We never stop building. A vertical acquisition software company that owns, operates and manages a diverse portfolio.
Operations Manager
Location
United States
Posted
82 days ago
Salary
0
Seniority
Senior
Job Description
Operations Manager
Aspire Software
• Reporting directly to one of our Investment Partners. • Managing and growing their businesses. • Full ownership and accountability for the business. • Driving operational excellence, organic growth and profitability. • Fostering collaboration across teams to ensure the successful execution of business strategies. • Executing within our operating model based on four pillars: strategy and positioning of the business, operational excellence, growth, and product strategy and technology. • Identifying, defining and executing strategies required to achieve growth plans and operating objectives, with a focus on continuous improvement. • Driving operational efficiency and excellence and enhance scalability across your portfolio of businesses to optimize performance and maximize profitability. • Driving revenue growth by identifying and supporting new opportunities and growth strategies, including cross-selling and penetrating new markets. • Driving initiatives and solving challenges related to sales, customer success and research and development within your portfolio of businesses. • Prioritizing customer satisfaction and retention by ensuring strong solutions, service delivery and customer support within your portfolio companies. • Ensuring your portfolio companies have clear product roadmaps established and executed on, balancing investments in research and development with maintenance to maximize new customer growth while retaining existing customers. • Overseeing the development and execution of comprehensive product strategies aligned with market trends and the business objectives of the companies in your portfolio. • Assuming P&L responsibility and focusing on achieving key financial metrics related to revenue, ROI, EBITDA, customer retention, etc. • Managing capital allocation and ensuring efficient financial management of your portfolio companies, including on a monthly, quarterly and annual basis. • Building, coaching and leading high-performing teams within your portfolio companies. • Cultivating a culture of performance, continuous improvement, collaboration and innovation. • Providing clear direction and motivating teams toward achieving key milestones and delivering measurable results.
Job Requirements
- 6+ years’ experience in management consulting and/or experience in a technology or software business.
- Bachelor’s degree in business, finance, engineering, economics, or any other relevant field.
- Master of Business Administration (MBA) (a strong asset).
- Relevant experience as a business operations leader with a commercial, customer centric and continuous improvement mindset.
- Experience in one or more of the following areas: sales (customer acquisition, market penetration), customer service (support and professional services), product development (research and development) (an asset).
- Financial acumen (P&L management, budget, forecast).
- People-centric leader with experience successfully building, leading, developing, and mentoring a high performing team.
- Experience mobilizing people toward a common goal.
- Strong strategic thinking and analytical skills, with the ability to translate vision into actionable plans and drive results.
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