Role Description The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality. - Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs. - Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources. - Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities. - Communicate care coordination services available to patients and caregivers. - Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention. - Perform a variety of activities to provide meaningful data to providers, patients and their families. - Participate in a variety of educational programs to maintain current skill and competency levels. - Perform miscellaneous job-related duties as assigned. Qualifications - Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience. - Minimum two (2) years of experience in a directly related position in the healthcare industry. - Proficiency with Microsoft Office applications and web-based technologies. - Strong outbound calling experience. - Ability to work independently in a productivity-based environment. - Tech-savvy: able to navigate multiple systems simultaneously. - Comfortable learning proprietary platforms. - Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets). - Reliable high-speed internet meeting company specs. - Flexible schedule within assigned market hours. - Ability to pivot between priorities quickly. Requirements - Previous experience, knowledge and understanding of coordinating care for members. - Familiarity with federal and state laws and requirements related to healthcare and health information protection. - One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT). - Excellent verbal, written and interpersonal communication skills. - Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes. - Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. - Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision. - Bilingual (strongly preferred). - Experience in customer service environments (call center acceptable if adaptable). Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. - The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. - Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. - Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. - In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. - This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

About us: Braveheart Bio is a Bay Area–based biopharmaceutical company pioneering best-in-class therapies for cardiovascular disease. Our lead program is a next-generation myosin inhibitor, licensed from Hengrui Pharma, being developed to transform the treatment of hypertrophic cardiomyopathy (HCM)—the most common inherited cardiac disease. Currently in Phase 3 clinical development in China for the more common obstructive form of HCM, our candidate has demonstrated a compelling clinical profile that may position it as a best-in-class therapy with meaningful differentiation. With a proven leadership team, a strong financial foundation, and a high-value late-stage asset, Braveheart Bio represents an outstanding opportunity for ambitious, mission-driven professionals to make a tangible impact in a high-profile and rapidly evolving therapeutic area. The role: The Clinical Trial Manager (CTM) is a key member of the Clinical Operations team and will report into the Associate Director, Clinical Operations, partnering closely on the start-up and initiation of a global Phase 3 program. The primary responsibility of the CTM will be regional study management and vendor management. Key responsibilities: - With guidance from the Associate Director, ClinOps, responsibility for day-to-day activities within a region or regions, including site selection, start-up, maintenance, and close-out activities. With guidance, may serve as the key operational contact for Braveheart Bio studies aiding in site selection, study implementation, and ongoing coordination of study sites, either directly or via CROs. - Assist Associate Director, ClinOps with oversight of CRO and set-up of vendors as required, including liaising with Global CRO to ensure timely initiation of study. - Day-to-day contact with counterparts at CRO and/or trial sites, including daily review and identification of potential issues or problems that must be communicated/escalated directly to Associate Director, ClinOps. - Review site Informed Consent Forms and escalate to appropriate individuals, as needed. Assist with regulatory submission package review for submissions within region. - Proactively identify potential operational challenges and, in collaboration with senior team members, provide solutions to ensure study execution remains on track. - Perform accompanied visits (PSSVs, SIVs, RMVs) with CRO CRAs to ensure study procedure conduct is in accordance with SOPs and protocol procedures, and review routine regulatory documents/files in compliance with protocol, regulatory requirements, SOPs, and Monitoring Plan, as required. - With guidance, may assist in review of protocols, informed consents, and case report forms, monitoring plans, abstracts, presentations, manuscripts and clinical study reports. May assist in compilation of investigator brochure appendices under close supervision. - Review of trip reports generated by CRO CRAs for trends and quality issues. - Review protocol deviations and monitor for trends. - Coordinate review of data listings and preparation of interim/final clinical study reports, including resolving data discrepancies. - Provide regular study updates to the appropriate internal stakeholders. - Maintain internal Clinical Operations databases and document repositories. - Perform administrative duties in a timely manner as assigned. - Guide and support junior team members, ensuring alignment on deliverables, timelines, and quality standards. Required experience & skills: - At least 4+ years of relevant experience with a BS or BA in a relevant scientific discipline or an RN (2- or 3-year certificate) - Relevant clinical trial experience in the pharmaceutical or biotechnology industry - Experience as the regional lead for Europe, United States, Latin America, and/or APAC - Excellent attention to detail, interpersonal and presentation skills are a critical asset - Excellent organizational, problem-solving and time management skills - Must be familiar with routine medical/scientific terminology - Knowledge of FDA and/or EMEA Regulations, ICH Guidelines, and GCPs governing the conduct of clinical trials is desirable - Must be familiar with Word, PowerPoint, and Excel (intermediate or higher excel proficiency a plus) - Must be able to participate in departmental or interdepartmental strategic initiatives under general supervision - High energy level, personal productivity, creativity and commitment - Highly adaptable team-player - Strong written and verbal communication skills with a collaborative, team-oriented approach - Ability to thrive in a fast-paced, dynamic environment and remain comfortable with change and ambiguity - Flexible, proactive, and hands-on mindset with a roll-up-your-sleeves, can-do attitude - This position is for remote work and may require domestic or international travel up to 25% (as needed); valid travel documents must be obtainable. Salary Range: $140,000 - $170,000 We are an equal opportunity employer. We are committed to inclusion and diversity, and we do not discriminate on the basis of race, gender, religion, gender, sexual orientation, age, color, marital status, veteran status, disability status, national origin, or any characteristic protected under applicable law.

