Q Point Health LLC

Role Description The Director, Security & Risk owns the enterprise security program end-to-end—strategy, roadmap, execution, and continuous improvement. This leader assesses the current posture, monitors industry and threat trends, and drives the must-do initiatives that protect every layer of the environment (cloud, network, endpoints, identity, apps, data). The role is both strategic and hands-on: you’ll shape policy and governance while leading SOC/IR workflows, vulnerability management, IAM, third-party risk, and security awareness. You’ll partner closely with IT/Cloud, Clinical, Data/Analytics, and Compliance, translating risk into clear business terms for executives and the board. Key Responsibilities - Strategy & Governance - Assess security posture against NIST CSF/HIPAA and peer benchmarks; maintain a multi-year strategy and roadmap. - Publish and enforce policies/standards; ensure audit readiness and version control. - Risk Management & Compliance - Run periodic risk assessments; maintain risk register with accountable owners and due dates. - Coordinate HIPAA/HITECH compliance with Privacy/Compliance; manage findings to closure. - Security Operations & Engineering - Own SIEM content, telemetry coverage, and alert fidelity; manage IDS/IPS and SOC workflows (internal + MSSP). - Lead vulnerability management (scan cadence, SLAs, change control alignment) and drive remediation with system owners. - Engineer and optimize controls: firewalls, EDR/XDR, DLP, email security, CASB/SSE, secure web gateway. - Identity, Access, and Data - Enforce MFA, privileged access controls, joiner/mover/leaver processes, and periodic access reviews. - Oversee DLP policies (M365/Netskope) and data classification/handling standards. - Incident Response, Continuity, and Resilience - Maintain IR playbooks; run tabletops and post-mortems; coordinate forensics and legal/comms as needed. - Own BC/DR testing cadence; document results and drive improvements. - Awareness & Culture - Deliver security awareness (phishing simulations, targeted training) and coaching for secure-by-default patterns. - Third-Party / Vendor Security - Execute TPRM lifecycle, contract security terms, and ongoing monitoring. - Own the Third-Party Risk Management (TPRM) program: intake, inherent risk scoring, due diligence, onboarding, continuous monitoring, and offboarding. - Assess vendors handling PHI/PII/PCI with right-sized depth: SIG/SIG Lite questionnaires, SOC 2 Type II and/or ISO 27001 audit reports, HITRUST where applicable. - Validate security controls: encryption at rest (AES-256) and in transit (TLS 1.2+), key management (KMS/HSM), vulnerability management cadence, patch SLAs, EDR/AV, logging and monitoring coverage. - Review application and SDLC security: SAST/DAST results, dependency/OSS scanning (SCA), SBOM availability, pen test reports and remediation proof. - Identity & Access: SSO (SAML/OIDC), SCIM provisioning, MFA enforcement, role-based access, admin activity logging, least privilege. - Data Handling & Privacy: data flow diagrams, data residency, subprocessorlists, data retention and secure deletion on termination; DPAs/BAAs in place with breach notification timelines. - Resilience: documented BCP/DR with tested RTO/RPO; uptime SLAs; incident response plans and evidence of exercises. - Compliance & Contracting: ensure BAAs (HIPAA), DPAs/CCPA/CPRA, SCCs if applicable; right-to-audit, evidence requests, and remediation SLAs embedded in contracts. - Ongoing Monitoring: cadence for evidence refresh (e.g., annual SOC 2, pen test summaries), security scorecards, and triggers for reassessment after incidents or major changes. - Exit Strategy: data return and deletion procedures, assistance during transition, certificate of destruction, and survival clauses for security obligations. - Budgeting - Own annual plan and budget; develop board-level reporting with KPIs/OKRs and control coverage metrics. - Architecture & Projects - Provide security architecture reviews and design patterns for new systems, integrations, and clinical solutions. - Embed security in delivery pipelines and change management; ensure separation of duties and approvals. - Continuous Improvement - Track emerging threats and best practices; iterate roadmap and mentor the team. Qualifications - Experience: 10+ years in information security with 5+ years leading teams or programs (operations, engineering, or GRC). - Roadmap Ownership: 3+ years owning a security roadmap tied to business objectives, budgets, and measurable outcomes. - Healthcare: Hands-on HIPAA/HITECH experience; familiarity with HITRUST or mapping NIST CSF to HIPAA safeguards. - Frameworks: Practical expertise in NIST CSF, NIST 800-53, ISO 27001; third-party risk practices (SIG/SIG Lite, SOC 2). - Cloud: AWS security (IAM, KMS, Security Hub, GuardDuty, VPC, WAF/Shield, key rotation, least privilege). - Identity: Enterprise IAM/MFA/SSO (Microsoft Entra ID/Azure AD or Okta); strong least-privilege and access review discipline. - Detection & Response: SIEM (Microsoft Sentinel and/or Splunk) content design/tuning, UEBA, runbooks, dashboarding. - Endpoint & Email Security: EDR/XDR (Microsoft Defender for Endpoint/CrowdStrike/etc.), hardening/baselines; email security with Mimecast (policies, impersonation protection, URL/attachment sandboxing). - SSE/CASB & DLP: Operational experience with Netskope (policies, DLP, inline controls, app governance, shadow IT) and M365/Azure Purview DLP. - Network & Data Protection: Next-gen firewalls (Palo Alto/Fortinet), IDS/IPS, segmentation/zero trust, TLS 1.2+; key management and encryption at rest (AES-256) and in transit. - Vulnerability & Patch: Tenable/Qualys/Rapid7; risk-based prioritization (EPSS/CVSS + asset criticality) with defined SLAs across OS, apps, and cloud. - Incident Response & Resilience: IR playbooks, tabletop exercises, forensics coordination, BC/DR testing and improvement cycles. - Automation: PowerShell and/or Python for enrichment, response, and reporting. - Communication: Executive-level storytelling; board-ready risk reporting and KPI/OKR management. - Leadership: Proven ability to run multi-workstream programs and drive change across IT, Security, Clinical, and Compliance. Requirements - Education/Certs: Bachelor’s in CS/IT/Cyber or equivalent; CISSP or CISM required (maintained and in good standing). Tooling Requirements - Netskope SSE/CASB: Policy design and operations (DLP dictionaries, exact data match, inline controls, app risk, Shadow IT discovery, inline/blocking policies, coaching pages). - Mimecast: Inbound/outbound policies, impersonation protection, DMARC/DKIM/SPF alignment, URL/attachment sandboxing, secure messaging, business email compromise countermeasures. - Microsoft 365 Defender Suite: Defender for Endpoint, Defender for Office 365, Defender for Identity, MDO tuning and reporting. - Microsoft Sentinel: Data connectors, parser/normalization, analytics rules, UEBA, hunting queries, workbooks, automation (Logic Apps). - AWS Security: IAM least privilege, KMS key lifecycle, GuardDuty/Security Hub/WAF/Shield, VPC security, CloudTrail/Config logging and retention, S3 bucket policies and encryption. Preferred Skills & Qualifications - HITRUST (CCSFP) or ISO 27001 implementation/audit experience. - HCISPP, CCSP, CISA, or product certs (Palo Alto, Microsoft Defender/Sentinel, Netskope, Mimecast). - Kubernetes security, container scanning, and IaC scanning (Terraform + Checkov) experience. - Experience managing $1M+ security portfolios and multi-vendor MSSP ecosystems. - Developed KPI/OKR programs (MTTD/MTTR, patch compliance, control coverage, phishing risk) with trend reporting. Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

Role Description As a member of our MSO Operations team, you'll lead multiple enterprise strategic initiatives/projects from initiation through implementation, including: - Establishing project requirements, priorities, and deadlines. - Ensuring that the business achieves its intended outcome for our end customer. - Taking on the ongoing operational administrative management of a program after successful implementation. Key Responsibilities - Project Management - Lead cross-functional teams to strategize, plan, and execute a variety of projects, programs, and initiatives. - Help translate strategic priorities into actionable plans and ensure plans are implemented. - Develop and manage a detailed project schedule, work plan, and associated project management artifacts. - Coordinate with cross-functional team members to ensure all parties are on track with project requirements, deadlines, and schedules. - Communicate frequently with sponsors and stakeholders on project outcomes and/or risks to escalate issues as necessary. - Support stakeholders and change management of large-scale initiatives. - Ensure the right OKRs and KPIs are in place to support the measurement of impact and progress against plans. - Program Management - Provide ongoing administration and process management of specific programs as assigned. - Monitor program activities regularly to ensure internal and external processes and tasks are completed accurately and on time. - Identify and communicate to leadership any programmatic risks as they arise. - As the program's subject matter expert, provide consultation to leadership as needed. - Lead troubleshooting activities related to issues or errors that may arise. - Collect data and report on program KPIs as needed. Qualifications - Bachelor’s degree in Healthcare Administration, Business, or a related field of study; or an equivalent combination of education and/or experience. - A minimum of 2 years of related professional experience; all relevant experience will be considered. - A minimum of 2 years of project management experience; project management certification preferred. - Proven success working with all levels of management. - Excellent organizational and time management skills, including the ability to multi-task and manage priorities. - Strong written and verbal communication skills. - Excellent presentation skills. Preferred Skills & Qualifications - Value-Based Care experience (biggest accelerator to success). - PMP or formal project management certification. - Executive stakeholder management and presentation skills. - Experience leading enterprise-wide initiatives without direct authority. - Comfort operating in ambiguity and building processes from scratch. - Strong analytical orientation (KPIs, OKRs, operational metrics). Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. - Supports over 800,000 members and more than 4,000 practice sites. - Partnered with General Atlantic to drive continued expansion and fuel the next phase of growth. - Aims to increase access to care, lower costs, and improve outcomes for underserved individuals, families, and communities.

