• Maintaining an advanced understanding of primary paid media channels and how they fit within the funnel – to include Google Ads, Microsoft Ads, etc. • Driving account strategy geared towards achieving or exceeding client efficiency and growth goals. • Developing and executing the appropriate account management monitoring and optimization techniques to drive performance toward client targets and budgets. • Quantifying and prioritizing initiatives that will have the greatest impact on account performance. • Driving the creation of client roadmaps, testing plans, reports/dashboards, and QBRs/FBRs to meet client needs. • Managing the performance of designated client portfolio to client performance goals and practicing good stewardship of client budgets. • Writing, reviewing and ensuring that agendas meet client needs for status calls and adhere to all important and upcoming management updates. • Effectively leading client calls, speaking to completed projects, performance, and planned initiatives/long-term optimization strategy. • Ensuring all account management efforts go through a QA process and are executed/delivered error-free. • Owning the relationship between DEPT® and dedicated platform reps (i.e. Google). Working with reps to identify and vet new opportunities while maintaining platform best practices, etc. • Owning the paid media strategic roadmap on all accounts and supporting the Account Lead to help in coordinating initiatives with growth teams for the holistic client roadmap. • Manage at least one direct report, working closely to develop this team member's skills while efficiently helping to move the accounts forward.

Account Manager – Prime Division You thrive at the intersection of service, strategy, and relationships. As an Account Manager in our Prime Division, you will play a meaningful role in shaping client experiences and driving outcomes that matter. You will collaborate across teams, lean into data, and anticipate client needs with confidence and care. If you are energized by building trust, improving performance, and growing alongside compassionate experts, this role offers a place to make a real impact. Responsibilities In this role, you will contribute to strong client partnerships while helping our Prime Division deliver consistent, high-quality results. • Partner with Account Executives, Account Directors, and cross-functional teams to ensure seamless service delivery and a positive end-to-end client experience. • Own and execute client benefit requests with accuracy and speed, including benefit changes, new group implementation, terminations, and escalated issues. • Proactively review operational performance metrics and translate insights into actions that support client satisfaction, retention, and growth opportunities. • Support the creation and delivery of monthly and quarterly client reporting that clearly communicates performance results and value. • Contribute to client-centric meetings by assessing how current performance aligns with client goals and by helping identify continuous improvement opportunities. • Build and maintain clear project plans, meeting documentation, and action items, ensuring follow‑through and successful completion. • Support adherence to Prime Division contract reporting requirements, performance guarantees, and associated outcomes. • Contribute to executive steering committee preparation and monthly coordination activities. • Use available tools, technology, and processes to anticipate needs, reduce issues, and elevate the overall client experience. Qualifications Required Qualifications • Minimum of 4 years of relevant experience in account management, client services, healthcare, pharmacy services, or a related operational environment. • Demonstrated ability to manage projects, track progress, and drive work to completion. • Proven experience working cross‑functionally to resolve issues with urgency and professionalism. • Strong analytical and problem‑solving skills, with the ability to interpret performance data and apply insights. • Clear, confident written and verbal communication skills, including experience supporting client-facing materials. • Proficiency with Microsoft Office and web-based tools. • Willingness and ability to travel overnight up to 20%. Preferred Qualifications • Bachelor’s degree in a related field (or equivalent practical experience). • Experience supporting executive-level client meetings or steering committees. • Background working with performance guarantees, contract reporting, or healthcare-related metrics. • Passion for continuous learning, client advocacy, and building long-term partnerships. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 75,200 - 125,300 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