• Assesses feasibility of research protocols based on knowledge and experience and in accordance with designated criteria to select the most suitable studies for the clinical site. • Supervises the conduct of clinical trials in accordance with ICH GCP, applicable regulations, procedures, and protocols, by monitoring the safety of patients, completeness of research documentation and proper study conduct. • Monitors individual stages of budget negotiations and research timelines. • Manages the team of Lead Coordinators, oversees the quality and results of their work by monitoring and follow-up of study related reports, timesheets, site trackers and any other available tools to ensure satisfactory performance of the MO1 team. • Ensures continuous improvement and standardization of the research process, its continuity and consistency with ICH GCP, regulations, procedures and research protocols by co-creating operational procedures, templates, guidelines related to the work of medical staff and the site in clinical studies. • Creates a work culture environment that promotes process transparency, high performance and openness. • Manages and supervises the teams’ work, ensuring the development of individual team members through regular, open feedback, periodic support meetings, providing training and guidance. • Provides performance evaluation in accordance with the employee evaluation system to maintain motivation and commitment at work. • Supervises and participates, when necessary, in audits and inspections, supports the Milestone One team and the medical team at the site by ensuring a reliable and smooth audit process. • Build and sustain long-lasting relationships with existing and potential clients (sponsors, CROs, medical institutions). • Support network development activities by active promotion of Milestone One brand by acquiring new clinics and new medical institutions to the network.

Role Description We are looking for a curious, tech-savvy clinician who wants to do something different with their career. This is a versatile, cross-functional role for someone with a clinical background who is drawn to the business and technology side of healthcare. You will work across customer success, business development, and product, helping us grow our customer base, deepen existing relationships, and shape the products we bring to market. - Your clinical experience becomes the foundation for everything: understanding what customers need, demonstrating how our platform solves real clinical problems, and translating frontline insights into product and business decisions. - This role was designed for a nurse or clinician who is comfortable with technology, fascinated by AI, and eager to build skills in business development, customer engagement, and product strategy. Qualifications - Bachelor's degree in Nursing (BSN), or equivalent clinical or healthcare degree - Hands-on patient care experience in a hospital, health system, or post-acute care setting - Genuine interest in technology, healthcare IT, and the business side of healthcare - Active and regular use of AI tools (ChatGPT, Claude, Copilot, or similar) as part of your daily workflow - Strong communicator who can engage clinical end-users, department heads, and executives with equal ease - Self-starter who thrives with autonomy in a small, fast-moving team Requirements - Active clinical license (RN, NP, or equivalent) - Experience with EHR systems such as Epic, Cerner, or MEDITECH - Exposure to clinical informatics, nursing informatics, or health IT project work - Familiarity with SaaS products, CRM tools (Salesforce, HubSpot), or customer success platforms - Experience in a customer-facing, sales, or business development role, even informally - Understanding of clinical communication workflows: secure messaging, on-call management, care coordination, patient handoffs - MSN, informatics certification, or coursework in healthcare administration or business Benefits - Competitive compensation, with a base salary of $80,000 - $120,000 (Exact compensation may vary based on skills and experience) - Eligible for Discretionary Performance-based Bonus Program - Medical, dental, and vision insurance - 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule - HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year - 100% company paid short and long-term disability, AD&D, and group life insurance - Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days - Employee Assistance Program - Continuing Education funds up to $1500 annually for eligible programs after 1 year of service - Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances