• Respond to customer product inquiries via telephone or email • Resolve customer concerns raised during installation, operation, maintenance or product application • Troubleshoot problems with hardware equipment and software applications • Document customer communication and recurring technical issues

• This role will play a key functional role in implementing major ERP projects in the Business Applications Team, primarily focusing on NetSuite and its integration with all the interfacing systems such as Salesforce, Amber Road, Baxter, SAP/IBP, etc. using Boomi and web services. • Follow our standard software development lifecycle from requirements gathering through implementation in major project execution. • Needs to be highly technical and hands-on with the ability to design, document, and provide functional leadership to developers within the team. • Work efficiently with IT functional and technical teams as well as business users and stakeholders to understand business requirements and translate to application design within the ERP system landscape in Arista. • Demonstrate cross functional knowledge to ensure that the optimal system solutions are chosen and delivered utilizing cloud applications and infrastructure where possible. • Lead the effort to define, design and maintain systems solutions, while ensuring the reliability, efficiency and confidentiality of data in the business applications. • Perform project design reviews, systems testing and lead user acceptance testing to ensure business requirements and timelines are met for deliverables. • Drive the optimization of NetSuite functionalities and processes, addressing the need for a highly configurable, available and scalable environment.

• Working efficiently with IT functional and technical teams as well as business users and stakeholders to understand business requirements and translate to application design within the ERP system landscape in Arista. • Demonstrating cross functional knowledge to ensure that the optimal system solutions are chosen and delivered utilizing cloud applications and infrastructure where possible. • Leading the effort to define, design and maintain systems solutions, at the same time, ensuring the reliability, efficiency and confidentiality of data in the business applications. • Performing project design reviews, performing systems testing and leading user acceptance testing to ensure business requirements and timelines are met for deliverables. • Driving the optimization of NetSuite functionalities and processes, addressing the need for a highly configurable, available and scalable environment and the opportunity to reduce customization where possible. • Working with management to develop business applications roadmap prioritizing business requirements and justifying IT investment with cost benefit analysis.

• Influence prospective customers with support onsite and provide remote executive overviews • Be a subject matter expert in all Redzone modules • Lead onsite and remote opportunity assessments for prospective customers • Provide mentorship and development for account executives • Create technical scoping documents and liaise with Project Manager/Implementation teams • Rapidly generate analyses such as ROIs, cashflows, and breakeven analyses • Coordinate completion of RFP/RFQs