• Assist Field Service Engineers in responding to customer support requests. • Observe and practice diagnosing mechanical, hydraulic, and electrical issues in corrugating and box-making machines. • Support disassembly, inspection, and repair processes under supervision. • Train alongside experienced technicians to interpret prints, specifications, manuals, and work orders. • Participate in the setup and installation of new equipment, including coordination with riggers and millwrights. • Learn to install electrical and hydraulic connections, perform leveling and alignment checks, and verify machine operation. • Shadow technicians during operator training sessions to understand machine functionality and maintenance procedures; assist with supervised training activities. • Assist in documenting service activities, including photos and detailed descriptions of work performed. • Report equipment issues, material needs, or safety concerns to supervising technicians or management. • Engage in structured learning activities, including technical training modules and performance evaluations. • Support operations as needed to maintain workflow and meet schedules and quality standards. • Arrange travel for assigned customer site visits, including flight, lodging, and rental car reservations, in accordance with company policy. • Prepare and submit documentation for invoicing and expenses per established procedures.

• Assist Field Service Engineers in responding to customer support requests • Observe and practice diagnosing mechanical, hydraulic, and electrical issues in corrugating and box-making machines • Support disassembly, inspection, and repair processes under supervision • Train alongside experienced technicians to interpret prints, specifications, manuals, and work orders • Participate in the setup and installation of new equipment, including coordination with riggers and millwrights • Learn to install electrical and hydraulic connections, perform leveling and alignment checks, and verify machine operation • Shadow technicians during operator training sessions to understand machine functionality and maintenance procedures; assist with supervised training activities • Assist in documenting service activities, including photos and detailed descriptions of work performed • Report equipment issues, material needs, or safety concerns to supervising technicians or management • Engage in structured learning activities, including technical training modules and performance evaluations • Support operations as needed to maintain workflow and meet schedules and quality standards • Arrange travel for assigned customer site visits, including flight, lodging, and rental car reservations, in accordance with company policy • Prepare and submit documentation for invoicing and expenses per established procedures

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. • Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed. • In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot. • Analyze and repair defective instruments returned from the field and produce failure analysis report. • Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment. • Provide excellent customer support by providing customers with training and technical support for installed instruments. • Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system. • Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur. • Provide feedback with design change in conjunction with R&D, Operations, and production. • Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops. • Performs other duties as assigned.

• Attend customer sites to carry out scheduled servicing, inspections and functional testing of mobile BESS and associated temporary power equipment. • Respond to breakdowns and unscheduled maintenance, diagnosing faults efficiently and coordinating repairs to minimise downtime. • Complete site RAMS / permits to work and ensure all work is completed safely, compliantly and to a high standard. • Support mobilisation, installation and set-up of mobile BESS at customer sites, including verification of electrical connections, earthing and safety. • Configure system parameters to suit the application. • Oversee safe shutdown, decommissioning and readiness for return-to-fleet, ensuring equipment is left in a safe state for transport. • Support the planning and delivery of specialised projects outside of business-as-usual operations. • Deliver on-site customer training and support during handover. • Act as technical liaison between customers, L1 support, BD and engineering. • Provide ad-hoc remote technical support, including scheduled on-call periods out of hours. • Complete service reports, fault logs and deployment records. • Support development of standard operating procedures. • Actively contribute to Zenobe's commitment to health and safety, wellbeing and sustainability.