• Identify opportunities to improve quality, optimize efficiency, and integrate pathology imaging solutions across the customer base and across the entire cancer diagnosis and treatment pathway • Gain agreement and path forward on solving customer needs • Clearly articulate the value of digital pathology • Drive targeted, sustainable improvements and recommendations that are tied to clinical, financial and operational performance outcomes by leveraging Lean and Six Sigma tools, consulting skills, and change management process • Lead process to identify, evaluate and measure impact of tailored Evident Scientific’ Pathology imaging solutions necessary to optimize digital pathology • Collaborate with internal and external customers for the purpose of benchmarking performance and knowledge building of industry best practices to guide customers to their ideal integrated digital pathology solution • Perform customer workflow evaluations and create plans to help customers achieve their digital pathology goals • Clearly communicate complex and technical product information as well as technical IT and networking information to a variety of customer stakeholders • Serve as the technical expert for digital pathology hardware and software product line • Maintain current knowledge of competition and market through study of competitive marketing information, competitive literature, and field surveillance of competition • Complete client IT security documents and RFP’s, using appropriate internal resources to gather information when needed • Update SFDC and/or daily management files • Consult with and help customers with the implementation of reporting needs

• Own the Expansion Revenue Engine. Build the strategy and operating rhythm that turns customer results into measurable revenue growth. Lead Tekmetric’s expansion business across the installed customer base, including: • Build a Repeatable Expansion Motion. Create a predictable and measurable expansion pipeline. • Enable Product-Led Growth and In-Product Discovery. Partner with Product and Marketing to drive product discovery and adoption. • Lead Cross-Functional Expansion Strategy. Collaborate on initiatives that increase product attach rate, customer lifetime value, and adoption of new products. Serve as the GTM leader responsible for aligning expansion revenue across: • Build and Lead the Expansion Team. Recruit, develop, and lead a high-performing expansion sales team. Key leadership responsibilities include: • Payments Revenue Partnership. Maintain leadership partnership with Payments Sales to ensure alignment between payments adoption and broader expansion strategy. Payments is a critical lever in delivering the next stage of customer results and overall revenue growth.

• Owns contributing to a team on track to deliver incremental transactional tech revenue in a steady state operating model • Plays a leadership role in developing selling motion in the enterprise channel via operational flows, system set up, leadership and greater sales team presentations • Work on development of sales opportunities, supporting the Staples sales teams – inclusive of Midmarket, Commercial and Enterprise • Assist Staples sales teams with vendor specific solutions and programs • Sales lead development and follow up – educate and guide Staples sellers • Share expert point of view to help develop account plans and territory mapping to understand profile and actions to develop business • Maintain a detailed level of communication with field Sales Teams • Understands and can articulate the customer needs, market trends, shopping behaviors, and how Staples will win in focus tech categories. • Consistently analyzes data to identify opportunities to grow the business. • Presents data and strategy at strategic meetings, as well as ad hoc as opportunities arise

• Take ownership of all cancel-threat and escalated client cases the same/next day • Maintain a "Save Rate" of 33% or higher for at-risk clients • Proactively identify red flags across active accounts and intervene early • Handle urgent matters (billing complaints, strategy misalignment, miscommunication) with precision and professionalism • Reaffirm the value of our service and “re-close” clients during periods of dissatisfaction • Conduct live Zoom calls, loom videos, and written responses that calm, clarify, and compel clients to stay • Collaborate with Account Managers and Billing to create recovery plans, negotiate resolutions, and reinforce our commitment to success • Work hand-in-hand with the VP of Client Success to execute client retention strategies • Keep a pulse on client satisfaction trends and provide feedback loops to internal departments • Participate in weekly leadership syncs and client success meetings • Oversee the company’s client journey board in Monday.com — proactively identify and resolve bottlenecks by collaborating closely with Account Managers and communicate directly with the clients