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Manager, Performance & Development – Association Management

Location

District Of Columbia + 1 moreAll locations: District Of Columbia | Washington

Posted

87 days ago

Salary

$100K - $125K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglish

Job Description

Manager, Performance & Development – Association Management

EJF Real Estate Services

• Provide hands-on guidance and performance oversight for Community Managers • Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution • Partner with the Associate Director on performance management, succession planning, and team capacity • Model best-in-class community management practices and professional standards • Design, implement, and continuously refine training programs • Deliver individualized coaching and mentoring to support skill development, confidence, and accountability • Establish and enforce consistent management standards, workflows, and service expectations • Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities • Provide regular insights on team performance, training effectiveness, and operational risks

Job Requirements

  • 5+ years in community association or property management
  • Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
  • Proven success coaching, mentoring, and developing professionals and teams
  • Strong operational judgment with the ability to manage complexity and competing priorities
  • Excellent communication, coaching, and relationship-building skills
  • Experience designing or leading training and development initiatives preferred
  • Ability to assess performance trends and implement improvement strategies

Benefits

  • Comprehensive medical, dental, and vision insurance
  • Employer-paid life and disability insurance
  • 401(k) with 4% company match and immediate vesting
  • Flexible PTO + 13 paid holidays
  • Annual professional development stipend
  • And much more!

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