• Provide real-time remote support for commissioning phases including first fire, tuning, performance validation, and reliability runs. • Monitor plant operating data and alarms to identify issues proactively. • Lead troubleshooting and root-cause investigations for complex technical issues. • Coordinate corrective actions with site commissioning teams. • Analyze DCS, historian, and monitoring system data for diagnostics and system performance evaluation. • Conduct trend analysis and fault diagnostics on GT, ST, HRSG, BOP, and control systems. • Serve as technical liaison between site teams, engineering, IT, cybersecurity, and project management. • Support data connectivity and system integration activities for new plants. • Ensure compliance with internal standards, contractual obligations, and regulatory requirements including NERC. • Maintain documentation including issue logs, resolutions, and lessons learned. • Contribute to CSC procedure development and best practices. • Participate in audits, reviews, and readiness assessments. • Provide mentorship and guidance to junior engineering personnel. • Lead incident response and escalation activities. • Support preparation of test reports and data transfer to service teams.

• Contribute to the Professional Services team by providing excellent customer service and support • Execute on project implementations • Review, analyze, and evaluate customer business requirements and solution objectives • Participates in ongoing implementation team decisions and internal projects • Writes detailed steps required to develop or modify applications • Lead implementation specific activities and conduct meetings with new and existing customers • Input issues and case data into customer facing and internal issue tracking applications • Work with other Professional Services team members to support customer needs • Communicate with internal Product Development team members for technical support needs

• Aid in fulfillment of regulatory obligations under Japanese Telecommunications law • Participate in site acquisition from initial canvassing to permitting • Develop relationships with key vendors and partners (system integrators, construction companies, telecom operators, data center vendors etc…) • Stay current on competitor activities and developments in the Japanese telecom industry • Help complete operational activities as necessary

• Build intuitive user experiences for our customer systems to query, visualize and export data from data fusion engines • Ensure high availability for customer facing systems, meeting strict customer availability requirements • Build software solutions focusing on data aggregation that are scalable, repeatable, and rapidly deployable • Collaborate with other software engineers to implement code and infrastructure that effectively supports application requirements • Ensure data security and implement necessary measures to protect sensitive information • Monitor and troubleshoot data pipelines and infrastructure to ensure high availability and performance • Provide direct support and troubleshooting on implemented systems for the customer, including after-hours on-call support on a rotating basis • Document infrastructure design, data engineering processes, and maintain comprehensive documentation.