• Create: identify and close new contracts (New Business) • Secure: manage, retain and renew a portfolio of clients (Renew) • Develop: grow revenue through upsell and expansion • Anticipate renewals • Identify churn risks • Implement corrective action plans • Achieve or exceed NRR targets (Net Revenue Retention) • Maintain accurate CRM updates • Ensure reliability of sales forecasts • Regular performance analysis • Implement corrective measures when necessary

• Drive revenue growth: identify, qualify and convert opportunities through to closing. • Generate opportunities (outbound & inbound): outbound prospecting, qualify inbound leads, and collaborate with Marketing and BDR teams. • Manage the sales cycle with a consultative approach: from discovery to closing, delivering relevant and personalized demonstrations. • Maintain rigorous account follow-up: keep CRM data up to date and collaborate with internal teams. • Manage your activity and reporting: update CRM / pipeline / forecast and analyze your results. • Represent AssessFirst: demonstrate professional and exemplary conduct at events.

• The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. • This role is deeply client-facing, with a strong emphasis on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. • Alongside retention, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact. • Acting as both strategic advisor and commercial leader, the Account Director ensures Digital Voices consistently meets, and exceeds, client expectations across global markets. • The Account Director champions the client’s business within the Digital Voices and Digital Voices value within the client organisation. • They provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution through the matrix.

• You will be responsible for working on key client accounts, running industry-shaping Influencer Marketing campaigns, meeting revenue targets, and supporting the team in achieving our business goals. • Work independently to execute exciting, award-winning, creative campaigns for global clients • Support the achievement of monthly bookings targets and new business objectives. • Act as the day-to-day go-to person for your current clients, providing exceptional support. • Contribute to pitches and client presentations, playing a supportive role. • Collaborate with cross-functional teams to drive growth and deliver outstanding results for clients. • Demonstrate a comprehensive understanding of our paid and analytics offerings. • Ensure client growth plans are up to date with actionable and timely next steps. • Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances. • Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Head of Client Development. • Follow up with emails after client and internal calls, ensuring all actions are completed. • Keep up with market trends and companies working with influencers, including competitors. • Stay informed about recent and ongoing brand partnerships on digital content platforms (e.g., YouTube, Instagram, TikTok, Podcasts, etc.) • Ensure campaigns are managed well, delivered on time, and set clear expectations for internal and client stakeholders. • Ensure campaign folders are organised and all content and documentation is saved. • Support Account Manager and Account Directors in writing briefs, creator contract templates and proposals.