What is Contentstack? Contentstack is on a mission to deliver the world’s best digital experiences through a fusion of cutting-edge content management, customer data, personalization and AI technology. Iconic brands, such as AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi and Walmart, depend on the platform to rise above the noise in today's crowded digital markets and gain their competitive edge. Contentstack and its employees are dedicated to the customers and communities they serve. The company is recognized for its unmatched customer care and tradition of giving back globally through the Contentstack Cares program, including proud support of Pledge 1% and Girls Who Code. Learn more at www.contentstack.com. Who Are We? At Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers and dreammakers who challenge the status quo. We do the right thing, even when no one is watching. We are curious trendspotters and brave trendsetters. Our mission is to make Contentstack indispensable for organizations to tell their stories and to connect with the people they care about through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let’s go! Contentstack’s partner program brings together top agencies, consultants, and technology companies to provide businesses with cutting-edge solutions and expert insights to accelerate their ability to deliver personalized, omnichannel digital experiences. Contentstack works as an ecosystem to drive market visibility, manage growth opportunities, and deliver transformational customer success. Together, we advance the use of a microservices-based, API-first, cloud-native SaaS, headless (MACH) architecture, bringing award-winning technology, best practices, and a proven methodology for delivering exceptional digital omnichannel engagement. What Are We Looking For? Contentstack is soaring at high speeds with global expansion within our partner relationship team and looking for a Sr. Partner Relationship Manager to build out a network of partners to support the global go-to-market strategy. We are looking for a solution/platform-oriented individual to manage multiple processes between different stakeholders. This is a quota-carrying role working exclusively on identifying the right regional partnerships and developing deeper partnerships with existing partners. If you’re looking for an opportunity to join an innovative, fun, and fast-paced team where your contributions will have a meaningful impact, we’d love to hear from you! Here's what you'll be doing: - As a Sr. Partner Manager, you will have 360-degree ownership, driving partner relationships in your territory from ensuring a seamless onboarding, increasing the market awareness with our marketing team, building a pipeline to conquer the market, and so much more - You will develop joint plans with large strategic commerce partners (SAP, Salesforce, Shopify) and monitor and track progress against agreed metrics - You will identify the opportunity to build joint solutions with partners and take ownership of taking these to market - You will be the portfolio owner and internal subject matter expert in support of our go-to-market and sales activity. You are the SME / lead for partners within Contentstack’s global sales organization - Work closely with internal cross-functional departments such as partners, sales, operations, and marketing gurus to optimize existing partner sales processes, partner relations, service, and customer success stories - Provide guidance and strategic advice to our partners, clients, and account teams around partner growth strategies to deliver best-in-class joint solutions - Managing day-to-day relationships with the partners - Coordinate with the global partnership team to share knowledge and best practices, and ensure a consistent and coordinated approach to managing partners with global reach - Manage all of the administrative activities related to the partnerships in your region - Create and execute against a sound go-to-market strategy for your region - You track your performance through goals through OKRs, KPIs, and quotas What Really Gets Us Excited About You? - 8-12 years in partner management and driving successful partnerships with strategic technology and solutions partners, such as Salesforce, SAP, commercetools, Shopify, Algolia, EPAM, etc. - Demonstrated ability to think strategically and creatively while applying sound business judgment and financial metrics - You are a born networker and are well-connected at all levels - You have solid prior knowledge of engagement with partners to promote SaaS products and integrate to existing solutions - You are communicative, looking for growth, and generating pipeline - Your way of working is independent and results-oriented, and you also like to initiate change and think strategically within cross-functional teams - As a real team player, you thrive on building strong collaboration with cross-business teams; you like to keep a lot of balls in the air - You have a strong and positive presence - Hold responsibility for partner and Contentstack mutual success - Regular travel is exciting to you - You value a positive, fun, and collaborative culture! Salary for this role ranges between $150,000-165,000 plus variables based on skillset and experience We are also open to international applicants: Canada: Salary range is CAD 135,000 - 155,000 (plus variables based on skillset and experience) UK: Salary range is GBP 90,000 - 110,000 (plus variables based on skillset and experience) The Netherlands: Salary range is EUR 95,000 - 115,000 (plus variables based on skillset and experience) What Do We Offer? Interesting Work | We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it. Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected. Bragging Rights | We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including AirFrance KLM, ASICS, Burberry, Mattel, Mitsubishi, Walmart, and many more! One Team One Dream | This is one of our values, and it shows. We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it’s a great time to be joining… To review our Privacy Policy, please click here.

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? A NICE Portfolio Value Executive is an industry expert who supports both the customer and NICE to develop the long-term strategic value-based roadmaps leveraging NICE solutions. The Portfolio Value Executive is aligned to key sales opportunities and represents the full NICE portfolio. They engage directly with customers at the executive level (including C-suite) to understand and assess comprehensively the customer’s business needs, objectives and pain points. The Portfolio Value Executive provides the client value-based business assessment (including ROI) so they can understand the incremental value of NICE and the solutions and services provided. The client is enabled to make operational and financial based investment decisions. How will you make an impact? - Take an objective consultative approach, engage in thorough needs assessment interviews from customer C-level executives down to agent/front line level. - Identify customer's corporate strategy, goals and initiatives that will drive investment decisions and link to the financial business assessment. - Understand a customer's corporate financial position, the drivers of profitability, OpEx and CapEx budgets along with key KPIs that drive customer investment decisions. - Understand key decision makers (including c-level executives) priorities, KPI's and financial goals that drive their individual decision criteria. - Manage and interpret customer requirements through astute discovery skills to understand, anticipate and match customer gaps and capabilities to the NICE portfolio of solutions and services. Have you got what it takes? - At least 10 years of experience in: Strategy, business, and / or technology consulting, leading transformation, or P&L responsibility within a blue-chip company or Senior leadership role in running a contact center organization. - Has executive presence and exceptional communication and presentations skills that build confidence and credibility. - Able to confidently explain complex value models in a clear simplified manner. - Demonstrate the ability to develop relationships with the 'C' or VP level business users to articulate business value and influence strategic application of NICE solutions. - High level of competency in using complex Excel models and creating compelling PowerPoint presentations. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Requisition ID: 9922 Reporting into: Regional Vice President of Portfolio Pre-Sales Role Type: Individual Contributor About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.