Role Description We are looking for a curious, tech-savvy clinician who wants to do something different with their career. This is a versatile, cross-functional role for someone with a clinical background who is drawn to the business and technology side of healthcare. You will work across customer success, business development, and product, helping us grow our customer base, deepen existing relationships, and shape the products we bring to market. - Your clinical experience becomes the foundation for everything: understanding what customers need, demonstrating how our platform solves real clinical problems, and translating frontline insights into product and business decisions. - This role was designed for a nurse or clinician who is comfortable with technology, fascinated by AI, and eager to build skills in business development, customer engagement, and product strategy. Qualifications - Bachelor's degree in Nursing (BSN), or equivalent clinical or healthcare degree - Hands-on patient care experience in a hospital, health system, or post-acute care setting - Genuine interest in technology, healthcare IT, and the business side of healthcare - Active and regular use of AI tools (ChatGPT, Claude, Copilot, or similar) as part of your daily workflow - Strong communicator who can engage clinical end-users, department heads, and executives with equal ease - Self-starter who thrives with autonomy in a small, fast-moving team Requirements - Active clinical license (RN, NP, or equivalent) - Experience with EHR systems such as Epic, Cerner, or MEDITECH - Exposure to clinical informatics, nursing informatics, or health IT project work - Familiarity with SaaS products, CRM tools (Salesforce, HubSpot), or customer success platforms - Experience in a customer-facing, sales, or business development role, even informally - Understanding of clinical communication workflows: secure messaging, on-call management, care coordination, patient handoffs - MSN, informatics certification, or coursework in healthcare administration or business Benefits - Competitive compensation, with a base salary of $80,000 - $120,000 (Exact compensation may vary based on skills and experience) - Eligible for Discretionary Performance-based Bonus Program - Medical, dental, and vision insurance - 401K eligible after 3 months of employment, with 50% company match up to first 5% of salary contributed to the plan with a 3-year vesting schedule - HSA for eligible employees enrolled in the HDHP, with a generous company contribution up to $500 for individual coverage and $1000 for family coverage per year - 100% company paid short and long-term disability, AD&D, and group life insurance - Accrued annual paid time off (PTO) of 18 days for the first 3 years of service, increasing thereafter and 7 paid holiday days - Employee Assistance Program - Continuing Education funds up to $1500 annually for eligible programs after 1 year of service - Voluntary benefits including FSA, Hospital indemnity, Accident and Critical Illness insurances

• Collaborate with Product Management to align vended solution and business need • Create value for customers and organization while mitigating risk • Validate hypotheses during product/feature discovery through continuous testing • Establish product/feature roadmap and goals with Product Management • Collaborate with internal and external contacts to analyze needs and align product roadmap to strategic goals • Create Release Plans and manage releases • Establish sprint goals in coordination with the team

