• Responsible for leading and growing a high-performing team of Project Managers • Standardizes and elevates project delivery to optimize client satisfaction, gross profit, operational efficiency, and revenue growth • Serve as a strategic partner to consulting firms and enterprise clients • Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight • Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence • Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth • Create a culture of accountability, collaboration, client-centricity, and continuous improvement • Translate client objectives into operationally sound execution strategies • Identify opportunities to expand service offerings and strengthen long-term partnerships

• Influence prospective customers with support onsite and provide remote executive overviews • Lead onsite and remote opportunity blitzes / assessments for our largest prospective customers, with a focus on applying solutions within manufacturing plant environments • Provide mentorship and development for account executives • Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses • Coordinate completion of RFP / RFQs • Leverage deep, first-hand experience in manufacturing plants to guide customer engagement and solution development • Demonstrate a comprehensive understanding of core automotive production processes (e.g., stamping, body shop, paint shop, assembly) during customer interactions

Role Description The Director of DevOps is responsible for leading and transforming our DevOps and cloud engineering function to support a scaling, enterprise-grade SaaS platform. This role owns our cloud infrastructure strategy and execution across AWS (primary) and Azure, ensuring our systems are reliable, secure, cost-effective, and built to scale. As Director of DevOps, you will lead a growing team of DevOps engineers while remaining technically credible and strategically engaged. You will: - Reduce outages and eliminate critical incidents. - Strengthen our security and compliance posture. - Optimize infrastructure spend. - Enable continuous deployment across our primary platform. This role is ideal for a leader who has successfully built or matured a DevOps function within a scaling SaaS organization and is motivated by driving operational excellence, reliability, and platform maturity in a high-accountability environment. Qualifications - 8+ years of experience in cloud infrastructure, DevOps, or SRE roles within SaaS environments. - 3+ years of experience leading and developing DevOps, SRE, or infrastructure teams. - Deep experience with AWS in production, enterprise-scale environments. - Experience managing multi-region cloud architectures. - Strong experience with Kubernetes and containerized workloads. - Experience with Infrastructure as Code (Terraform required; CloudFormation preferred). - Experience designing and operating CI/CD systems (Jenkins and/or GitHub Actions). - Demonstrated track record improving uptime and reducing critical production incidents. - Experience handling PII and operating within enterprise compliance environments (e.g., SOC 2). - Proven success driving cloud cost optimization initiatives. - Strong architectural judgment and ability to balance reliability, scalability, and cost. Requirements - Own and evolve our multi-region cloud infrastructure strategy across AWS and Azure. - Oversee architecture decisions related to Kubernetes, networking, compute, storage, and data services. - Ensure infrastructure is scalable, secure, and aligned with long-term platform standards. - Serve as primary point of contact and relationship owner with major cloud and infrastructure vendors. - Drive infrastructure readiness to support AI-driven product capabilities and expanding data warehousing needs. - Drive measurable improvements in system uptime beyond our 99.9% SLA. - Eliminate critical (Sev1) incidents through improved architecture, monitoring, and operational discipline. - Mature incident response processes, postmortems, and root cause analysis standards. - Strengthen observability practices using New Relic and related tooling. - Formalize reliability metrics, SLAs, and operational accountability. - Lead the implementation of Continuous Deployment for our primary platform. - Standardize and modernize CI/CD practices across products (Jenkins, GitHub Actions). - Improve deployment consistency, predictability, and operational safety. - Reduce manual DevOps dependencies in routine development and solution architecture workflows. - Partner with Engineering Managers to ensure infrastructure and operational patterns enable efficient delivery. - Expand internal automation and self-service tools. - Own security engineering practices within Engineering. - Ensure secure handling of PII and sensitive data across multi-tenant and single-tenant environments. - Strengthen infrastructure security posture across cloud, container, and network layers. - Maintain and mature compliance programs (SOC, policy tracking via Drata, and related controls). - Proactively identify and mitigate infrastructure and operational risk. - Own cloud cost visibility, forecasting, and optimization initiatives. - Reduce AWS spend by 25% through architectural improvements, vendor negotiations, and operational efficiency. - Implement financial accountability mechanisms across infrastructure usage. - Establish reporting practices that align engineering decisions with cost impact. - Lead and grow a central DevOps team (currently 2–3 engineers). - Transition DevOps from a reactive, ticket-driven model to a proactive, platform-oriented function. - Define and prioritize DevOps roadmap initiatives aligned with company objectives. - Establish clear standards for infrastructure changes, architectural review, and operational readiness. - Maintain approximately 25% hands-on involvement in architecture, Terraform, CI/CD, or incident response work. Company Description

• Provide strategic guidance to ensure alignment across Action Alliance initiatives with the National Strategy for Suicide Prevention • Support integration of policy, health system transformation, research, crisis care, communications, and data initiatives • Advise the Secretariat Director on strategic opportunities and implementation strategies • Lead Action Alliance Strategic Plan development efforts • Stay abreast of emerging trends in suicide prevention • Provide strategic support and supervision to Project Directors • Support cultivation and maintenance of relationships with executive leaders • Represent the Action Alliance externally on strategic issues • Support consensus-building among diverse public and private sector partners