ExpertVoice

• Deliver exceptional support by resolving expert inquiries with speed, accuracy, and empathy. • Educate experts on platform features, ensuring they can confidently engage and maximize their experience. • Communicate with both internal and external partners representing the 600 + brands on the platform. • Communicate effectively across phone, chat, and email channels with a professional, helpful tone. • Gather, document, and share expert feedback to help improve products and services. • Proactively explore ways to streamline and automate manual processes using AI. • Advocate for the expert experience internally, representing their needs to cross-functional teams. • Maintain and optimize support tools and resources to streamline workflows. • Contribute to a culture of continuous learning and improvement within the support team.

• Build AI-driven product features that integrate LLMs (like GPT, Claude, or Gemini) via APIs. • Prototype quickly and iterate fast, turning rough concepts into working interfaces and tools. • Develop front-end experiences in React that make complex AI outputs intuitive and delightful. • Collaborate with backend engineers to design APIs and data pipelines that support AI interactions. • Work across the stack when needed — from front-end interfaces to backend service integration in Python. • Experiment with new LLM capabilities, libraries, and prompt engineering approaches. • Contribute to internal tools for data cleaning, model evaluation, and content generation workflows.

• Help build next-generation AI-powered product experiences. • Build AI-driven product features that integrate LLMs (like GPT, Claude, or Gemini) via APIs. • Prototype quickly and iterate fast, turning rough concepts into working interfaces and tools. • Develop front-end experiences in React that make complex AI outputs intuitive and delightful. • Collaborate with backend engineers to design APIs and data pipelines that support AI interactions. • Work across the stack when needed — from front-end interfaces to backend service integration in Python. • Experiment with new LLM capabilities, libraries, and prompt engineering approaches. • Contribute to internal tools for data cleaning, model evaluation, and content generation workflows.

• Build and deepen relationships with key partners to understand the best ways to reach their members, including email outreach, seasonal campaigns, events, and other activation channels. • Own end-to-end campaign plans for existing partners, including custom activations for top-tier accounts and scalable campaigns for mid-size and smaller organizations. • Partner with Marketing to develop assets, launch efficiently, and build repeatable campaign concepts. • Drive recurring activation efforts across Tier 1 and Tier 2 partners, including outreach to existing team experts to encourage re-shares, referrals, and word-of-mouth growth. • Own the growth goal for existing partner-driven member acquisition, including reporting, attribution, and campaign performance. • Clearly identify what’s working, what’s not, and where effort should shift to drive stronger results. • Use AI writing, productivity, and analysis tools to move faster without sacrificing quality. • Build workflows that improve how partner campaigns and content are created, tested, and iterated.

• Lead and develop a small team of software development engineers, including coaching, career development, performance management, and fostering a high-performing and collaborative team environment, while hiring and building the team over time. • Contribute directly as a hands-on software development engineer by designing and implementing scalable backend systems, services, and web applications that power ExpertVoice web and mobile experiences. • Lead architecture and system design for scalable software systems, setting a high technical bar for system design, code quality, and engineering practices across the team. • Own the quality, performance, and reliability of systems delivered by the team, holding engineers accountable for validating their work through strong automated testing and development practices. • Partner with engineering leadership to evolve testing and development practices toward a more shift-left model, where quality is integrated into development workflows through validation at appropriate layers, effective code reviews, and production feedback loops. • Improve engineering productivity and developer experience by evaluating and optimizing modern development tools, and continuously assessing emerging AI technologies for their impact on engineering workflows, productivity, and software quality. • Lead the adoption of AI-first development practices by coaching engineers on effective use of AI tools, identifying high-impact use cases, establishing best practices, and driving changes to development workflows to fully integrate AI into the software development lifecycle. • Drive successful delivery of engineering work by providing technical leadership, planning and prioritizing work, and collaborating on resource allocation across projects, ensuring predictable delivery of high-quality software within an Agile/Scrum environment. • Collaborate with product, UX, and engineering to design solutions, clarify requirements, and deliver features aligned with business goals. • Collaborate with other engineering teams to align architectural decisions, share best practices, and drive improvements to the overall engineering platform and development processes.

• Achieve aggressive quarterly growth KPIs of new expert growth with your assigned key account partners. • Identify new opportunities with assigned key account partners that would generate the largest impact on expert growth. • Identify new potential target partners that could become key partners in the future and prospect them in order to build a formal relationship. • Contribute to the growth, engagement and retention strategy with assigned partners, assisting in creative partnership development, go-to-market execution and ongoing reporting, partnership activation campaigns, among other things. • Collaborate with cross-functional teams (especially Marketing, Sales & CS) to identify areas of strategic growth potential and ensure the ongoing success of member (expert) acquisition. • Also look to leverage current brand relationships to expedite growth. • Travel regularly to prospect for new partners, attend partner events and meet with existing partners to develop strong, successful relationships.

• Develop and maintain product positioning and messaging frameworks that differentiate ExpertVoice for key audiences. • Translate market and user insights into narratives that align the business and resonate with experts and brand partners. • Own end-to-end campaign execution for product launches, feature rollouts, and promotional moments. • Help bring GTM plans to life across channels — ensuring timelines, assets, and messaging are aligned. • Partner with Product, Marketing, Operations, and Revenue teams to translate product updates into clear, actionable campaigns. • Monitor campaign performance and contribute to reporting that highlights key wins, learnings, and opportunities. • Support tools and workflows that keep campaigns running smoothly. Identify opportunities to improve processes, enhance collaboration, and scale impact across the marketing org. • Leverage AI writing and productivity tools to move faster without sacrificing quality. Help the team identify and adopt emerging tools that improve how we create, test, and iterate on content and campaigns. • Lead launch readiness — coordinating assets, managing dependencies, and ensuring cross-team execution stays on track. • Support the development of campaign briefs, product one-pagers, and internal documentation. Help refine positioning and ensure consistency across all marketing efforts.

• In this role, you'll play a key part in keeping our financial operations running smoothly — managing vendor relationships, processing transactions, and supporting accurate, timely reporting. • The AP/AR Specialist will be responsible for managing accounts payable and receivable processes, supporting bank reconciliations, and contributing to the overall accuracy and efficiency of the Finance team. • Administer and manage vendor bill and employee expense report processing and payment in Airbase. • Own vendor setup and maintenance, including collection and management of W-9 and 1099 forms. • Manage and organize the accounts payable inbox, ensuring timely responses and resolution. • Serve as a resource for employees with questions related to the Travel & Expense policy (supported by our in-house Expense Bot). • Ensure accurate and timely daily cash application in NetSuite. • Monitor and manage the accounts receivable inbox, handling inquiries and follow-ups as needed. • Participate in AR collections reviews, with a growth path toward direct collections support for a segment of our brands. • Perform daily bank transaction matching and monthly reconciliations in NetSuite. • Assist with journal entries and other ad hoc accounting tasks as the team's needs evolve.

• The Expert Engagement Manager leads the strategy and execution of ExpertVoice’s product sampling campaigns, brand communities and other expert engagement initiatives that may arise. • You will oversee the successful delivery of engagement campaigns while identifying ways to expand their value — increasing revenue, improving operational efficiency, and surfacing insights that help brands (and ExpertVoice) win in the market. • Work closely with Sales, Marketing Services, Product, Marketing and Brand Partners to ensure campaigns run smoothly and continuously evolve to create greater impact. • Lead the successful delivery of ExpertVoice product sampling campaigns from kickoff through recap while maintaining clear visibility and communicating status of active campaigns. • Translate expert feedback and campaign data into meaningful insights for brands and internal teams. • Support account teams during the sales process by advising on campaign design, feasibility, pricing, and best practices. • Identify and implement improvements that increase efficiency, reduce friction, and support scaling campaigns.

• Analyze performance reporting to craft actionable insights and optimization recommendations for brand clients. • Achieve quarterly goals that include maintaining and growing year over year invoiced revenue. • Work closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiatives. • Explain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROI. • Serve as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and service. • Organize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.). • Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teams. • Collaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the year. • Travel as needed for trade shows, client visits, and company-wide meetings.