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ComPsych

The World’s Largest Provider of Mental Health Services and GuidanceResources® for Life.

Guidance Consultant, Clinical EAP Intake and Triage

ConsultantConsultantFull TimeRemoteSeniorTeam 1,001-5,000Since 1984H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

94 days ago

Salary

$19 / hour

Seniority

Senior

English

Job Description

Guidance Consultant, Clinical EAP Intake and Triage

ComPsych

• Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor • Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery • Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction • Educate client about resources, eligibility, and services with a positive and professional approach • Maintain complete and accurate documentation of cases within our proprietary database • Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery • Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations • Other duties as assigned.

Job Requirements

  • Master's degree in Social Work, Counseling, or Psychology required
  • Exceptional communication skills, with strong focus on customer service
  • Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  • Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization
  • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.

Benefits

  • Full benefits package, including Paid Time Off (PTO)
  • medical
  • dental
  • vision
  • 401(k) with match
  • robust EAP
  • wellness program

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