• Ejecutas la estrategia comercial de venta cruzada, alineada con los objetivos corporativos y la sostenibilidad del crecimiento. • Desde el conocimiento del negocio y la experiencia en la ejecución, propones mejoras, para el cumplimiento de los indicadores de cara a la estrategia. • Aseguras el cumplimiento de la meta asignada, garantizando la efectividad del proceso de ventas, el incremento del ticket promedio y la rentabilidad del equipo comercial. • Lideras, desarrollas y acompañas al equipo de ejecutivos, fortaleciendo sus competencias mediante coaching situacional, retroalimentación continua y formación enfocada en resultados. • Apoyas al equipo en la gestión diaria del proceso comercial, realizando seguimiento al flujo de trabajo, validando la calidad de la ejecución, identificando oportunidades de mejora y asegurando el cumplimiento de los objetivos. • Estableces indicadores claves, realizas seguimiento constante a su cumplimiento y garantizas el cumplimiento de la meta individual/mensual. • Implementas prácticas comerciales innovadoras, que aseguren el cumplimiento de los indicadores clave, que optimicen la gestión del equipo y fortalezcan la toma de decisiones. • Fomentas una cultura de alto desempeño, basada en la colaboración, la responsabilidad y el propósito compartido, asegurando resultados sostenibles y mejorando la experiencia del cliente.

• Define and evolve Mercury’s total compensation philosophy across executives, sales, and all employee groups, aligning with business strategy, performance, and critical skills. • Establish clear governance, frameworks, and decision rights for base pay, incentives, equity, and recognition programs. • Lead design and ongoing refinement of executive compensation, including short and long term incentives, in partnership with Finance and the Board/Compensation Committee (as appropriate). • Oversee broad-based salary structures, market reference ranges, incentive plans, and job architecture, ensuring internal equity and external competitiveness. • Use robust analytics and modeling to guide compensation decisions, including market movement, pay equity, offer strategy, and program effectiveness. • Lead participation in compensation surveys and market studies; translate findings into actionable insights, updated structures, and recommendations for leaders. • Identify opportunities to integrate AI and automation to reduce manual effort, increase accuracy, and enhance manager and employee experience. • Lead enterprise initiatives such as pay equity, annual compensation cycles, job architecture modernization, pay transparency readiness, and workforce planning support. • Drive cross-functional projects with People and Technology teams to build and refine comp dashboards, tools, and manager-facing resources. • Serve as the primary compensation advisor to senior and executive leaders, providing clear, pragmatic guidance on complex topics (e.g., offers, retention, organization changes, incentive design). • Educate and enable People Business Partners, Talent Acquisition, and managers on compensation philosophy, programs, and best practices. • Lead, mentor, and develop the compensation team, building deep subject-matter expertise, business acumen, and consulting skills. Foster a culture of learning, feedback, inclusivity, and continuous improvement within the team and across the broader People function.

• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction • Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services • Proactively identify opportunities for service expansion and upsell within existing accounts • Lead the planning, execution, and monitoring of ERP-related projects, ensuring timelines, budgets, and quality standards are met • Coordinate with internal teams to allocate resources effectively and manage project deliverables • Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution • Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests • Analyze and report on support metrics to improve service quality and client satisfaction

• Assess and evaluate members' needs and requirements to achieve and/or maintain optimal wellness state • Guide members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members • Identify and resolve barriers that hinder effective care • Ensure patient is progressing towards desired outcomes by continuously monitoring patient care through assessments and/or evaluations • Collaborate with interdisciplinary team members to address member needs • Document all interactions and care activities accurately in the member record to ensure CMS compliance