Role Description The Senior Actuarial Analyst is responsible for leading advanced actuarial analytics and health economics evaluations that measure financial and clinical outcomes across organizational programs. This role expands upon core actuarial responsibilities by owning the design and execution of affordability analyses and ROI studies, particularly within Medicaid populations and value-based care arrangements. This individual will translate complex clinical and operational interventions into financial impact, develop methodologies for savings attribution, and provide strategic insights that influence payer performance, product strategy, and enterprise decision-making. Key Responsibilities: - Develop and enhance actuarial and health economic models to quantify program impact on cost, utilization, and quality outcomes. - Own monitoring and evaluation of payer/provider-group performance across financial (MLR/MCR, PMPM) and operational/utilization metrics. - Translate performance results into actionable insights and recommendations to improve value-based contract outcomes. - Support payer reporting and partner discussions with clear, defensible financial analyses. - Leverage and integrate multiple data sources (claims, eligibility, pharmacy, EMR, quality, care management) to produce comprehensive analyses. - Identify key cost drivers, population health trends, and intervention opportunities, particularly within Medicaid populations. - Investigate and resolve complex data anomalies; establish best practices for data validation and reliability. - Translate analytical findings into executive-ready insights and narratives for internal and external stakeholders. - Continuously improve processes for scalability, automation, and reproducibility of analyses. Qualifications - Bachelor’s degree in Mathematics, Statistics, Actuarial Science, Economics, or related field (or equivalent experience). - 3-5+ years of healthcare analytics or actuarial experience. - Strong experience with Medicaid data, including claims, encounters, eligibility, and capitation structures. - Demonstrated experience in ROI analysis, health economics, or program evaluation. - Advanced proficiency in SQL and Excel; experience with Python, R, or SAS preferred. - Strong understanding of healthcare financial metrics (PMPM, MLR/MCR, risk scores) and utilization drivers. - Experience working in value-based care or risk-based contracting environments. - Strong communication skills with ability to present complex analyses to diverse audiences. Preferred Skills & Qualifications - Progress toward ASA. - Experience with causal inference or quasi-experimental methods (e.g., difference-in-differences, matching). - Familiarity with Medicaid rate setting, risk adjustment models (e.g., CDPS), and regulatory environment. - Demonstrated ability to manage multiple projects and operate independently in fast-paced environments. - Strong systems thinking with ability to connect clinical programs to financial outcomes. Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

Role Description We are seeking an experienced Business Lawyer to support our value-based care initiatives and healthcare product innovation. This role will provide strategic legal guidance on contracting, regulatory compliance, and product development, with a strong emphasis on Medicare and Medicaid frameworks. The ideal candidate is comfortable operating in a fast-growing environment and partnering cross-functionally to enable compliant growth. Key Responsibilities - Value-Based Care Contracting - Lead drafting, negotiation, and management of value-based care agreements, including risk-sharing and alternative payment models. - Advise on provider, payer, and vendor agreements aligned with value-based reimbursement structures. - Ensure contracts comply with applicable federal and state healthcare laws. - Regulatory & Compliance - Provide counsel on Medicare and Medicaid regulations, including reimbursement, coverage, and program integrity requirements. - Support clinical operations for direct care team. - Interpret and advise on healthcare fraud and abuse laws (e.g., Stark Law, Anti-Kickback Statute). - Support compliance strategies for evolving value-based care models. - Privacy & Data Protection - Advise on healthcare privacy laws, including HIPAA and related state regulations. - Partner with internal teams to ensure compliant handling of patient data and health information. - Support incident response and risk mitigation related to data privacy. - Product & Growth Support - Collaborate with product, engineering, and business teams to support the development of new healthcare products and services. - Identify legal and regulatory risks in product design and propose practical solutions. - Enable scalable, compliant growth strategies, including market expansion and new partnerships. - Cross-Functional Partnership - Work closely with operations, commercial, finance, human resources, information technology and leadership teams including market presidents. - Translate complex legal requirements into actionable business guidance. - Support training and internal policy development. Qualifications - Juris Doctor (JD) from an accredited law school. - Active bar membership in good standing. - 5–10+ years of relevant legal experience (law firm and/or in-house). - Deep knowledge of Medicare and Medicaid regulatory frameworks. - Experience with healthcare contracting, especially value-based care arrangements. - Strong understanding of healthcare privacy laws (e.g., HIPAA). - Strong negotiation and contract drafting skills. - Practical, business-oriented legal judgment. - Ability to manage multiple priorities in a fast-paced environment. - Excellent communication and stakeholder management skills. - Collaborative mindset with a proactive approach to problem-solving. Preferred Skills & Qualifications - Experience supporting healthcare technology or digital health products. - Familiarity with risk-based provider arrangements and payer contracting. - Background in startup or high-growth environments. - Working knowledge of state healthcare regulations and multi-state operations. Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

Role Description The Care Coordinator is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality. - Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs. - Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources. - Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities. - Communicate care coordination services available to patients and caregivers. - Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention. - Perform a variety of activities to provide meaningful data to providers, patients and their families. - Participate in a variety of educational programs to maintain current skill and competency levels. - Perform miscellaneous job-related duties as assigned. Qualifications - Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience. - Minimum two (2) years of experience in a directly related position in the healthcare industry. - Proficiency with Microsoft Office applications and web-based technologies. - Strong outbound calling experience. - Ability to work independently in a productivity-based environment. - Tech-savvy: able to navigate multiple systems simultaneously. - Comfortable learning proprietary platforms. - Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets). - Reliable high-speed internet meeting company specs. - Flexible schedule within assigned market hours. - Ability to pivot between priorities quickly. Requirements - Previous experience, knowledge and understanding of coordinating care for members. - Familiarity with federal and state laws and requirements related to healthcare and health information protection. - One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT). - Excellent verbal, written and interpersonal communication skills. - Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes. - Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action. - Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision. - Bilingual (strongly preferred). - Experience in customer service environments (call center acceptable if adaptable). Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. - The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. - Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. - Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. - In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. - This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Salesforce Developer and Administrator will be responsible for developing, customizing, and managing our Salesforce environment. This role involves working closely with stakeholders to understand business requirements, developing scalable solutions, and ensuring the smooth operation and administration of the Salesforce CRM platform. The role is divided into 70% Salesforce development and 30% Salesforce administration. Key Responsibilities: - Salesforce Developer (65%): - Design, develop, customize, and manage changes to Lightning Components, Flows, Visualforce, Apex Classes, Apex Controllers, and Apex Triggers. - Develop and maintain Salesforce integrations with other applications using REST and SOAP API technologies. - Design and implement scalable and efficient solutions based on best practices. - Collaborate with cross-functional teams to gather and analyze business requirements and translate them into technical specifications. - Perform code reviews, debug and troubleshoot issues, and ensure the quality and performance of developed solutions. - Participate in the full software development