Title: Operations Coordinator - CTO Support Location: Chicago United States Job Description: Description This position allows for a hybrid work schedule with a mix of work spent in office (3) and working remote from home (2). The Operations Coordinator will provide broad organizational and administrative support to the Chief Technology Officer (CTO) organization, with a primary focus on manager support, onsite operations, and team logistics. This role is critical to ensure the team's work environment, processes, and events run smoothly, including ownership of catering for meetings, new-hire onboarding logistics, seating coordination, and team event support. This position is ideal for someone who is highly organized, detail‑oriented, proactive, and comfortable coordinating across multiple stakeholders and functions such as HR, Facilities, IT, and Finance. Responsibilities will include, but are not limited to: Manager and Team Support: - Provide administrative support to managers within the CTO organization, including scheduling meetings, team check-ins, and group sessions. - Assist managers with routine operational tasks such as updating shared team calendars, tracking approvals, and maintaining shared mailboxes or queues. - Prepare basic team communications and templates (e.g., agendas, recurring status updates, standard notices) ensuring consistency in format and distribution. - Support coordination of CTO team all‑hands, town halls, training sessions, and other meetings, in partnership with the executive admin and managers. - Maintain basic operational controls for events and catering, including a simple catalog of preferred vendors and menus, tracking invoices and expenses in alignment with guidelines. New Hire and Onboarding/Offboarding Support: - Coordinate onboarding logistics for CTO new hires, including start date confirmation, desk assignment, hardware and software requests, welcome material, day-one instructions, and introductory meetings requested by managers. - Coordinate offboarding logistics with the End User Compute team by owning the device and peripherals reclaim process, ensuring timely asset return, and promptly escalating exceptions to management. Office Management: - Manage seating and floor design for the CTO area, including maintaining an accurate seating map, coordinating moves and layout changes with facilities and IT, and serve as the primary contact for desk-related questions and issues. - Plan and support CTO team events and activities, such as department meetings, learning sessions, recognition events, and social activities, including venue reservations, invites and RSVPs, logistics, event communication, and maintaining small inventory of event supplies. - Maintain core operational processes and documentation by updating shared team resources (shared mailboxes, distribution lists, and "how-to" guides). - Track and summarize small operational budgets relevant to this role. - Coordinate facilities and office technology maintenance, including vendor contracts and preventative maintenance for computer room infrastructure (HVAC, UPS, fire protection), and office technology repair by scheduling vendors, escorting and overseeing contractors onsite, and ensuring work is aligned with IT team requirements. Qualifications We do not sponsor employees for work authorization in the U.S. for this position. Required Qualifications: - Three years of experience in an administrative, office coordination, and/or operations support role. - Strong organizational skills with the ability to manage multiple tasks, requests, and deadlines simultaneously. - Demonstrated experience coordinating logistics for meetings or events (e.g., room reservations, catering, supplies, attendee communication). - Proficiency with productivity tools (e.g., Microsoft Outlook, Teams, Excel, Word, SharePoint or similar). - Strong attention to detail and a high standard for accuracy in schedules, seating maps, and documentation. - Excellent written and verbal communication skills, with a customer service focus. - Ability to maintain confidentiality and handle sensitive information with discretion. Preferred Qualifications: - Experience supporting technology, IT, or corporate functions with distributed and hybrid teams. - Experience coordinating with HR, facilities, IT, and finance to execute cross-functional processes (e.g., onboarding, moves, events). - Familiarity with desk reservation or space management tools is a plus. - Experience working in a professional services, engineering, or consulting environment. Key Attributes for Success: - Proactive and resourceful: Anticipates needs, takes initiative, and closes loops. - Calm and solutions-oriented: Able to handle shifting priorities and time-sensitive requests. - Collaborative: Builds strong working relationships with managers, peers, and partner functions. - Ownership mindset: Treats responsibilities as end-to-end, not just task-by-task, and looks for ways to improve processes over time. - Team oriented: Enjoys contributing to a positive, supportive, and inclusive team culture. Award-Winning Benefits At Sargent & Lundy, we care about the health and well-being of our employees. Our commitment extends beyond the workplace, offering comprehensive healthcare plans and generous paid time off to support our team members in every aspect of their lives. We understand the importance of work-life balance, which is why we are proud to provide competitive, award-winning benefits. Our dedication to employee satisfaction has earned us the prestigious Top Workplaces Culture Excellence Award for compensation and benefits in 2022, 2023, and 2024. Health & WellnessFinancial BenefitsWork-Life Balance - Health Plans: Medical, Dental, Vision - Life & Accident Insurance - Disability Coverage - Employee Assistance Program (EAP) - Back-Up Daycare - FSA & HSA - 401(k) - Pre-Tax Commuter Account - Merit Scholarship Program - Employee Discount Program - Corporate Charitable Giving Program - Tuition Assistance - First Professional Licensure Bonus - Employee Referral Bonus - Paid Annual Personal/Sick Time (PST) - Paid Vacation - Paid Holidays - Paid Parental Leave - Paid Bereavement Leave - Flexible Work Arrangements Compensation Range $52,350.00 - $81,080.00 Transparency Statement Sargent & Lundy discloses compensation ranges that comply with all local and state regulations. The total compensation package for eligible positions will include a base salary or an hourly rate and a comprehensive benefits package, reflecting our commitment to rewarding performance and supporting the overall well-being of our employees. Individuals may also be eligible to participate in our yearly discretionary bonus. Awards & Recognition Equal Opportunity Sargent & Lundy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any protected status as defined by applicable law.

