• Demonstrates highly visible commitment to creating a “one-firm firm” by utilizing cross-discipline teams to meet client needs. • Lead technical and/or complex major projects, deliver best-in-class solutions which will increase win rate. • Ensures leadership is fully and accurately informed of all projects, internal and client issues affecting the perception of the local and national reputation of the firm. • Lead relationship manager for multiple strategic alliance clients. • Deliver a and end-to-end project delivery process; from project in-take: project manager allocation: proposal/contract: project close. • In partnership with HR, directly and/or indirectly responsible for attracting, retaining, developing, succession planning and managing a team who are involved with a specific set of clients, functions, business unit or projects. • Ensures training and development of JLL team members in the skills and understanding of firm procedures, methodology and practices expected for a successful project implementation. • Oversees the management of project team performance to ensure compliance with contractual requirements, all regulating entities and client expectations. • Foster a collaborative and high-performance project team environment

• Own key client relationships to ensure client satisfaction and build trust striving for long-term relationships • Manage a team to execute client project needs providing hands-on support when needed • Develop and execute workflow logistics while ensuring project deadlines are met • Partner and coordinate with internal teams to ensure overall projects are complete, integrated, and satisfy all requirements of contracts • Provide technical assistance as required while initiating and coordinating measures to resolve technical and engineering problems • Maintain overall accountability for client approvals and exceed client expectations • Recognize potential problems and recommend solutions while ensuring compliance with applicable codes, standards, and client requirements • Maintain required documentation of all projects and drawings generated while ensuring proper backup procedures are carried out to reduce lost data • Monitor quality, accuracy, and consistency of documents, details, and graphics while assisting in the development of standards that ensure document quality and accuracy • Ensure client's brand is translated into our set and design intent is carried through Construction Documents

Role Description Emerging Tech is seeking a Change Management Project Manager to support the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO). This role supports Change Management (CM) leadership by coordinating responses to stakeholder inquiries, managing CM deliverables, and supporting planning and execution of EUEA (End-User Engagement and Adoption) activities. The Change Management Project Manager works closely with CM leadership, training teams, and end-user engagement stakeholders to ensure alignment, consistency, and timely delivery of communications, reporting, and change management activities. This role requires strong project management, communication, and organizational change management expertise within a large-scale federal IT environment. - Support the EHRM-IO CM Director or designee in responding to actions and inquiries from EHRM-IO pillars, VA stakeholders, and other government entities - Provide project management and planning support for CM activities, including meeting preparation, facilitation, and event logistics - Support development, writing, and editing of change management content and deliverables - Collaborate with training and end-user engagement PMs to provide consolidated responses on behalf of EUEA - Manage and maintain centralized repositories for CM responses, risks, issues, task order requirements, and reporting artifacts - Track and manage CM risks, issues, and action items, including escalation as needed - Support development and delivery of executive-level CM briefings and presentations - Prepare weekly, monthly, and ad-hoc CM reports for leadership and stakeholders - Ensure CM activities align with project scope, schedule, and program objectives - Coordinate across cross-functional teams to ensure consistent messaging and alignment of CM efforts Qualifications - 10+ years of professional work experience - Experience managing Information Technology–related projects - Strong understanding of project lifecycle and project management methodologies - Experience tracking cost, schedule, and performance metrics - Demonstrated ability to identify, assess, and mitigate risks - Prosci Change Management Certification - Bachelor’s degree in Engineering, Computer Science, Systems, Business, or a related scientific/technical discipline - An additional 8 years of relevant experience may be substituted in lieu of degree requirements Preferred Qualifications - Strong technical writing and editing expertise - Experience developing executive-level briefings and presentations using MS PowerPoint, Word, and Excel - Experience supporting the Department of Veterans Affairs (VA) - Experience implementing or supporting Electronic Health Record (EHR) systems

Introduction About SymphonyAI SymphonyAI is a leading global enterprise AI SaaS company transforming industries through proven, predictive and generative AI solutions. We partner with leading global organizations, consultancies and global system integrators (GSIs) to accelerate innovation and go-to-market velocity at scale. Serving Fortune 500 companies across Retail/CPG, Financial Services, Manufacturing, Media, and IT/Enterprise Service Management, we deliver measurable business outcomes through cutting-edge technology and deep domain expertise. Join our global team of innovators and help shape the future of AI-powered enterprise solutions in a collaborative, high-growth environment where your work creates real-world impact. Job Description The Opportunity: We are seeking a dynamic and innovative Project Manager with a strong focus on relationship management and a proven track record of delivering value in SaaS software environments. The ideal candidate will excel at building and maintaining relationships with clients to ensure their needs are met effectively and will drive innovative solutions to deliver projects successfully. Key Responsibilities: - Client Relationship Management: - Act as the primary point of contact for clients throughout the project lifecycle. - Develop and nurture long-term relationships with clients, understanding their business needs and objectives. - Ensure client satisfaction by addressing concerns and providing strategic solutions. - Project Delivery and Value Creation: - Oversee the planning, execution, and delivery of SaaS and On-premise software projects, ensuring they meet client expectations and business goals. - Lead project teams to innovate and implement cutting-edge solutions that enhance the value delivered to clients. - Identify opportunities for process improvements and revenue growth through effective project strategies. - Innovation and Strategy: - Foster an environment of creativity and innovation within the project team. - Stay updated with the latest trends and advancements in SaaS technologies to drive project success. - Develop project strategies that align with the overall business innovation agenda. Key Performance Indicators (KPIs): - Revenue Delivery: - Achieve or surpass revenue targets set for the project portfolio. - Identify and drive opportunities for upselling and cross-selling within existing client engagements. - Time and Quality Metrics: - Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards. - Meet and exceed project milestones and deadlines with a focus on continuous improvement. - Client Referencability: - Develop strong client relationships that result in positive testimonials and references. - Achieve high client satisfaction scores and secure client willingness to act as references or provide case studies. - Project Profitability: - Monitor and manage project budgets and time to ensure profitability goals are met. - Implement cost-saving measures and optimize resource allocation to enhance financial outcomes. Required Skills and Experience: - Experience in managing client relationships, preferably with Tier1 financial institutions in the SaaS industry. - Proven track record of delivering successful SaaS projects that provide measurable value. - Strong commercial acumen with proven ability to write and execute Client Facing Work Orders and statements of Work - Experience in Financial Crime domain would be beneficial - Ideally the candidate will have experience of migrating clients and software from on premise solutions to SAAS - Ability to think creatively and implement innovative solutions in project management. - Excellent communication and interpersonal skills. - Demonstrated leadership in a cross-functional team environment. - Familiarity with the latest SaaS platforms and technologies. - Bachelor’s degree in business, technology, or a related field; PMP certification is a plus. #LI-Remote About Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.