Enabling accurate biological analysis through automation
West Coast US Field Service Engineer, FSE
Location
Massachusetts
Posted
71 days ago
Salary
0
Seniority
Junior
Job Description
West Coast US Field Service Engineer, FSE
Curiox Biosystems
• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems. • Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed. • In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot. • Analyze and repair defective instruments returned from the field and produce failure analysis report. • Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment. • Provide excellent customer support by providing customers with training and technical support for installed instruments. • Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system. • Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur. • Provide feedback with design change in conjunction with R&D, Operations, and production. • Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops. • Performs other duties as assigned.
Job Requirements
- A minimum of 1 years’ experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
- A minimum of 1 years’ experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.
- A minimum of 1 years’ experience working in a laboratory/scientific environment.
- Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
- Excellent verbal and written communication skills (English).
- Ability to solve challenging problems in a fast-paced work environment.
- Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
- Ability to work independently, and as part of a group, to accomplish individual and team objectives.
- Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
- Demonstrated organizational skills; ability to handle multiple priorities.
- Technical proficiency in instrumentation and electronics.
- Ability to effectively communicate with employees worldwide.
Benefits
- Travel up to approximately 75% including overnight and international travel
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