• Partner with executive leadership to define, operationalize, and track strategic initiatives. • Translate organizational goals into clear operational plans, timelines, and measurable KPIs. • Identify operational inefficiencies and lead process improvements across departments. • Drive business process reengineering and lead enterprise-wide change management initiatives. • Collaborate across Finance, Sales, Marketing, Product, HR, Professional Services, and Product Engineering to align operations with business needs. • Build dashboards, reporting frameworks, and performance insights to support leadership decision-making. • Manage, coach, and develop business analysts and operations specialists.

• Enhance Revenue Retention and Growth by supporting renewal, upsell, and cross-sell of client accounts. • Drive Operational Improvement by collaborating in defining and refining methodologies and proposing data-driven improvements. • Support Leadership by working closely with the COO and CEO on company-wide initiatives and preparing reports and presentations. • Collaborate with Leadership providing support on strategic initiatives and problem-solving challenges as they arise.

• Define and own the core metrics used to measure marketplace health across supply activity, demand engagement, liquidity, match quality, retention, and monetization. • Develop and maintain standardized scorecards and reporting that provide consistent visibility into marketplace performance across markets and segments. • Analyze marketplace performance by geography, segment, and cohort to identify trends, gaps, and opportunities. • Diagnose supply and demand imbalances and highlight the underlying drivers affecting marketplace engagement and liquidity. • Translate marketplace data into clear insights and strategic recommendations that inform business priorities and investment decisions. • Support recurring marketplace performance reviews by providing analysis, insights, and data-driven perspectives. • Partner with Product, Sales, Marketing, Customer Success, Data, and Finance to ensure marketplace insights inform cross-functional initiatives and strategic planning. • Evaluate the impact of marketplace initiatives and experiments, helping teams understand what is working and where adjustments are needed.

• Oversee daily business operations, optimizing workflows to increase productivity and reduce waste • Implement best-in-class operational processes and tools, including SOP development and technology adoption • Translate executive strategy into actionable operational plans • Manage OKRs (Objectives and Key Results) across departments by consolidating data to provide reporting insights and trend analysis • Act as the primary liaison between teams (Business Development, Finance, Human Capital, Product, Marketing) to ensure alignment and clear internal messaging • Prepare executive-ready reports, dashboards, and presentations for board meetings and strategic reviews • Develop and implement Corporate Social Responsibility (CSR) strategies that align non-profit activities with the Foundation’s mission and business objectives • Identify, vet, and manage long-term relationships with non-profit organizations (NPOs) to bolster community engagement efforts • Oversee adherence to legal and regulatory requirements for charitable giving, ensuring the Foundation maintains its non-profit/give-back status, goals and accountability.