• Build, manage, and scale cold email infrastructure including domains, inboxes, DNS configuration (SPF, DKIM, DMARC), and warm-up systems • Monitor and optimize deliverability, ensuring high inbox placement and minimizing spam risk • Continuously audit and improve sending reputation, domain health, and IP performance • Stay up to date with email provider policies (Google, Microsoft, etc.) and adapt systems accordingly • Oversee the setup, launch, and management of client cold email campaigns across multiple platforms • Coordinate campaign scheduling, segmentation, and sending strategies • Implement A/B testing frameworks for subject lines, messaging, and sequences • Ensure campaigns are deployed accurately, on time, and at scale • Analyze campaign performance with a focus on reply rates, open rates, and conversion metrics • Identify performance bottlenecks and implement improvements in targeting, messaging, and technical setup • Collaborate with copy and strategy teams to align messaging with deliverability best practices • Create dashboards and reporting systems to track campaign performance and KPIs • Provide clear, actionable insights to internal teams and leadership • Ensure accurate tracking of metrics across campaigns and clients • Translate data into recommendations that improve campaign performance • Establish processes, SOPs, and quality control systems for campaign execution • Troubleshoot technical issues quickly and effectively • Maintain a high standard of accuracy, organization, and documentation • Proactively identify risks and implement preventative solutions

• Accountable for the reliability, availability, performance, and operational health of customer pharmacies using the ScriptMed SaaS platform. • Direct a global operations organization responsible for ITIL-aligned Incident, Problem, and Change Management. • Partner with Product, Engineering, Security, and Customer Success to ensure dependable service and predictable outcomes. • Owns day-to-day and sustained operational performance for ScriptMed, including uptime, incident response, and service restoration. • Leads a blended onshore/offshore operating model, ensuring 24x7 coverage and clear escalation paths. • Establish and mature a Network Operations Center (NOC) and evolve it into an AI-enabled Intelligent Operations Management Center. • Drive operational discipline across Incident, Problem, and Change Management to improve metrics.

Role Description The Director of Operations will play a key role strategically and tactically in delivering RockWallet’s roadmap and revenue targets. This high-impact role requires a strategic thinker with excellent problem-solving and communication skills and a proven track record of success in operations management. - Own and drive the weekly plans, milestones, and operational projects designed to help the VP Operations deliver to target. - Ensure consistent alignment of business priorities: effectively navigate the organization to unblock challenges, solicit support, delegate, and keep day-to-day tasks moving forward. - Work effectively across Development, Product Management, Marketing, Payments and Customer Care teams to execute and deliver on RockWallet’s roadmap and revenue targets. - Work closely with teams in a mentorship capacity, coaching the organization to operational excellence and ensuring processes and best practices are consistently applied. - Track business results, manage weekly organizational reporting, monitor KPIs, OKRs and flag risks/blockers that may impact achieving desired results. - Build transparency, accountability, and collaboration within and across teams to ensure weekly plans and deliverables are aligned, eliminate overlap, and are optimized. - Oversee day-to-day operations, facilitate a steady flow of communications and feedback between all members of the team, and deliver ad-hoc special initiatives. - Coordinate, review, and prepare business requirements for new product features/improvements in close collaboration with Product Management and other key stakeholders. - Assist in delivering resources and tools to provide the best Customer experience to increase new Customer acquisition, increase Customer retention, and help improve operational efficiency. Qualifications - 8-10 years of Business Operations or Project Management experience within a financial tech industry (including forecasting and reporting experience). - Strong commitment to excellence and driven to deliver Customer satisfaction. - Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. - Experience in operating in an international organization and virtual working environments. - Strong managerial skills with the ability to motivate and effectively work with a distributed team. - Clear communication skills, both verbal and written; executive-level presentation skills are a must. - A passion and a willingness to learn new information quickly, with high attention to detail. - Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical alongside the strategic. - Proven record of meeting tight deadlines within budget and to quality standards. Benefits - Work from home - A competitive salary - Diverse and dynamic work environment - Work-life balance and support for career development