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Ideas worth spreading
Sailthru Platform Administrator – Part-time
Location
New York
Posted
88 days ago
Salary
$40 - $60 / hour
Seniority
Senior
Job Description
Sailthru Platform Administrator – Part-time
TED Conferences
• Serve as the primary point of contact for Sailthru across all TED teams. • Triage incoming requests and resolve or escalate. • Onboard and train new Sailthru users, including account setup, template and list assignment, permission scoping and team-specific content visibility configuration. • Handle MFA resets, login troubleshooting and general access issues. • Authorize and verify new sending email addresses and manage sender configuration. • Attend the monthly Sailthru vendor check-in as TED’s representative; summarize product updates and flag items requiring internal action. • Own the health of TED’s subscriber lists. • Diagnose and fix list integrity issues – such as users not being correctly added to lists after signup, discrepancies between Lifecycle Optimizer counts and snapshot reports, or broken unsubscribe flows – and escalate to the Technology team when a platform-side code fix is required. • Build and maintain Lifecycle Optimizer flows that align with editorial strategy. • Clean up lists: identify and archive unused or duplicate lists, manage natural and smart list relationships, and ensure lists are configured correctly. • Create backfill audiences using Audience Builder or Smart Lists for impacted users when subscription bugs are discovered, and execute bulk imports to correct the data. • Support teams in downloading list exports, including managing variable selection and encryption. • Build and configure newsletter campaigns and onsite banner/overlay campaigns in Sailthru per team briefs.
Job Requirements
- Hands-on Sailthru experience across user administration, campaign setup, list management, Lifecycle Optimizer flows and Audience Builder.
- Working knowledge of Sailthru’s onsite tools (overlays/banners) – including targeting rules, display frequency and audience segmentation.
- Familiarity with Zephyr (Sailthru’s scripting language) for personalization variables, conditional content and dynamic campaign logic.
- Solid understanding of email marketing operations: segmentation, send logic, deliverability fundamentals, list hygiene and opt-in/opt-out compliance.
- Strong attention to detail and ability to follow established processes consistently – this role involves a lot of precise configuration work where small mistakes have real impact.
- Comfortable working across many stakeholder teams with varying levels of technical fluency, from experienced Sailthru marketers to program managers who have never logged in.
- Able to work independently, manage async requests (primarily via Slack) and communicate clearly about status and blockers.
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