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Manager, Performance & Development – Association Management
Location
District Of Columbia + 1 moreAll locations: District Of Columbia | Washington
Posted
87 days ago
Salary
$100K - $125K / year
Seniority
Senior
Job Description
Manager, Performance & Development – Association Management
EJF Real Estate Services
• Provide hands-on guidance and performance oversight for Community Managers • Serve as a senior escalation point for complex operational and client-related matters, providing guidance and support to ensure effective resolution • Partner with the Associate Director on performance management, succession planning, and team capacity • Model best-in-class community management practices and professional standards • Design, implement, and continuously refine training programs • Deliver individualized coaching and mentoring to support skill development, confidence, and accountability • Establish and enforce consistent management standards, workflows, and service expectations • Collaborate closely with the Associate Director(s) to align development initiatives with organizational priorities • Provide regular insights on team performance, training effectiveness, and operational risks
Job Requirements
- 5+ years in community association or property management
- Bachelor’s degree in business, real estate, or a related field, or equivalent professional experience
- Proven success coaching, mentoring, and developing professionals and teams
- Strong operational judgment with the ability to manage complexity and competing priorities
- Excellent communication, coaching, and relationship-building skills
- Experience designing or leading training and development initiatives preferred
- Ability to assess performance trends and implement improvement strategies
Benefits
- Comprehensive medical, dental, and vision insurance
- Employer-paid life and disability insurance
- 401(k) with 4% company match and immediate vesting
- Flexible PTO + 13 paid holidays
- Annual professional development stipend
- And much more!
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