Role Description The Dedicated Corporate Travel Consultant provides quality customer service to one of Acendas Travel's corporate clients. The role is responsible for completing domestic and/or international reservations, while accurately managing all travel requests, and following the appropriate process and procedures. This individual must be a self-directed and technology-driven team player. - Respond to client requests and inquiries for the dedicated client through multiple channels such as phone, email, text/SMS or online booking tool. - Utilize GDS queues, scripts and programmable keys to successfully schedule flight, hotel accommodations, car, rail, and limo services. - Offer solutions and options that meet all travel requirements while ensuring compliance with the company’s travel policy and maintaining cost efficiency. - Create clear and concise itineraries which include all pertinent information. - Communicate necessary documentation requirements such as passports, visas, or other clearances required for international travel. - Utilize instructions and pre-established guidelines to perform the functions of the job. - Update traveler profiles as needed. - Partner with the organization in promoting, implementing, and supporting adherence to the company’s travel policy. - Completes special projects, as assigned. Qualifications - High school degree; required, college experience, a plus. - Minimum of three (3) years’ recent corporate travel experience required; travel agent or similar capacity required. - Advanced working knowledge of corporate travel technology products, GDS (Sabre), Online Booking Tool (Concur); required. - Intermediate working knowledge of Microsoft Office Suite; required. - Core hours are Monday-Friday 9am-6pm Central Time. Requirements - Customer Service: Brings a strong passion for delivering exceptional service through proactive, solution‑focused support. - Technical Knowledge: Possesses solid knowledge of corporate travel technology platforms and related tools. - Communication: Excels in written and verbal communication; demonstrates strong interpersonal skills, a professional and friendly demeanor, and the ability to represent the Company positively. - Organization: Works independently with effective time‑management skills; able to manage multiple priorities simultaneously, organize tasks efficiently, and meet deadlines consistently. - Analytical Skills: Applies strong critical‑thinking abilities to research and analyze data from various sources, including online tools and purchasing systems. Exercises sound independent judgment and effectively prioritizes urgent matters as directed by management. - Adaptability: Embraces change with flexibility and a willingness to learn; able to quickly understand and apply new information effectively. - Resourceful: Leverages available resources to deliver high‑quality results and support travelers efficiently. - Professionalism: Maintains professional manner and appearance.

• Collaborate with marketing, sales operations, and business stakeholders to understand current priorities, backlog items, and desired outcomes. • Translate defined business requirements into scalable Pardot and Salesforce functionality. • Build and optimize Engagement Studio programs, segmentation, nurtures, automation rules, completion actions, dynamic lists, forms, landing pages, and campaign workflows. • Implement and refine lead scoring, grading, qualification logic, and lifecycle management aligned to current go-to-market strategy. • Partner with Salesforce stakeholders to ensure lead and contact workflows, routing logic, field mapping, and sync behavior operate effectively across systems. • Improve database health by identifying gaps related to duplication, stale data, enrichment, and overall marketing automation hygiene. • Evaluate current website tracking and campaign attribution setup, troubleshoot tracking issues, and improve visibility into prospect activity and engagement. • Recommend and implement practical enhancements that improve usability, reporting, sales visibility, and marketing execution speed. • Help establish core operational standards, documentation, naming conventions, and scalable ways of working within Pardot. • Provide informed guidance on feature gaps, plugin-equivalent functionality, and best-practice approaches based on deep platform knowledge. • Surface additional opportunities for improvement while executing against immediate priorities, helping maintain a clear and actionable backlog. • Support reporting and insight generation across campaign performance, engagement trends, and operational effectiveness.

• Participate in developing risk hypotheses during audit planning, linking regulatory or operational risks to potential control failure scenarios. • Apply audit logic to emerging tools, such as generative AI, to support tasks like summarizing audit results or drafting test procedures. • Communicate preliminary findings and control observations to team leads and incorporate feedback to refine language, scope, or severity. • Draft audit findings using standard templates, clearly referencing supporting evidence and explaining potential impacts. • Coordinate walkthroughs with subject matter experts and validate understanding through documented process flows. • Use structured judgment to identify and document potential exceptions and gaps in control execution. • Analyze structured data sets to identify trends or indicators of control weaknesses. • Draft audit testing procedures, checklists, or work programs tailored to assigned business processes. • Independently perform control testing for assigned audit areas, applying audit procedures appropriate to the process or control being reviewed. • Manage evidence collection and follow-ups using collaboration or project tracking tools. • Support Agile-based audit execution by tracking testing progress, updating documentation, and communicating blockers.

