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ERP Services Manager

ManagerManagerFull TimeRemoteSeniorTeam 1,001-5,000Since 2009H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

87 days ago

Salary

$130K - $160K / year

Seniority

Senior

Job Description

ERP Services Manager

The Planet Group

• Own and manage a portfolio of client accounts, serving as the main point of contact and ensuring client satisfaction • Develop and maintain strong relationships with key stakeholders to understand client needs and drive value through our services • Proactively identify opportunities for service expansion and upsell within existing accounts • Lead the planning, execution, and monitoring of ERP-related projects, ensuring timelines, budgets, and quality standards are met • Coordinate with internal teams to allocate resources effectively and manage project deliverables • Provide ongoing support and maintenance for clients' ERP environments, ensuring optimal performance and issue resolution • Oversee troubleshooting efforts, manage escalations, and ensure timely resolution of support requests • Analyze and report on support metrics to improve service quality and client satisfaction

Job Requirements

  • Experience in client success within the technology staffing or enterprise software consulting industry
  • Proven background supporting ERP systems such as Workday, SAP, Oracle, and ServiceNow
  • Experience servicing and supporting Application Management Services (AMS) clients
  • Strong background in project management and post-production support
  • Strong project management skills with the ability to prioritize and manage multiple tasks simultaneously
  • Excellent client relationship management and communication skills
  • Analytical problem-solving skills and a proactive approach to client support and service improvement

Benefits

  • Flexible/Unlimited PTO
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Life insurance, short-term & long-term disability, and other supplemental benefits
  • A collaborative, growth-oriented culture with ongoing learning and development opportunities

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