lifecycle, including requirement gathering, design, coding, testing, deployment, and maintenance. - Create and maintain technical documentation, including design documents, user manuals, and system diagrams. - Stay updated with the latest Salesforce features and releases, incorporating new functionality into development processes. - Participate in Agile/Scrum ceremonies, including daily stand-ups, sprint planning, retrospectives, and backlog grooming. - Work closely with the Product Owner and Scrum Master to prioritize and estimate user stories and tasks. - Ensure timely delivery of development tasks within sprints, maintaining high-quality standards. - Salesforce Administrator (25%): - Perform daily administration, configuration, and support tasks for the Salesforce platform, including user management, security settings, data management, and system maintenance. - Develop and maintain reports, dashboards, and workflows to support business needs. - Monitor system performance and data integrity, ensuring optimal performance and compliance with data governance policies. - Provide end-user support and training, assisting with troubleshooting and resolving issues. - Implement and manage Salesforce integrations with other systems and third-party applications. - Collaborate with stakeholders to identify areas for process improvement and implement enhancements to increase efficiency and effectiveness. - Address Salesforce Support break/fix and small enhancement requests. - Engineering/Support (10%): - Provide light development and administrative support for key non-clinical business applications (e.g., Sage/ERP and Concur/expense management), including configuration support, access provisioning, and issue triage. - Partner with Finance, Accounting, and Operations stakeholders to capture requirements and implement workflow improvements across business systems that integrate with or impact Salesforce. - Support data exchanges between Salesforce and business applications (e.g., vendor, customer/account, project/cost center, and expense-related reference data) using APIs, flat files (CSV/SFTP), or integration middleware as applicable. - Diagnose and resolve break/fix requests and minor enhancements for business systems; document root cause, remediation steps, and preventive actions. - Collaborate with IT and vendors to coordinate releases, patches, and production changes for business applications; validate changes via UAT and communicate impacts to end users. - Maintain system documentation for supported business applications (configuration notes, integration mappings, support runbooks, and end-user guides). - Monitor and help improve data quality and master data governance processes impacting business systems (e.g., chart of accounts mappings, cost centers, departments, and vendor records). - Support reporting and operational analytics needs spanning Salesforce and business applications, including reconciliation support and ad hoc extracts for Finance/Operations. - Ensure consistent incident/request intake and prioritization through the ticketing system, meeting defined SLAs and communicating status updates to stakeholders. Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field. - Minimum of 2-3 years of experience as a Salesforce Developer and/or Administrator. - Strong proficiency in Salesforce development tools and languages, including Apex, Visualforce, Lightning Components, SOSL, and SOQL. - In-depth knowledge of Salesforce configuration, including workflows, process builders, validation rules, and security settings. - Experience with Salesforce integrations, APIs, and web services. - Solid understanding of Agile/Scrum methodologies and experience working in a Scrum team. - Excellent problem-solving skills and the ability to troubleshoot complex technical issues. - Strong communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. - Familiarity with Salesforce AppExchange products and third-party integrations. - Experience with data migration tools and techniques. - Salesforce Developer and/or Administrator certifications. - Eagerness for continued learning & development. - Excellent verbal, written and interpersonal communication skills. Preferred Skills & Qualifications - Salesforce certifications such as Salesforce Certified Platform Developer I & II, Salesforce Certified Platform App Builder, Salesforce Certified Administrator, and Salesforce Certified Advanced Administrator. - Trailhead Badges / Super Badges. - Experience with version control systems (e.g., Git) and continuous integration/continuous deployment (CI/CD) tools. - Experience with scrum boards (e.g., Jira). - Knowledge of other programming languages (e.g., Java, JavaScript) and web development frameworks. - Ability to work independently and manage multiple priorities in a fast-paced environment. - Salesforce Health Cloud, Sales Cloud, Customer Community, Marketing Cloud and/or Non-profit Cloud knowledge and experience. Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Clinical Technical Product Owner is responsible for driving disciplined, high-quality delivery for Equality Health’s clinical technology platforms. This role owns backlog quality, story definition, prioritization, and sprint execution for key clinical systems, ensuring work is aligned to business priorities, clinical workflows, and technical best practices. This role blends Technical Product Owner, Business Analyst, and Scrum Master capabilities and requires a strong technical foundation. The Clinical Technical Product Owner partners closely with engineering, QA, clinical operations, and practice stakeholders to translate real-world clinical needs into scalable, well-designed solutions. The role is hands-on in requirements of definition, functional testing, UAT, and clinical design reviews. Platforms in Scope: - CareEmpower - Athena Health - Peace of Mind (POM) - RingCentral and clinical communication platforms - Salesforce - Additional clinical and practice-facing platforms as adopted Qualifications - Bachelor's degree in Information Technology, Computer Science, Engineering, Health Informatics, or related field; or equivalent work experience. - 3+ years of experience in a Technical Product Owner, Product Owner, Business Analyst, or similar role supporting software delivery. - Background or hands-on experience in software development, engineering, or coding, with the ability to understand system design, integrations, data flows, and technical tradeoffs. - Experience working with clinical or healthcare technology platforms (e.g., care management tools, EHR/EMR, practice portals, or care coordination systems). - Hands-on experience with Agile/Scrum delivery, including backlog grooming, sprint planning, and agile ceremonies. - Demonstrated ability to translate clinical and business requirements into clear, testable user stories and acceptance criteria. - Comfort partnering closely with engineering teams on technical designs, integrations, and architectural decisions. - Strong analytical and problem-solving skills with attention to detail and workflow impacts. - Excellent verbal, written, and interpersonal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders. Requirements - Accountable for end-to-end delivery outcomes across clinical systems, from intake and discovery through build, release, adoption, and measurable value realization. - Define outcome-based success measures (OKRs/KPIs) for major initiatives and track progress through delivery and post-release optimization. - Ensure delivery readiness through strong epic/story definition, acceptance criteria, testability, release planning, and change-management coordination. - Drive release planning and stakeholder communications, ensuring appropriate training, enablement, and operational handoff for sustained adoption. Benefits - Equality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. - This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Care Specialist will be primarily responsible for providing supportive care and assistance to a diverse patient population. This individual will be responsible for ensuring members are taking their medications as prescribed, understand their prescription benefits, and have the resources to obtain and pay for their medications. They will be a key part of our interdisciplinary team in identifying and removing social determinants of health and empowering our members to be involved in their healthcare journey. - Conduct outbound phone calls to members to identify care needs and to determine appropriateness for participation in care coordination programs - Outreach to members, providers, and pharmacies to discuss alternative medications, costs savings opportunities and adherence needs to improve HEDIS and STAR measures - Contact patients, pharmacists and doctor's offices to research and resolve rejected and failed claims issues - Work collaboratively with patients, network providers, pharmacist, referral coordinators, office and hospital staff; document all activities - Report observations, symptoms and behaviors to appropriate healthcare professionals to ensure timely and effective intervention; Pharmacy Care Specialists are prohibited from conducting evaluations or interpretations of clinical data - Collect and analyze health plan data needed to implement and monitor quality improvement - Helping identify members who may be at-risk for medication non-adherence; identifying and acting to address specific drivers of medication non-adherence - Schedule member appointments with our clinical pharmacist or complex care team for medication adherence issues or medication reconciliation - Additional quality-related activities as identified that will improve patient and provider engagement and performance (preventive care visit, health screening and post-discharge related outreach) Qualifications - Pharmacy Technician License or Nationally Certified Pharmacy Technician - Other certifications that may be considered include Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) - Associate degree in healthcare or a related field of study; or, an equivalent combination of education and/or experience - Minimum three (3) years of experience in a directly related position in the healthcare industry with