• Own the post-sale relationship with a portfolio of CoreBridge customers • Lead onboarding and implementation in close collaboration with our training and support teams • Help customers achieve measurable results with CoreBridge and ensure goals are aligned • Proactively monitor account health and engagement using tools and dashboards • Respond to customer questions and needs in a timely professional way • Collaborate with Support, Product, and Engineering to solve complex customer issues • Identify churn risks, upsell opportunities, and ways to drive long-term value • Recommend creative solutions, often using AI tools or process changes, to improve customer outcomes • Document customer feedback and contribute to improvements across the platform

• Own a portfolio of strategic biopharma accounts, serving as a trusted advisor who aligns our platform with our clients' long-term business objectives • Lead quarterly business reviews that demonstrate clear ROI, align on evolving priorities, and strengthen executive sponsorship • Define and track customer health metrics (NRR, GRR, NPS, product adoption) and translate insights into actionable strategies that influence product roadmap and company direction • Serve as the voice of the customer to Product, Engineering, Sales, and Scientific teams, ensuring customer needs drive our innovation priorities • Orchestrate complex customer implementations including platform configuration, custom development, and data integrations aligned to customer use cases • Design and execute account-specific onboarding strategies, facilitating executive workshops and hands-on training that accelerate time-to-value • Develop educational resources (guides, videos, best practices) and host office hours to deepen engagement and expand platform usage across customer organizations • Proactively communicate product updates, new capabilities, and innovative use cases to maximize customer value realization • Develop and execute commercial strategy for your portfolio, identifying expansion opportunities and leading renewal negotiations to achieve industry-leading retention rates • Monitor usage patterns, engagement signals, and business outcomes to proactively address at-risk accounts and surface upsell opportunities • Transform satisfied customers into vocal advocates who provide references, case studies, testimonials, and speak at industry events • Partner with Sales on strategic expansion and new logo opportunities within existing accounts • Diagnose and resolve platform issues through systematic troubleshooting, documenting problems clearly and coordinating with Engineering on appropriate resolution paths • Develop deep platform expertise that enables you to answer complex technical questions and guide customers through sophisticated workflows • Create feedback loops that ensure technical issues inform product improvements and prevent recurring problems

• Help customers shape their automation strategy • Identify and deploy high-value use cases • Guide customers toward meaningful AI-enabled transformation • Build relationships that uncover goals, challenges, and priorities • Advise on automation governance and best practices

• Lead relationships and deliver impactful growth with iconic global hospitality and retail brands • Take ownership of a multi-million-dollar portfolio of enterprise customers, working directly with executive stakeholders both internally and externally • Act as a strategic partner to your clients, helping them navigate complex environments and drive meaningful outcomes • Deliver retention, expansion, and customer satisfaction across a portfolio of enterprise customers representing approximately $8M–$10M in ARR across 12–15 accounts • Build and maintain strong relationships with executive stakeholders - internal and external • Create and present compelling business reviews that translate performance into clear insights and forward-looking recommendations • Identify and drive expansion opportunities aligned to customer goals, including cross-sell and upsell initiatives • Serve as a trusted partner to customers helping them define and execute success plans tied to measurable business outcomes • Navigate complex environments to align stakeholders, prioritize initiatives, and drive adoption • Deliver seamless customer experience by developing and nurturing highly productive cross-functional partnerships with Sales, Product, and Professional Services • Demonstrate integrity and accountability to customers through exceptional management of escalations.