Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. As a Pharmacy Technician on the Pharmacy Solutions team, you will play a key role in supporting Point C members by resolving prescription-related issues with accuracy, urgency, and compassion. This role is highly service-oriented and requires strong communication, problem-solving skills, and the ability to work collaboratively across Pharmacy Services and other internal departments. You will serve as a trusted resource for members, providers, and pharmacies—ensuring seamless coordination and exceptional service within plans utilizing CVS or Carelon as the PBM. Primary Responsibilities - Answer inbound calls and return voicemails from members, delivering exemplary customer service and support. - Troubleshoot and resolve prescription-related issues for members whose plans utilize CVS or Carelon as the PBM. - Coordinate with providers’ offices and retail/mail-order pharmacies as needed to resolve claims processing, prior authorization, and medication access issues. - Document all actions, progress, and communication in the ticketing system and Acuity, updating ticket status in accordance with internal standards. - Conduct proactive member outreach, including but not limited to disruption list communications and follow-up calls. - Collaborate closely with Pharmacy Services team members and cross-functional departments to ensure timely resolution of pharmacy-related concerns. - Perform other duties as assigned. Qualifications - Active or eligible Pharmacy Technician license/certification (state-specific requirements apply). - 1–2+ years of experience in a pharmacy, PBM, healthcare customer service, or related environment preferred. - Strong understanding of pharmacy operations, prescription workflows, and medication terminology. - Experience troubleshooting pharmacy or claims issues with PBMs such as CVS, Carelon, Optum, or Express Scripts (preferred). - Excellent verbal and written communication skills, with the ability to deliver clear and compassionate support. - Proficient in navigating systems such as ticketing platforms, pharmacy software, or claims tools (experience with Acuity is a plus). - High attention to detail, strong organizational skills, and ability to manage multiple priorities in a fast-paced environment. - Commitment to confidentiality, accuracy, and a positive member experience. Individual compensation will be commensurate with the candidate's experience and qualifications. Certain roles may be eligible for additional compensation, including bonuses, and merit increases. Additionally, certain roles have the opportunity to receive sales commissions that are based on the terms of the sales commission plan applicable to the role. Pay Transparency $20—$22 USD Benefits: - Comprehensive medical, dental, vision, and life insurance coverage - 401(k) retirement plan with employer match - Health Savings Account (HSA) & Flexible Spending Accounts (FSAs) - Paid time off (PTO) and disability leave - Employee Assistance Program (EAP) Equal Employment Opportunity: At Point C Health, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Point C Health is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

• Manage a large portfolio of customer accounts and maintain accurate data in the CRM • Act as a point of contact for German-speaking customers via phone, email, and CRM • Handle inquiries related to subscriptions, invoices, and assets • Take ownership of requests and follow through until resolution • Escalate complex cases to internal teams and coordinate solutions

• Creating strategies with senior management and develop policies that will correlate with the organization goal. • implementing effective processes and standards. • Work in collaboration with subordinate and senior management levels involving negotiations and influencing on significant matters. • You are required to manage team operations, create new solutions, leveraging and, where needed, adapting existing methods and procedures • You are required to understand the strategic direction set by senior management, clearly communicate team goals, deliverables, and keep the team updated on change • You will be responsible for providing guidance to our in-house Management Trainee • Should keep a close track of the NSAT Scores and the productivity of the team members • You are required to induct new joiners i.e Engineers and Team Leader about the technical support process. • Responsible for management of critical and complex changes wherever applicable • Initiate and drive continuous service improvement plans. • Identification and communication of potential risks and dependencies in timely manner to stake holders • Responsible for Performance management, career development and retention of the team members • Should have an innovative and transformational mindset to identify opportunities to optimize processes

Job Title Senior Occupancy Planner Job Description Summary The Senior Occupancy Planner will lead a team of direct reports, overseeing their performance, development, and day-to-day responsibilities. This role partners closely with the account leadership team, other service lines, and client representatives to align strategic and tactical planning efforts. The Senior Occupancy Planner is responsible for guiding and supporting a team of professionals to deliver best-in-class Occupancy Planning services, managing the supply, capacity, and demand of the client's portfolio of space.Job Description • Lead, manage, and develop a team of direct reports; set clear expectations, provide ongoing coaching, feedback, and professional development to ensure high performance, engagement, and alignment with organizational goals • Foster a culture of accountability and collaboration within the team, ensuring each member understands their role in delivering best-in-class client support and service excellence • Act as the primary relationship manager for the client, proactively building and sustaining strong, trust-based partnerships; anticipate client needs, resolve issues, and drive client satisfaction and retention • Set clear expectations and hold team members accountable for deliverables, project milestones, and quality standards • Direct the overall planning and development of new spatial activities and the activities of current projects and programs • Work closely with account leadership team, service line peers, and client representatives to build strategic partnerships, ensure alignment of services with client objectives, and drive continuous improvement in client satisfaction with occupancy planning team performance. • Prepare operational presentations and reports illustrating Space pipeline, progress, challenges, opportunities, and recommendations. Conduct meetings with clients, Space team members and cross-functional account members to inform, consult, request action, and seek approval with internal and client stakeholders. • Ensure compliance with core program standards - all C&W tools, processes, templates, and outputs standardized and customized to the client • Demonstrate proactive solutioning through root cause analysis, solution development, evaluation of options, and alternatives and recommendation of the best course of action for projects, processes, and overall program operations • Collaborate with IFM, PDS, and client RE leadership for alignment and day-to-day operations. Recommend adjustments to processes when misalignment is identified • Make recommendations to enhance operational efficiency and service delivery. Direct development of program tools and deliverables, which accomplish recommended solutions. • Oversee the creation and maintenance of playbooks, templates, and tools • Coach and inspire the team to consistently deliver client-centric space planning solutions and move management for all project types; reinforce the importance of exceptional client relationship management and continuous improvement in client support. • Direct the development of planning proposals, site assessments for space efficiencies, utilization metrics, and supply and demand studies • Direct the delivery of project activities, including relocations, restacks, renovations, and consolidations • Establish goals and objectives with timetables for the organizational unit and sub-units supervised • Develop, present, and maintain headcount budgets, forecasting, and gearing ratios • Possess strong analytical skills and the ability to develop conclusions and recommendations • Maintain a working knowledge of CAFM software, space management systems, and relational database functionality • Demonstrate proficiency in architectural and engineering drawings, concepts, and design; provide test fits upon request • Have experience in managing projects of varied scope and complexity • Be proficient in Microsoft Office Suite and Autodesk AutoCAD software applications • Have excellent customer service and interpersonal relationship skills • Work independently and as part of a team • Build strong relationships with internal and external partners to deliver effective services • Have strong oral, written, and presentation skills • Assume ownership of requests to ensure successful completion • Pay strong attention to detail and quality • Handle concurrent projects with minimal supervision and direction Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us. INCO: “Cushman & Wakefield”