• The Account Director is the senior client partner responsible for driving commercial growth and deepening strategic relationships. • This role is deeply client-facing, with a strong emphasis on client retention, relationship stability, and ensuring Digital Voices remains an indispensable global partner year after year. • Alongside retention, the Account Director drives commercial growth by identifying opportunities, shaping new workstreams, and guiding clients toward solutions that deliver measurable business impact. • Acting as both strategic advisor and commercial leader, the Account Director ensures Digital Voices consistently meets, and exceeds, client expectations across global markets. • The Account Director champions the client’s business within the Digital Voices and Digital Voices value within the client organisation. • They provide strategic direction, unlock opportunities across markets, and lead teams to deliver consistently excellent campaign execution through the matrix.

• You will be responsible for working on key client accounts, running industry-shaping Influencer Marketing campaigns, meeting revenue targets, and supporting the team in achieving our business goals. • Work independently to execute exciting, award-winning, creative campaigns for global clients • Support the achievement of monthly bookings targets and new business objectives. • Act as the day-to-day go-to person for your current clients, providing exceptional support. • Contribute to pitches and client presentations, playing a supportive role. • Collaborate with cross-functional teams to drive growth and deliver outstanding results for clients. • Demonstrate a comprehensive understanding of our paid and analytics offerings. • Ensure client growth plans are up to date with actionable and timely next steps. • Stay up to date on clients' billing and debt details, maintaining a clear picture of their internal finances. • Share campaign updates, including any renegotiation of commercial terms, delivery against budget, changes in anticipated delivery dates and sign-offs with the Head of Client Development. • Follow up with emails after client and internal calls, ensuring all actions are completed. • Keep up with market trends and companies working with influencers, including competitors. • Stay informed about recent and ongoing brand partnerships on digital content platforms (e.g., YouTube, Instagram, TikTok, Podcasts, etc.) • Ensure campaigns are managed well, delivered on time, and set clear expectations for internal and client stakeholders. • Ensure campaign folders are organised and all content and documentation is saved. • Support Account Manager and Account Directors in writing briefs, creator contract templates and proposals.

• Identifies, develops, manages, and grows opportunities by proactively connecting through multiple channels with large prospects, sales leads, or customers in the transportation industry regarding new products that may be of interest. • Presents, proposes, negotiates, and closes new accounts using a consultative sales approach. • Establishes long-term business relationships with new and existing customers. • Develops comprehensive account strategies to win new business from new and existing accounts. • Goes deep and wide in an organization to develop contacts and advocates and gather information helpful for the sales process. • Applies interpersonal skills to influence and persuade stakeholders to achieve desired outcomes. • Partners with technology, development, and customer service teams to ensure end-to-end customer sales and satisfaction that result in new revenue growth. • Assists with coordinating the implementation, onboarding, and training processes at client sites, helps manage expectations, and cross-sells ancillary products and services. • Communicates regularly with Vice President, Sales to provide information on specific issues, sales, product information, and general economic concerns. • Keeps detailed sales forecasts of identified and proposed opportunities. • Remains proficient and knowledgeable on company’s products and services. • Prepares various reports for internal review including sales, pipeline status, activities, accomplishments, etc. • Maintains data integrity of CRM to ensure accurate reporting of activities, prospect engagement, and pipeline hygiene. • Travels as needed to attend meetings, conferences, and other events at least 20% of time. • Other duties as required.

• Own net-new outbound revenue generation for Hugo’s sales outsourcing services • Consistently hit and exceed a seven-figure annual quota • Build and execute strategic account plans across defined list of mid-market and enterprise accounts • Prospect and engage senior leaders across Sales, Revenue, Operations, and Customer Experience using multi-channel motions • Lead structured, high-quality discovery to uncover revenue, conversion, and sales delivery challenges • Own the entire sales cycle: qualification, solution design, pricing, negotiation, and contract close • Design tailored outsourcing solutions aligned to client goals and operational realities • Identify and close expansion and cross-sell opportunities when aligned with client needs • Develop deep expertise in hospitality, travel, and adjacent high-volume B2C verticals • Represent Hugo at industry conferences, events, and in-person meetings • Build credibility as a knowledgeable partner with a strong commercial point of view • Maintain accurate CRM hygiene, forecasting, and pipeline reporting