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Customer Success Associate
Location
United States
Posted
86 days ago
Salary
$58K - $65K / year
Seniority
Mid Level
Job Description
Customer Success Associate
ExpertVoice
• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients. • Achieve quarterly goals that include maintaining and growing year over year invoiced revenue. • Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives. • Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI. • Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service. • Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.). • Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams. • Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year. • Travel as needed for trade shows, client visits, and company-wide meetings.
Job Requirements
- 1-3 years of Account Management experience and/or Customer Success experience
- Experience with direct B2B client communications
- Familiarity with Salesforce, Excel, Google Suite, Outlook, Slack.
- One hour proximity to a major airport preferred
- Customer onboarding experience is preferred
Benefits
- Enjoy competitive pay, plus the chance to earn bonuses through our Company performance plan and annual merit increases.
- We offer medical, dental, and vision insurance for employees, with coverage extended to eligible dependents.
- Additionally, our benefits include flexible spending accounts (FSA), health savings accounts (HSA), life insurance, and both short- and long-term disability.
- Welcome your new addition with up to 15 weeks of paid parental leave for full-time employees.
- Invest in your future with our 401(k) plan and employer match.
- Freedom to work from anywhere in the Continental USA! This position offers the flexibility of being fully remote.
- Clients often extend exclusive incentive purchase programs to EV employees.
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