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The Agentic Commerce Orchestration Engine
Senior Client Success Manager
Location
United States
Posted
85 days ago
Salary
$110K - $120K / year
Seniority
Senior
Job Description
Senior Client Success Manager
Logicbroker
• Act as a trusted advisor, aligning our solutions with the client’s evolving eCommerce business needs to drive sustainable and profitable growth. • Build and nurture strong, long-term relationships with key decision-makers and stakeholders. • Develop a deep understanding of the client’s industry, business, and strategic priorities that drive eCommerce growth. • Conduct regular strategic business reviews (QBRs) to showcase ROI, discuss business goals, and uncover growth opportunities. • Identify and capitalize on upsell, cross-sell, and expansion opportunities within existing accounts. • Partner with Sales to develop account growth strategies and effectively manage a robust pipeline of incremental revenue opportunities. • Partner with clients to achieve specific financial targets related to the growth of their Dropship, Marketplace, and overall eCommerce programs. • Proactively monitor customer health, identify risks, and create mitigation strategies. • Proactively manage client renewals and collaborate with ecosystem partners to ensure client health is closely monitored and stakeholders are engaged. • Drive adoption of platform features and new solutions to maximize business value and drive results. • Facilitate training and enablement of the platform as needed to maximize product usage and expand client programs. • Leverage data analysis and customer insights to recommend strategies that drive growth and operational efficiency. • Act as an industry expert sharing key industry trends, benchmarks, and best practices to position Logicbroker as a strategic partner. • Partner with Sales, Marketing, and Product teams to share customer feedback and align on growth strategies. • Maintain accurate account information within account plans and CRM systems to report on client health, opportunities, and risks. • Provide regular updates on revenue forecasts, expansion opportunities, and churn risks.
Job Requirements
- 5+ years of experience in a client-facing strategy roles such as: Client Success, Account Management, Management Consulting, or Account Executive Sales role.
- Experience in SaaS and eCommerce is a plus.
- Strong business acumen and experience in commercial activities such as upsell, cross-sell, and contract renewals.
- Strong interpersonal skills, with the ability to listen to customers and translate their needs into specific actions and solutions.
- Client Engagement and Relationship Management: demonstrated experience in developing strong relationships and building rapport and trust with clients.
- High degree of confidence and experience in presenting to senior level business and tech stakeholders.
- Ability to challenge thinking and push for action to achieve desired business outcomes.
- Facilitate effective meetings and effortlessly guide strategic level conversations with client stakeholders.
- Proven track record of creating effective executive level presentations using PowerPoint and other applications.
- Ability to synthesize complex data and insights and translate them into actions that support specific recommendations.
- Ability to manage multiple projects and prioritize client and internal needs accordingly.
- Experience managing a large client portfolio with a focus on quality and meeting specific KPIs.
- Excellent organization and communication skills.
- Strong sense of collaboration and demonstrated experience working cross-functionally with key internal stakeholders.
- A self-starter and comfortable working in fast-paced environment.
- Naturally curious and someone who isn’t afraid to ask questions, ask for help, and willing to step up and take on tasks outside of normal scope.
Benefits
- Mission-Driven Culture: Be part of a company transforming digital commerce through innovation and agility—your work directly shapes how global brands connect with customers.
- Collaborative, No-Ego Environment: We believe the best ideas win, not the loudest voices. You’ll work alongside teammates who challenge and support each other.
- Hybrid Flexibility with High-Performance Energy: Whether remote or in-office, we foster autonomy and accountability—because we trust you to own your success.
- Leadership That Listens: Our executives are not just accessible—they’re invested in your growth, open to your ideas, and committed to building a company where people thrive.
- Celebrated Wins, Shared Learnings: From team offsites to Slack shoutouts, we celebrate progress and learn from setbacks together
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