As the Vocational Rehabilitation Consultant will develop cost effective strategies to assist individuals with disabilities in returning to the workplace. The VRC will work with Guardian plan holders, employees, and physicians to coordinate return to work opportunities through job accommodations and return to work strategies. The Vocational Rehabilitation Consultant provides assessment of LTD, STD and Life claims, to determine claimants’ level of functionality and provide evaluation of work capabilities or independence in activities of daily living, according to contractual definitions. The Vocational Rehabilitation Consultant identifies claimants that may be eligible for return-to-work planning and assistance, transitional work, job modification, and/or vocational rehabilitation programs. The VRC must possess a thorough working knowledge of medical diagnoses and treatment modalities, criteria supporting vocational feasibility, and a clear understanding of the interface of medical pathology and employment functionality.   You are A highly motivated and reliable individual who can work with varying levels of supervision – independently or collaboratively. You are detail-oriented and a decisive decision maker who can manage multiple priorities at the same time with a positive attitude. You can collaborate with stakeholders to provide effective case management within the boundaries of contractual definitions. You will - Assess claimants medical, psychological condition, social and economic situation, aptitudes, work experience, restrictions and limitations, educational background, and behavioral/motivational factors to determine viability of and probability of success of vocational rehabilitation opportunities.  Compare this assessment with policy rehabilitation provisions and make cost/benefit analysis to develop programs to assist individuals with disabilities in obtaining employment. - Maintain proactive dialogue with claimants, plan holders and treatment providers to formulate viable return to gainful work plans.   Cost effective utilization of vendors to provide rehabilitative services to support program goal.  Coordination with public services/governmental agencies to control costs and identify similar benefits. - Collaborate with Disability Clinical & Vocational Services staff and case managers to move toward an appropriate plan to reduce the duration of disability and enhance probability of RTW. Serve as educational resource on vocational rehab aspect of claims. Educate parties involved in claim management regarding the extent of functional limitations and impact on ability to perform work activities. - Utilize standard vocational resources effectively to perform occupational assessments; perform transferable skills analyses and labor market surveys to assist Claims Department in benefit eligibility determinations.  Compare medically supported restrictions and limitations with job/occupational requirements to determine claimant’s residual functionality. - Apply knowledge of the ADAAA to identify effective work-related accommodations and stay-at-work options to our plan holders and their employees. Work with plan holders to identify/effectuate appropriate worksite modifications and transitional work plans to help return claimant to employment. Case management of part-time work claims to increase full-time return to work potential, as appropriate. - Utilize vocational expertise within a flexible environment to support Guardian’s current products (STD, LTD, Life, and ADA), as well as future products, to meet business needs. You have - 5 or more years of actively providing vocational rehabilitation/case management services to disabled individuals in an insurance setting - Case Management experience strongly preferred - Master’s Degree required, preferred in Rehab Counseling - Receipt of, or eligibility for, certification in profession, such as Certified Rehabilitation Counselor (CRC), Certified Disability Management Specialist (CDMS), Certified Case Manager (CCM). - Excellent verbal and communications skills - Ability to exercise independent & sound judgment in decision making - Strong problem-solving, analytical, clinical, and information research skills - Excellent time management & organizational skills - Demonstrated ability to multi-task with the ability to manage continually changing priorities and the ability to prioritize work based on customer service needs and departmental regulations - The ability to remain flexible due to changing business needs - Proficiency in MS Word, Excel, PowerPoint, and OASYS, ERI, OOH, BLS Location This is a mobile position where preference may be given to candidates within commuting proximity to a Guardian office with the ability to travel to Guardian offices as determined by the People Leader. Travel - Occasional 0-10% of the time. Salary Range: $68,970.00 - $113,310.00 The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation. Our Promise At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits. Equal Employment Opportunity Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law. Accommodations Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MyHR@glic.com. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site. Visa Sponsorship Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship. Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.