• Conduct thorough investigations of bodily injury claims to determine coverage, liability, and damages. • Gather relevant information, including statements from parties involved, medical records, police reports, and any other pertinent documents. • Assess the extent of bodily injuries and associated medical treatments to determine appropriate compensation. • Analyze policy coverage and apply relevant laws and regulations to claims. • Maintain clear and professional communication with policyholders, claimants, attorneys, medical providers, and other stakeholders. • Provide updates on the status of claims and address inquiries in a timely manner. • Negotiate with claimants and attorneys to reach fair and reasonable settlements within established authority limits. • Review settlement agreements and release forms. • Provide excellent customer service to policyholders and claimants by demonstrating empathy, professionalism, and responsiveness. • Ensure compliance with all applicable insurance laws, regulations, and company policies. • Stay informed about changes in laws and regulations affecting bodily injury claims. • Respond timely and appropriately to all settlement demands.

• Guide physicians and staff during TULSA procedures at hospitals and imaging centers • Troubleshoot first-of-a-kind situations in the field • Assist physicians with TULSA-PRO patient selection and pre-treatment planning • Perform detailed post-treatment case reviews • Partner with engineering teams to provide feedback and field testing of new hardware and software features • Educate potential new customers and contribute to patient and physician education events • Identify areas to help existing customers offer TULSA to more patients

• Provide remote counseling services to children, adolescents, adults, couples, families, and groups. • Collaborate with clients to identify concerns, define counseling goals, and develop actionable treatment plans. • Maintain accurate and timely clinical documentation in compliance with all state, federal, and company policies (i.e., HIPAA). • Participate in ongoing professional development through workshops, meetings, and training opportunities. • Integrate Christian faith and psychological best practices in therapy as appropriate. • Refer clients to other resources or specialists as needed. • Engage in occasional community outreach or ministry initiatives relevant to Light Counseling’s mission. • Provide clinical supervision or mentorship to interns and residents (if qualified). • Perform other duties as assigned.

• Lead the end-to-end IV&V engagement, including scope, schedule, risks, and stakeholder management • Develop and maintain the IV&V Management and Work Plan, including assessment methodology, detailed activities, roles and responsibilities, engagement cadence, and resource needs • Oversee and coordinate IV&V activities across the main readiness areas: System/Technology, Operations & Production Readiness, and Go-Live Readiness Criteria • Plan and facilitate interviews, workshops, system demonstrations, and documentation reviews with client and vendor teams • Review and challenge testing strategy, defect management, change and release management, performance/load testing, and infrastructure/network readiness • Direct the evaluation of ITIL-aligned processes (incident/problem/change management, DR/BCP, standard operating procedures) and service/support readiness • Synthesize findings into interim status updates, executive dashboards, and periodic readiness assessments highlighting strengths, gaps, risks, and dependencies • Own creation and delivery of the Final Readiness Assessment Report, including a clear go/no-go recommendation and “Definition of Done” criteria for go-live • Ensure IV&V independence and objectivity while maintaining a collaborative relationship with program stakeholders • Mentor and guide IV&V Analysts and SMEs, ensuring consistency and quality of assessment artifacts and recommendations.