The Manager, Renewals Operations reports to the Sr. Director of Finance Operations and owns the day-to-day operating performance of a high-volume renewals function supporting primarily SMB and mid-market customers. This role is accountable for scaling a tech-enabled, process-driven renewals motion that protects and expands ARR through accurate, timely, and compliant execution of software renewals. This leader manages a team of Customer Renewal Associates and Analysts responsible for the end-to-end transactional renewal lifecycle—from notice through booking—across a large customer base. Success in this role requires a strong operational mindset, comfort with standardized workflows, and the ability to drive outcomes in an environment where automation, segmentation, and repeatability are critical. This is not a Customer Success role. The focus is not on relationship management or adoption strategy, but on renewal execution, risk identification, commercial governance, and throughput at scale, partnering closely with Customer Success, A/R, Sales, and Systems teams to ensure clean handoffs and predictable outcomes.

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact — from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity Southern New Hampshire University (SNHU) is looking for a Sr. Enterprise Operations Optimization Analyst to help lead and facilitate reviews of complex, enterprise-wide business processes using established frameworks and methodologies. Reporting to the Assistant Vice President of Enterprise Operations Optimization (EOO), this role partners with department leaders and key stakeholders across the institution. The role surfaces opportunities for creating operational efficiency, enhanced technology enablement or automation, and synthesizes those findings into clear, actionable insights. These insights inform senior leadership decision-making. Operating with autonomy and judgment, you will work across functional and organizational boundaries to participate in independent learning around current state to ensure appropriate understanding of interdependent operating environments. We require experience with data-driven process flows, enterprise data governance principles and storage requirements and a working knowledge of integrations and ERP system capabilities. You will help promote enterprise optimization work by scaling the recommended methodology across the organization. This is a remote position "#LI-Remote" What you'll do: - You will facilitate and document enterprise operational business process reviews and deep-dives to document current state of critical operations across the institution. - You will participate in independent learning to ensure understanding of current state challenges and opportunities. - You will summarize findings to help inform business owner prioritization and executive decision-making related to process optimization, workforce upskilling or technology enablement initiatives. - You will establish and maintain standards for qualitative and quantitative operational analysis, ensuring consistency and rigor across initiatives. - You will be a trusted advisor to the business and subject matter expert on continuous improvement, operational efficiency, and Lean principles. What we're looking for: - Bachelor's degree required and 10+ years of progressive experience in enterprise operations, strategy, consulting, or organizational effectiveness. - Demonstrated experience leading enterprise-scale assessments and influencing executive-level decisions. - Experience operating in complex, matrixed organizations. We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for. Compensation The annual pay range for this position is $94,130.00 - $150,634.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $104,012.00 - $140,723.00. Exceptional benefits (because you’re exceptional) You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get: - High-quality, low-deductible medical insurance - Low to no-cost dental and vision plans - 5 weeks of paid time off (plus almost a dozen paid holidays) - Employer-funded retirement - Free tuition program - Parental leave - Mental health and wellbeing resources

• Own the complete talent lifecycle from onboarding through contract changes to offboarding, ensuring compliance and smooth transitions at every stage. • Coordinate seamlessly between clients, talents, and partners to resolve queries, manage expectations, and maintain clear communication channels. • Manage contract modifications and employment changes with precision, ensuring all parties are aligned and documentation is accurate. • Proactively identify and resolve operational bottlenecks in partner workflows, proposing improvements that enhance efficiency and client satisfaction. • Support talent and client queries with empathy and expertise, building trust through transparent, solution-focused communication. • Maintain comprehensive case oversight across multiple ongoing projects, prioritising effectively while keeping all stakeholders informed and engaged.

• Directs the overall operations of an assigned group of communities within a geographic region. • Develops long-range objectives and strategies for each community within the region. • Develops annual operating budget, including census, payroll, staffing and capital forecasts. • Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas. • Works with community management to implement sales and marketing activities and strategies to maximize occupancy. • Evaluates, monitors, and enhances public relations efforts at each community. • Directly supervises and evaluates performance of Executive Directors within region.