Optimize, de-risk, or recover your construction project with ALICE
Customer Success Manager
Location
Australia
Posted
79 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Success Manager
ALICE Technologies
• Maintain strong relationships with customer stakeholders, acting as a trusted advisor to drive ALICE adoption and long-term success. • Identify and manage upsell and expansion opportunities based for ALICE within your assigned customer base. • Craft value and business justification narratives in partnership with customers - ensuring positive user sentiment and account renewal. • Train and onboard client teams, tailoring sessions to their specific workflows and requirements. • Provide expert-level guidance and support, troubleshooting challenges and offering actionable insights to maximize client outcomes. • Act as the voice of the customer, capturing feedback, identifying pain points, and sharing insights to influence product roadmap.
Job Requirements
- Bachelor’s degree in a relevant field (e.g., engineering, construction management, or a related discipline).
- 2+ years of experience in implementation, project management, or consulting roles, within the construction industry.
- Strong knowledge of construction project lifecycles, with the ability to communicate complex concepts to non-technical stakeholders.
- Exceptional communication and presentation skills, with a professional and polished demeanor.
- Experience with project scheduling tools (e.g., Primavera P6, Microsoft Project, or similar).
- Proven problem-solving skills and an analytical mindset to address project challenges.
- Ability to travel domestically and internationally (up to 25%) as required.
Benefits
- Health Insurance
- Generous vacation policy
- Equity for all employees
Related Guides
Related Job Pages
More Customer Success Manager Jobs
Client Success Associate
Cardinal EducationWe are dedicated consultants and passionate educators committed to inspiring students to reach their fullest potential.
• Serve as the primary point of contact for families after the initial onboarding, managing ongoing service delivery and communication. • Conduct regular client check-ins and provide timely, personalized support to maintain high levels of satisfaction and engagement. • Track client engagement and service quality, maintain accurate records, and recommend additional support to improve outcomes and retention. • Coordinate service launches and scheduling by aligning with internal teams, maintaining updated documentation, and addressing any issues to ensure a smooth client experience. • Work closely with Sales and Marketing to align messaging, share client insights, and support continuous improvements to the client experience.
Customer Success Manager
SimScaleSimScale makes high-fidelity engineering simulation truly accessible. From anywhere. At any scale. In the cloud.
• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions • Own the end-to-end commercial health of your customer cohort • Lead Strategic Business Reviews (SBRs) and QBRs • Proactively identify "at-risk" accounts • Serve as the "Voice of the Customer" internally • Leverage automation and CS best practices to manage your portfolio efficiently
Hubspot Specialist – Marketing, CRM
Floowi IncWe help marketing agencies hire top offshore talent in 15 days - Fully guaranteed
• Manage and optimize HubSpot portals for multiple client accounts and internal operations, ensuring platform performance and usability. • Build and maintain workflows, automations, sequences, and lead nurturing campaigns across Marketing and Sales Hubs. • Configure and maintain CRM elements including deal pipelines, playbooks, forecasting tools, and lifecycle stages. • Develop reports, dashboards, and attribution models to track performance, ROI, and marketing-sales alignment. • Implement integrations with third-party tools and maintain data hygiene through segmentation, deduplication, and data management processes. • Conduct portal audits, identify improvement opportunities, and provide strategic recommendations to optimize platform usage and performance.
• own the retention and expansion of an assigned portfolio of accounts • build and lead the Customer Success team • own the renewals and expansion quota across your book • be directly accountable for NRR performance • own renewal cycles end-to-end: forecasting, negotiation & close • identify and develop expansion opportunities across service lines • run structured QBRs with clients • build and maintain account health scorecards • partner with Sales and Delivery to align on client outcomes • manage renewal and expansion pipeline in Salesforce
