• Supporting client relationships by assisting with daily account activities and ensuring timely delivery of services • Compiling coverage monitoring analysis and producing ad-hoc reports focusing on different aspects of strategies implemented by the clients and cross-checking KPI results • Double checking and enriching data accordingly to a specific project for analysis delivery • Creating best of coverage book by choosing and cleaning web images • Designing and presenting market overview analyses dedicated to the clients’ performance against key competitors • Supporting clients with their day-to-day activities, including alert settings and updates on their Print, Web, and Social platforms • Delivering customer enablement training for best practice use of the DMR tools and platforms • Annually updating information for monitored publications in multiple countries

• Manage customer relationships & projects including setting up customers' tools and providing training. • Ensure contracts and invoicing are always up-to-date and accurate. • Produce ad-hoc reports to provide customers with quantitative & qualitative insights. • Compile coverage monitoring analysis and producing reports in both Excel and Powerpoint format.

• Develop and maintain strong, long-term relationships with clients and key individuals on the client's side • Understand client business specifics and how it operates • Monitor and forecast key metrics related to payment operations • Create a development plan and strategy for clients • Collaborate with both the team and key personnel from the client's side to identify potential issues and propose effective solutions • Collaborate with other departments, such as PSP BizDev, Tech team, and BAM • Effectively communicate client requirements to other teams • Identifying opportunities for improvement in account management processes and implementing changes to improve efficiency and effectiveness.

• Own and grow strategic partnerships with global pharma clients at Appsilon • Leading full account lifecycle: renewals, expansion, and long-term growth strategies • Identifying upsell and cross-sell opportunities aligned with client business needs • Building and maintaining executive-level relationships within global pharma and enterprise organizations • Acting as a strategic partner, positioning Appsilon as a trusted advisor in data & software solutions • Collaborating with delivery teams to ensure high-quality execution and client satisfaction • Providing strategic insights and account reports to support growth in the Life Sciences sector