high level of comfort around pharmacy & medical terminology - Demonstrated experience caring for Medicare patients with a strong desire to work closely with aging patient populations - Experience with pharmacy related quality assurance (e.g., medication reconciliation following hospital discharge and coordinating prescription refill programs) - Excellent verbal, written and interpersonal communication skills; highly collaborative team approach to work - Proficiency with Microsoft Excel and web-based technologies. Comfort using laptops, tablets and other electronic and portable devices for documentation Preferred Skills & Qualifications - Bilingual – able to speak, read and write clearly and concisely in English and Spanish - Previous experience with responsibility for pharmacy benefit management (PBM) or health plan managed care systems - Experience with Medicare Part D operations (e.g., pharmacy help desk, utilization management, formulary management) - Demonstrated knowledge and understanding of HEDIS metrics - Experience working with a diverse population and a strong understanding of multicultural issues - Strong problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action - Successful record of managing multiple projects with demonstrated ability to work independently in rapidly changing environments Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. - Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. - Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. - In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. - This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Care Specialist is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system. This individual works closely with Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality. - Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs - Assist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resources - Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities - Communicate care coordination services available to patients and caregivers - Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention - Perform a variety of activities to provide meaningful data to providers, patients and their families - Participate in a variety of educational programs to maintain current skill and competency levels - Perform miscellaneous job-related duties as assigned Qualifications - Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience - Minimum two (2) years of experience in a directly related position in the healthcare industry - Proficiency with Microsoft Office applications and web-based technologies - Strong outbound calling experience - Ability to work independently in a productivity-based environment - Tech-savvy: able to navigate multiple systems simultaneously - Comfortable learning proprietary platforms - Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets) - Reliable high-speed internet meeting company specs - Flexible schedule within assigned market hours - Ability to pivot between priorities quickly Requirements - Previous experience, knowledge and understanding of coordinating care for members - Familiarity with federal and state laws and requirements related to healthcare and health information protection - One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) - Excellent verbal, written and interpersonal communication skills - Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes - Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action - Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision - Bilingual (strongly preferred) - Experience in customer service environments (call center acceptable if adaptable) Company Description Equality Health is an integrated, holistic, and tech-enabled healthcare delivery system focused on improving the health and wellness of diverse populations. Founded in 2015, Equality Health aims to improve access to value-based care for people who have long struggled with navigating the traditional one-size-fits-all U.S. healthcare system. The mission of the company is to provide high-quality care that improves and enhances lives regardless of race, ethnicity, age, or income. - Through its supplemental care management services and proprietary technology platform, CareEmpower™, Equality Health helps managed care plans and health systems improve outcomes and lower costs for diverse populations while simultaneously facilitating the transition to risk-based accountability. - Equality Health supports over 800,000 members and more than 4,000 practice sites and continues to scale rapidly. - In 2021, Equality Health partnered with General Atlantic, a leading global growth equity firm, to help drive continued expansion and fuel the next phase of growth as a leading value-based primary care network serving the Medicaid, Medicare and ACA Exchange populations. - This strategic investment will enable Equality Health to pursue further geographic expansion, technological innovation and product development while furthering its mission of increasing access to care, lowering costs and improving outcomes for underserved individuals, families and communities.