to travel for events, tradeshows, and client meetings. - Highly motivated, self-starter with a growth mindset. - Proficient in CRM tools and real-time forecasting. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation Our compensation for this role is $250,000 - $300,000 OTE annually and is determined on factors such as relevant experience, skills and internal equity. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview: We are looking for an experienced and proactive Tier 1 Automation Engineer to join our IT operations team. In this role, you will be responsible for maintaining, optimizing, and securing our organization’s customer facing server infrastructure, both on-premises and in the cloud. You will work closely with various teams to ensure the availability, performance, and security of critical systems and services. Your expertise will help guide IT strategy, troubleshoot issues, and ensure operational excellence in managing enterprise systems. This is a remote based position. Responsibilities: - Administer and maintain servers, networks, and systems across on-premises and cloud environments - Perform system upgrades, patches, and troubleshooting to ensure system reliability and security. - Finishes work as assigned by Lead and AE Manager, adhering to established code standards and delivery processes. - Creates new automation for applications that need update or install automation, using existing Tier 2 tooling and libraries. - Maintains annual application update automation, ensuring timely and successful rollout of new versions. - Creates and maintains custom automation for RMM (e.g., custom scripts, monitors, and administrative tasks). - Documents all new and updated automation scripts and processes in the central repository (Gitlab/Atlassian). - Troubleshoots and resolves failed application deployments and automation tasks in the client environment. - Ensure compliance with industry regulations and best practices related to system security, data privacy, and IT governance. - Stay up to date with the latest trends and technologies in system administration, recommending improvements when necessary. Requirements: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - 5+ years of experience in system administration, devops, or other automation, with a solid track record of managing enterprise-level IT infrastructures. - Strong experience with operating systems (Linux, Windows Server, etc.) and server management. - In-depth knowledge of virtualization technologies (VMware, Hyper-V, KVM, Containers). - Expertise in network configuration, routing, and security (DNS, DHCP, VPN, firewalls). - Experience with automation and scripting (e.g., PowerShell, Bash, Python, Ansible). - Strong troubleshooting and problem-solving skills, particularly with complex infrastructure issues. - Familiarity with containerization technologies (Docker, Kubernetes) and continuous integration/continuous deployment (CI/CD) practices is a plus. - Experience with monitoring tools (e.g., Nagios, Zabbix, SolarWinds) and performance tuning. - Understanding of IT security best practices and experience implementing security measures. - Certifications such as CompTIA Server+, Microsoft Certified: Azure Administrator Associate, AWS Certified SysOps Administrator, or similar are a plus. - Excellent communication and teamwork skills, with the ability to interact effectively with various technical and non-technical teams. - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation Our Compensation range for this role ranges from $55,000 to $65,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system. This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients’ experience with our cloud solutions. Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support. This is a remote work position. Key Responsibilities: - Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment. - Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services. - Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently. - Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues. - Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records. - Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions. - Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence. - Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution. - Employing Citrix management tools to oversee and administer virtual applications and desktops. Requirements: - High school diploma or equivalent; higher education or certifications in IT or related field preferred. - CompTIA A+ Certification preferred but not required. - Minimum of 2 years in customer service. - Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them. - Proficiency in Windows OS. - Familiarity in Citrix environments preferred. - Understanding of cloud computing platforms and virtualization technologies. - Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure. - Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients. - Strong analytical and problem-solving skills. - Exceptional customer service skills. - A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation The hourly compensation for this role is $21.43/hour. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.

Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day. We have a great team, we’re growing fast and have a winning culture based on innovation, teamwork, and mutual respect. Job Overview The Revenue FP&A Manager will serve as a key partner to senior leadership by providing financial insights, forecasting accuracy, and performance analysis to drive strategic decision-making, focused on revenue forecasting. This role is responsible for maintaining and improving revenue forecasting models, generating insights from data, and supporting strategic decision-making across the organization. The Revenue FP&A Manager will have strong analytical skills, a solid understanding of financial modeling, and the ability to communicate findings effectively to both finance and non-finance stakeholders, along with possessing strong expertise in revenue forecasting, SaaS business models, and general accounting principles. This is a remote based role. Responsibilities - Develop and maintain detailed revenue forecasting models that incorporate historical performance, market trends, seasonality, and key business drivers. - Lead and manage the end-to-end financial planning and analysis process, including budgeting, forecasting, and long-range planning. - Support the monthly, quarterly, and annual forecasting and budgeting processes in collaboration with business and finance partners. - Analyze revenue trends and variances against forecast, budget, and prior periods to provide actionable insights. - Partner with Sales, Marketing, and Business Operations teams to gather inputs and validate assumptions used in revenue forecasting and align on pipeline conversion assumption. - Present forecast updates, business drivers, and risks/opportunities to the FP&A Director and senior leadership. - Analyze key SaaS metrics (ARR, MRR, churn, CAC, LTV, etc.) to deliver actionable insights. - Support scenario modeling and ad hoc financial analysis for strategic initiatives. - Assist with long-range planning and scenario modeling for strategic initiatives. - Automate and streamline revenue reporting tools and forecasting processes using Excel, Power BI/Tableau, or other analytics platforms. - Support ad-hoc financial analysis and special projects as required. Requirements - Bachelor’s degree in Finance, Accounting, Economics, or a related field. - 5-7 years of experience in FP&A, corporate finance, or financial analysis (title dependent on experience), with 3+ years in a Saas Environment. - Strong proficiency in Excel and financial modeling; experience with planning tools (e.g., Anaplan, Adaptive Insights, Hyperion) a plus. - Strong understanding of GAAP and revenue recognition standards (particularly ASC 606). - Experience with data visualization tools such as Power BI, Tableau, or Looker preferred. - Excellent analytical, problem-solving, and organizational skills. - Strong verbal and written communication skills with the ability to present complex information clearly. - High attention to detail, intellectual curiosity, and a collaborative mindset. - Experience in SaaS, subscription-based, or high-growth industries preferred. - Understanding of GAAP revenue recognition principles preferred. - Comfortable working in a fast-paced environment and managing multiple priorities. - Proven ability to synthesize complex data into clear insights and recommendations. Eligibility Requirements - This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship. - Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska. - Relocation will not be offered for this position. Compensation Compensation for this role ranges from $120,000 to $135,000 annually, depending on experience. Benefits To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer! This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.