• Directs the overall operations of an assigned group of communities within a geographic region. • Develops long-range objectives and strategies for each community within the region. • Develops annual operating budget, including census, payroll, staffing and capital forecasts. • Implements company-wide programs at communities in the areas of dining, asset management, finance, human resources, and other operational areas. • Works with community management to implement sales and marketing activities and strategies to maximize occupancy. • Evaluates, monitors, and enhances public relations efforts at each community. • Directly supervises and evaluates performance of Executive Directors within region.

• Own end-to-end commission calculation, validation, and payout operations across all sales incentive plans. • Ensure commissions are calculated accurately and delivered on time with zero surprises on payout day. • Interpret Incentive Plan Documents (IPDs) and translate plan language into clear, defensible system logic. • Lead annual and new hire IPD development, distribution, onboarding alignment, and version control management. • Validate deal attribution, crediting, splits, overlays, accelerators, and timing logic. • Apply commission plans consistently and resolve gray areas with sound judgment and documented precedent. • Partner with Finance on monthly accruals, forecasting, reconciliation, and payout approvals. • Deliver clean, reconciled commission files to Payroll and ensure alignment across CRM, ERP, and commission systems. • Maintain audit-ready documentation of commission rules, exception handling, and calculation methodologies. • Manage rep inquiries and disputes within defined SLAs, providing fast, consistent, and fact-based responses. • Own exception review process and ensure all adjustments are documented, approved, and traceable. • Identify recurring issues, data inconsistencies, or plan weaknesses and recommend structural improvements. • Build and maintain reporting dashboards to provide leadership visibility into commissions, attainment, and trends. • Eliminate shadow spreadsheets by strengthening system controls and standardizing processes. • Establish and enforce internal controls to protect data integrity and ensure governance discipline. • Demonstrate proactive time management to prioritize competing deadlines, especially during payout cycles. • Communicate complex commission logic clearly and confidently to Sales, Finance, and Leadership stakeholders. • Build trusted relationships with Sales, Finance, HR, and Revenue Operations partners. • Provide leadership with clear, confident insights into commission performance and risk exposure. • Perform other duties as assigned to support departmental and company objectives.

Role Description The Repairs Coordinator plays a critical role in the day-to-day operations of the maintenance, upkeep, and utility services of properties under Homeward's ownership. This individual will oversee the activation and coordination of lawn and pool maintenance services, manage emergency maintenance dispatches, and ensure that utilities are properly maintained. The role also includes overseeing quality control (QC) of vendor work, processing invoices after QC checks, and ensuring that all maintenance services adhere to timelines and quality standards. The ideal candidate is a proactive, organized, and reliable individual who can handle multiple responsibilities and coordinate maintenance activities efficiently. You will serve as a central point of contact between vendors/service providers and internal stakeholders, ensuring the properties are well-maintained and operational. This role provides an opportunity to be a vital part of a fast-paced, dynamic team while contributing to the overall success of property management operations. - Manage scheduling and activation of lawn and pool services (e.g., mowing, fertilizing, cleaning, chemical balancing), ensuring timely and quality service delivery. - Update schedules based on seasons, weather, and property needs. Respond swiftly to emergency maintenance (e.g., plumbing, electrical), prioritizing and coordinating timely resolutions. - Ensure activation and ongoing maintenance of essential utilities (water, gas, electricity). Handle service contracts, troubleshoot issues, and ensure uninterrupted service and accurate billing. - Review vendor work via images/documentation, enforce quality standards, and address any deficiencies. Maintain vendor performance records and require rework when needed. - Validate that vendor invoices align with contracts and the scope of work. Submit for approval, resolve discrepancies, and track payments in coordination with accounting. - Track maintenance activities and vendor performance, ensuring timelines and standards are met. Set quality benchmarks and take corrective action when needed. - Act as the main point of contact for vendors, maintaining strong relationships and open communication. Provide regular updates and reports to internal teams and leadership on maintenance status and vendor performance. - Be the go-to person for all maintenance-related questions and ensure prompt, effective communication and issue resolution. Qualifications - Precision in reviewing vendor work, inspecting tasks, and verifying invoices to meet high standards. - Strong urgency and prioritization skills, especially in handling emergencies and minimizing disruptions. - Excellent verbal and written communication to coordinate with vendors, teams, and stakeholders. - Able to manage multiple tasks—scheduling, vendor coordination, and emergency response—efficiently. - Quick thinker with the ability to resolve issues like vendor changes or scheduling conflicts on the fly. - Dedicated to delivering timely, professional service to both internal teams and external partners. - Comfortable adjusting to changing conditions, emergencies, or shifting priorities. - Works well independently and collaboratively across departments and with external vendors. Company Description Homeward takes the “what ifs” out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We’re a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market. Founded in 2018 by Tim Heyl, Homeward aims to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience. We’re a fully remote company with a diverse team spread across several countries, grounded in three core values: The Golden Rule, One Team One Dream, and Calm Focus.

Description At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a team that values connection, growth, and purpose. If you’re looking for a role that combines your expertise with the opportunity to make a real impact, we’d love to have you join us! We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team. In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs. What You’ll Do - Review and process prescription prior authorization and appeal requests. - Organize and manage documents, verify profiles, and ensure accuracy for patient/member records. - Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials. - Communicate decisions and updates to patients and providers, ensuring they feel supported. - Forward complex cases for additional review and follow up as needed. - Provide compassionate, timely support while staying organized and detail focused. Requirements What We’re Looking For - A valid Indiana Pharmacy Technician license. - A valid national CPhT certification (or ability to obtain within six months of hire). - High school diploma - 1–2 years of pharmacy experience (retail, LTC, hospital, etc.). - Proficiency in software systems, data entry, and the Microsoft Office suite. - Strong organizational and time management skills. - Excellent customer service and communication abilities. - A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring. - Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements. - Must have access to a quiet, distraction-free workspace. Preferred Qualifications - Experience with Medicaid and/or government healthcare programs. - Previous experience in a remote work environment. - Call center or inbound/outbound call experience in a pharmacy setting. Why Join CSpring? At CSpring, we’re more than just a workplace—we’re a community. As part of our team, you’ll experience: - A strong culture of connection and collaboration. Enjoy team-building events with colleagues who support and inspire you. - Recognition and growth opportunities. Your hard work won’t go unnoticed; we value and reward our team members. - Outstanding benefits from day one. Comprehensive medical, dental, vision, life, and disability insurance, along with Paid Time Off and a 401(k) with company match. As a Best Place to Work award winner year after year, we pride ourselves on creating an environment where every team member feels respected, valued, and inspired to succeed. Ready to grow your career, help others, and be part of an incredible team? We can’t wait to hear from you! Apply today to become a part of the CSpring team and make a meaningful difference every day.