• Accountable for oversight of all assigned studies within the country in accordance with the overall development plan and clinical operations plan and under the direction of the global team (Global Clinical Trial Manager), including adherence to quality, timelines and budget. • Accountable for planning and executing assigned country study goals and commitments, and as needed, leading, organizing, and participating in regional and/or local meetings and training sessions to implement country-level recruitment plans. • Develops, builds and maintains optimal relationships with key institutions within the country (i.e. Site Alliance Sites), working closely with the Medical Science Liaisons, Global Site Management and Central Services, and other departments as indicated according to the Site Engagement Strategy. • Drive the identification and inclusion of sites that have access to and can enroll patients who are from groups that have been historically underrepresented in clinical trials (per FDA Guidance for Industry for Improving Enrollment of Participants from Underrepresented Racial and Ethnic Populations in Clinical Trials). • Oversees regional study feasibility, site monitoring performance, quality metrics and all relevant activities for assigned studies. • Drives evidence-based site recommendations and selection. • Provides support and training for sites to support diverse recruitment and retention, review, assist and optimize site-level diversity plans as needed, check and challenge progress and coordinate and align central efforts across sponsor and CROs. • Align local and central initiatives and advise and guide on effective community engagement activities. • Conduct co-monitoring and site identification visits, as needed. • Collaborates cross-functionally to build and maintain strong relationships and interaction at the country local level (i.e. Medical Science Liaisons, Medical Monitors, Clinical Scientists, etc.) that directly contribute to key study activities and milestones. • Communicates regularly on country study (ies) status and escalates unresolved issues appropriately to the Regional Clinical Operations Head, North America, Clinical Operations Asset Lead, Clinical Operations Executive Therapeutic Head, and/or Global Study Team. • Collaborates with the Global Study Team, and when necessary, develops and executes the local implementation of the risk management plans, identifying critical issues for the country and ensuring contingencies are established and captured in the study level risk management plan. • For in-house studies, works with the Study Start-Up Team to ensure timely submission of all regulatory, IRB and administrative submissions and helps ensure their appropriate approval. • Collaborates in local quality/compliance reviews, internal audits, and regulatory inspections, ensuring inspection readiness at all times and implementation of Corrective Action Plan for assigned studies. • Ensures that clinical data from sites are of quality and delivered in accordance with established data entry and cleaning timelines and deliverables. • Represents country and line reports and provides the Global Study Team with actionable country-specific feedback. • Works closely with counterparts in the Regional Clinical Operations Organization to discuss and share country best practices, and contribute to process and initiatives that improve quality and effectiveness and that provide visibility to the Regional Clinical Operations organization. • Ensures that the Incyte Clinical Trial Management and various business intelligence and tracking systems are complete and up to date for assigned studies. • Proactively incorporate learning and recommendation from study debriefs, best practices and lessons learned. • Maintains oversight and ensures consistency across studies and alignment across CROs for outsourced studies. • Makes an active contribution to therapeutic area strategy teams (i.e. Global Study Team, Asset Lead Meetings, etc) ensuring knowledge sharing of regional interest. • Serves as an active contributor and rotating member on the Protocol Review Committee (PRC). • Manages issues related to local invoices and provide oversight of any budget reconciliation, in collaboration with Global Clinical Study Manager and relevant departments. • If appropriate, review CRO monitoring plans, training plans and relevant study plans for studies conducted in the region.

Role and Responsibilities The Clinical Pharmacist will help our communities thrive by optimizing medication management to allow our physicians more time to focus on patient care and support care coordination for assigned patient cohorts. The Clinical Pharmacist will work closely with the care coordination team and with physicians to ensure assigned patients are on intended prescribed therapies, understand their medication therapy and receive appropriate adherence coaching. Core Functions - The Clinical Pharmacist reports to the management staff. Daily tasks will also be directed by the pharmacy services team. - Provides telephonic follow up with members to provide medication reconciliation and medication management to assigned patients including transitional care and chronic disease support. - Complete assigned tasks related to medication management services. - Working with member, physician, health system(s), pharmacy services, and other care providers to meet the member’s individual needs based on protocols and referrals, - Coordinating transitional management including: - Obtaining medication orders - Complete medication reconciliation. - Work with Engage team to ensure medication provided until PCP follow-up. - The Clinical Pharmacist, Engage: - Provides medication management services utilizing prescribed workflows. - Complete assigned appointments in accordance with workflow. - Assess patient adherence behaviors. - Eliminate barriers to adherence. - Assess appropriateness of therapy provided by the pharmacy. - Document appropriately in Engage application and EnterpriseRx as applicable. - Work with central or local pharmacy to obtain and process prescriptions. - Communicate with providers regarding services provided. - Support the member education goals regarding their specific chronic condition based on the Plan of Care. - Support the evolution of pharmacy services delivery for key patient populations if applicable. - All communications will be conducted in a professional manner. - Remains objective and unbiased decisions in their medication management review and recommendations and not participate in any way in the delivery of care to the patient. - Administers tasks as detailed in the member specific Plan of Care. - Completes clear and concise documentation in Care Management programs. - Complies with Customer Service expectations as applicable to the Department and Health Plan. - Comply with all departmental policies and procedures. - Participate in departmental and company in-services as appropriate. - Recognizes and adheres to the scope / limitations of job requirements. - Performs other related duties as assigned. Qualifications and Education Requirements - PharmD - TX state pharmacy license and/or assigned market license. - Strong patient engagement skills including active listening, de-escalation intervention training and ability to teach complex topics in an understandable manner. - Strong organizational and time management skills, able to work with little supervision while handling numerous projects at once. - Excellent written/verbal communication skills, especially the ability to communicate telephonically in a professional and effective manner. - Computer literacy in Word, Excel. Location Plano, Texas (Remote) Department 5500 - Rx Engage Employment Type Full Time