• Lead customer implementation projects end to end, keeping deliveries on track, on scope, and on time. • Coordinate the technical setup — including EHR integrations — working closely with our engineering team. • Work with customers and our Medical Operations team to ensure the right documentation templates are built and configured for each clinical environment. • Coordinate user training programmes together with Medical Operations, ensuring clinicians are confident and ready at go-live. • Act as the customer's primary point of contact throughout the delivery phase, building trust and maintaining momentum. • Proactively manage risks, dependencies, and blockers across workstreams. • Continuously refine our delivery playbook, contributing to scalable processes as our Finnish customer base grows.

• Directly manage a team of Business Consultants, providing day-to-day leadership, guidance, and performance oversight • Ensure all team members have a clear understanding of client business objectives and the implementation plans in place to achieve them • Oversee the successful, on-time, and on-budget delivery of software implementation and expansion projects, maintaining a high standard of quality and client satisfaction throughout • Drive operational efficiency across project delivery by developing and enforcing consistent processes, methodologies, and best practices • Monitor project timelines, budgets, and resource allocation; identify and address risks before they impact delivery outcomes • Serve as a strategic partner to client stakeholders and internal Client Operations and Customer Success leaders, ensuring alignment on objectives, priorities, and delivery status throughout the engagement lifecycle • Act as a primary escalation point for client issues; proactively manage risks and lead corrective action planning with a client-first mindset • Lead scoping, sizing, and estimating efforts for assigned engagements, and manage competing priorities across the project portfolio • Coach customers on HealthEdge best practices and advocate for client needs internally to drive the best possible outcomes • Collaborate cross-functionally with Sales, Product, Customer Success, and other internal teams to ensure alignment on client objectives and delivery requirements • Provide regular coaching, feedback, and career development support to direct reports; encourage ownership of individual career growth • Participate in recruiting and employee development activities to build a balanced team with the right mix of skills • Prepare and present delivery performance metrics, project insights, and status updates to GPS and senior leadership • Drive continuous improvement initiatives that enhance client satisfaction, delivery quality, and team capability

• Oversee the initiation, planning, and supervision of low voltage and network installation projects for multifamily properties. • Manage the construction phase of projects, ensuring successful deployment of structured cabling, network hardware, and WiFi systems. • Review Contract to provide the Project Manager with project scope, timelines, and tasks for low voltage and network installations. • Conduct site surveys with Contractors to assess existing infrastructure and identify project requirements. • Coordinate with stakeholders to develop detailed installation plans, including material and resource needs. • Ensure compliance with industry standards (e.g., TIA/EIA, BICSI) and local building codes. • Conduct regular site inspections to verify the quality and integrity of installations. • Enforce adherence to safety protocols and regulations at project sites.

• Act as the primary clinical point-of-contact for regional clinical study sites. • Ensure strict adherence to study protocols, support data collection, and verify the standardization of clinical photography and documentation. • Provide expert clinical guidance and support to our regional distribution partners, helping them manage their own training needs and answering complex clinical inquiries. • Assist the sales team with clinical presentations, support at regional industry conferences, and conduct professional product demonstrations upon request. • Perform clinical training for new and established users on an as-needed basis, leveraging deep knowledge of our aesthetic laser portfolio. • Coordinate and lead clinical trials, ensuring compliance with regulatory guidelines, company protocols, and timelines. • Collaborate with cross-functional teams, including regulatory, medical affairs, and commercial teams, to ensure seamless execution of clinical programs. • Develop and monitor budgets for clinical studies and ensure cost-effective management of resources. • Identify, evaluate, and establish relationships with key clinical sites, investigators, and stakeholders across the region. • Ensure all clinical activities comply with applicable health and safety regulations and adhere to ethical standards. • Provide leadership and mentorship to clinical staff, fostering professional development and a collaborative work environment. • Track and report on clinical trial progress, providing updates to senior management and stakeholders. • Monitor regional and international trends in clinical research to identify opportunities for improvement and innovation.