• Managing the sales of products and services through assigned sales teams • Developing, implementing, and managing all aspects of the direct/indirect sales process • Leading and implementing the Short-Term and Long-Term country growth strategies • Developing a good understanding about the markets, competition, opportunities, customers, and prospects • Managing all customer relationships in the country • Collaborating on specific distributor, MTD, agent, and brand authorizations • Participating in pricing discussions and the implementation of annual price increase events • Leading, developing and coaching the country sales team

• Builds solid customer relationships with strategic large accounts typically involving complex global customers and multi-national enterprises. • Creates demand for the organization’s products and services by raising the Kennametal profile with customers. • Leads regular status and strategy meetings with the customer’s senior management team to align products/services with customer needs. • Addresses customer action items and concerns within timely manner. • Develop strategy, sales plans, budgets to achieve sales goals with Key Accounts. • Identifies new sales opportunities for growth within assigned accounts. • Gathers key customer input for new product development and communicates to product management team. • Supports new product development programs through identification of field trial sites and actively solicits key account customer feedback to support product launch and value proposition development. • Partners with regional segment team members who gather business intelligence and business trends to set strategy and create demand for organizations products & services. • Supports enterprise selling and global account initiatives and manage contacts and price harmonization. • Utilizes customer relationship management (CRM) tools to document and manage customer activity. • Completes required sales training modules (CRM, large account management, etc.)

• Maintaining an advanced understanding of primary paid media channels and how they fit within the funnel – to include Google Ads, Microsoft Ads, etc. • Driving account strategy geared towards achieving or exceeding client efficiency and growth goals. • Developing and executing the appropriate account management monitoring and optimization techniques to drive performance toward client targets and budgets. • Quantifying and prioritizing initiatives that will have the greatest impact on account performance. • Driving the creation of client roadmaps, testing plans, reports/dashboards, and QBRs/FBRs to meet client needs. • Managing the performance of designated client portfolio to client performance goals and practicing good stewardship of client budgets. • Writing, reviewing and ensuring that agendas meet client needs for status calls and adhere to all important and upcoming management updates. • Effectively leading client calls, speaking to completed projects, performance, and planned initiatives/long-term optimization strategy. • Ensuring all account management efforts go through a QA process and are executed/delivered error-free. • Owning the relationship between DEPT® and dedicated platform reps (i.e. Google). Working with reps to identify and vet new opportunities while maintaining platform best practices, etc. • Owning the paid media strategic roadmap on all accounts and supporting the Account Lead to help in coordinating initiatives with growth teams for the holistic client roadmap. • Manage at least one direct report, working closely to develop this team member's skills while efficiently helping to move the accounts forward.

Account Manager – Prime Division You thrive at the intersection of service, strategy, and relationships. As an Account Manager in our Prime Division, you will play a meaningful role in shaping client experiences and driving outcomes that matter. You will collaborate across teams, lean into data, and anticipate client needs with confidence and care. If you are energized by building trust, improving performance, and growing alongside compassionate experts, this role offers a place to make a real impact. Responsibilities In this role, you will contribute to strong client partnerships while helping our Prime Division deliver consistent, high-quality results. • Partner with Account Executives, Account Directors, and cross-functional teams to ensure seamless service delivery and a positive end-to-end client experience. • Own and execute client benefit requests with accuracy and speed, including benefit changes, new group implementation, terminations, and escalated issues. • Proactively review operational performance metrics and translate insights into actions that support client satisfaction, retention, and growth opportunities. • Support the creation and delivery of monthly and quarterly client reporting that clearly communicates performance results and value. • Contribute to client-centric meetings by assessing how current performance aligns with client goals and by helping identify continuous improvement opportunities. • Build and maintain clear project plans, meeting documentation, and action items, ensuring follow‑through and successful completion. • Support adherence to Prime Division contract reporting requirements, performance guarantees, and associated outcomes. • Contribute to executive steering committee preparation and monthly coordination activities. • Use available tools, technology, and processes to anticipate needs, reduce issues, and elevate the overall client experience. Qualifications Required Qualifications • Minimum of 4 years of relevant experience in account management, client services, healthcare, pharmacy services, or a related operational environment. • Demonstrated ability to manage projects, track progress, and drive work to completion. • Proven experience working cross‑functionally to resolve issues with urgency and professionalism. • Strong analytical and problem‑solving skills, with the ability to interpret performance data and apply insights. • Clear, confident written and verbal communication skills, including experience supporting client-facing materials. • Proficiency with Microsoft Office and web-based tools. • Willingness and ability to travel overnight up to 20%. Preferred Qualifications • Bachelor’s degree in a related field (or equivalent practical experience). • Experience supporting executive-level client meetings or steering committees. • Background working with performance guarantees, contract reporting, or healthcare-related metrics. • Passion for continuous learning, client advocacy, and building long-term partnerships. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.